Patrick Subaru

Buying a car- what a pleasure! After being treated unpleasantly and discourteously at other dealerships, I entered Patrick Subaru fearfully. However, I had experienced a warm and c After being treated unpleasantly and discourteously at other dealerships, I entered Patrick Subaru fearfully. However, I had experienced a warm and comfortable conversation with Victoria on the phone. Her subsequent emails were also pleasant and informative.This was the primary reason I traveled the hour from my home to visit this dealership. Samantha was chosen to be my salesperson. She was unassuming and non pressuring. After looking at used vehicles, Sam suggested that we look for a new vehicle in order to get the color and features that I wanted. Although Patrick did not have what I wanted on the lot they located one and gave me a fair price. I am thrilled with my new Crosstrek and highly recommend Patrick Subaru and its professional, informed staff. More

New Car Love! Tony was so great! He gave me the best customer service I've ever received at a dealership. He was friendly and knowledgeable and made my purchase so Tony was so great! He gave me the best customer service I've ever received at a dealership. He was friendly and knowledgeable and made my purchase so easy! More

Great experience I recently leased a 2017 crosstrek from Patrick Subaru and had a great experience for my first time getting a new vehicle. If you're in the market for I recently leased a 2017 crosstrek from Patrick Subaru and had a great experience for my first time getting a new vehicle. If you're in the market for a new/used Subaru and in the area, I recommend these guys for sure. More

Excellent purchasing experience. Most people I have spoken with have told me that they find the car purchasing experience an uncomfortable one. This is not the case with Patrick Suba Most people I have spoken with have told me that they find the car purchasing experience an uncomfortable one. This is not the case with Patrick Subaru. Everyone at Patrick Subaru was pleasant to deal with and Ash our salesman was very informative and helpful. Not once did I feel I was getting the runaround or was being pressured in any way. They gave me a fair price for my trade and I am very happy with my new (to me) 2015 Subaru Outback. I would highly recommend this dealership to anyone looking to by a new or used Subaru. More

Great experience and service I had a great experience purchasing my car. Josh was very helpful and knowledgable about the different models. He made the experience very enjoyable a I had a great experience purchasing my car. Josh was very helpful and knowledgable about the different models. He made the experience very enjoyable and very easy to choose the best car for me. I've very pleased with my car and with the entire experience. More

customer service at its worst Was in the market for a new subuaru crosstrek. I Negotiated a price online with the internet sales rep at Patrick Subaru and then I was asked to come Was in the market for a new subuaru crosstrek. I Negotiated a price online with the internet sales rep at Patrick Subaru and then I was asked to come in to speak with a different sales rep to test drive and sign paperwork. The purchase and sale agreement included a $400 documentation fee, which I found to be excessive. The highest I've ever seen. And for the first time in my over thirty years of buying new cars, I was told that this does not include the Massachusetts inspection sticker, and I would be responsible for going to a service station, getting it inspected myself, and paying the $35 out of my pocket. Highest doc fees around and it doesn't even include inspection? Scam. The next day, I emailed the sales rep and asked if I could add on the auto-dimming rear view mirror with homelink accessory. The cost on their website was $249, which I was willing to pay in full. the sales manager, Jeff Moberg, told me that it would actually be $280 with installation. As this is a simple plug and play device that would take less than 5 minutes to install, and the service techs would be prepping the car for delivery anyway, I asked that the installation charge be waived. Jeff emailed me back stating that I got a good enough deal and he was not going to offer any discount on accessories. I told him that I felt that I was not asking for much considering I just agreed to pay over $25k for new car, and they would still be making a profit on the accessory. He responded that if I wasn't happy, I should consider asking for a refund of my deposit and parting ways. I was shocked. Maybe he thought I wouldn’t call his bluff seeing that I already put down a deposit, was approved for the financing, and I would be picking up the car the following day. However, I took Jeff up on his offer to part ways not because of the $28 installation fee, but because when making a large purchase like this, people should feel confident that the dealer will work with them and stand by them when needed. Jeff Moberg’s attitude and behavior destroyed any such confidence in that dealership. I printed out his emails, along with the purchase and sale agreement and went to North End Subaru in Lunenburg. they had the same car with all the same features. They sold me that car for the same price and threw in the accessory for free. On top of that, their doc fees were $100 less. So I ended up getting the same car for $380 less, but more importantly was able to deal with a professional group of ADULTS who treated me with respect and class. I can’t say that I was surprised when I received a text from North End the following day asking if I could give them a copy of Jeff Moberg’s emails, so they could use it in their training on how NOT to treat their customers. I would strongly recommend staying away from Patrick Subaru and instead consider North End Subaru. More

Drive right past this place. Was in the market for a new subuaru crosstrek. I Negotiated a price online with the internet sales rep, and then asked to come in to speak with a dif Was in the market for a new subuaru crosstrek. I Negotiated a price online with the internet sales rep, and then asked to come in to speak with a different sales rep to test drive and sign paperwork. The purchase and sale agreement included a $400 documentation fee, which I found to be excessive. The highest I've ever seen. And for the first time in my over thirty years of buying new cars, I was told that this does not include the Massachusetts inspection sticker, and I would be responsible for going to a service station, getting it inspected myself, and paying the $35 out of my pocket. Highest doc fees around and it doesn't even include inspection? Scam. The next day, I emailed the sales rep and asked if I could add on the auto-dimming rear view mirror with homelink accessory. The cost on their website was $249, which I was willing to pay in full. the sales manager, Jeff Moberg, told me that it would actually be $280 with installation. As this is a simple plug and play device that would take less than 5 minutes to install, and the service techs would be prepping the car for delivery anyway, I asked that the installation charge be waived. Jeff emailed me back stating that I got a good enough deal and he was not going to offer any discount on accessories. I told him that I felt that I was not asking for much considering I just agreed to pay over $25k for new car, and they would still be making a profit on the accessory. He responded that if I wasn't happy, I should consider asking for a refund of my deposit and parting ways. I was shocked. Maybe he thought I wouldn’t call his bluff seeing that I already put down a deposit, was approved for the financing, and I would be picking up the car the following day. However, I took Jeff up on his offer to part ways not because of the $28 installation fee, but because when making a large purchase like this, people should feel confident that the dealer will work with them and stand by them when needed. Jeff Moberg’s attitude and behavior destroyed any such confidence in that dealership. I printed out his emails, along with the purchase and sale agreement and went to North End Subaru in Lunenburg. they had the same car with all the same features. They sold me that car for the same price and threw in the accessory for free. On top of that, their doc fees were $100 less. So I ended up getting the same car for $380 less, but more importantly was able to deal with a professional group of ADULTS who treated me with respect and class. I can’t say that I was surprised when I received a text from North End the following day asking if I could give them a copy of Jeff Moberg’s emails, so they could use it in their training on how NOT to treat their customers. I would strongly recommend staying away from Patrick Subaru and instead consider North End Subaru. More

Great service and overall experience! We had a great experience at Patrick Subaru. The sales representative we worked with (Samantha) was extremely pleasant, friendly, and helpful. She was We had a great experience at Patrick Subaru. The sales representative we worked with (Samantha) was extremely pleasant, friendly, and helpful. She wasn't at all pushy, nor did she treat us with the condescension and disrespect that is rampant amongst car dealerships. I would certainly go back to purchase a second vehicle with them! More