Patrick Subaru

Very disappointed I purchased a vehicle from Patrick. In less then a month started experiencing issues. Brought the car to the service dept 4 times in less than 4 month I purchased a vehicle from Patrick. In less then a month started experiencing issues. Brought the car to the service dept 4 times in less than 4 months for the same problem. Each time, I received a different answer/reason and each time was told "now you are all set". Feels like they are trying to brush off so they do not need to take responsibility for the issue that existed when they sold the car. More

Simply the Best! I recently purchased my 4th Subaru from Patrick Subaru. Absolutely outstanding sales, service and internet inventory pricing assistance personnel. S I recently purchased my 4th Subaru from Patrick Subaru. Absolutely outstanding sales, service and internet inventory pricing assistance personnel. Simply can't beat the professionalism, price and selection! NHL More

Best dealership in Mass I highly recommend Patrick Subaru, they are the best dealership in Mass. Joe Dineen was an excellent sales manager, went above and beyond what I need I highly recommend Patrick Subaru, they are the best dealership in Mass. Joe Dineen was an excellent sales manager, went above and beyond what I needed to make a purchase decision. Very low stress and accomodating. Very euthasiastic service and attention to detail. Prices are the best I have seen. I bought a new forester and it is the best car I have ever owned so far. More

They went above and beyond for us! We drove almost 2 hours to this dealership because 3 other Subaru dealerships closer to us treated us so poorly. We were treated so well and everyone We drove almost 2 hours to this dealership because 3 other Subaru dealerships closer to us treated us so poorly. We were treated so well and everyone here went above and beyond for us. We decided to give them our business. More

Lou Ferraro was my previous service manager Lou was my service manager when I worked for Gallo Mazda/Volvo many years ago. He treated the technicians great and always made sure that quality assu Lou was my service manager when I worked for Gallo Mazda/Volvo many years ago. He treated the technicians great and always made sure that quality assurance and customer satisfaction was a number 1 priority. I am sure he is doing the same for Patrick Subaru as he has decades of experience in this field.. Lou was a great guy to work for.Keep up the good work Lou. Sincerely, Alan E. More

Great used car, reasonably priced, great service. New to Subarus, but Joe helped us understand more about the brand and choose a used Forester that was a good value and had the features we were intere New to Subarus, but Joe helped us understand more about the brand and choose a used Forester that was a good value and had the features we were interested in. The car was fairly priced and its history was disclosed to us, and we have loved it so far. Service was great from everyone. Only comment is the warranty sales pitch when we came to pick up the car was a little aggressive, but we ended up going for parts only and have not regretted that decision. First used car buying experience, and would definitely come here again! More

Great experience buying a used Forester. Our experience of buying a used Forester at Patrick was a good one. We got what we needed for our trade in (a Legacy GT over 11 years old) and Joe go Our experience of buying a used Forester at Patrick was a good one. We got what we needed for our trade in (a Legacy GT over 11 years old) and Joe got us into a 2015 Forester after weeding out some less suitable Foresters. I appreciated Joe's honesty and willingness to go looking around for alternatives for us when we didn't find the right car at first. Everyone at Patrick is friendly. We had serviced the Legacy GT there for years (generally good) so we knew the staff to be a trustworthy bunch overall, and they seem to take a long view of things. Never once did we feel like anyone was trying to simply make a sale or rush us into a decision. They seem to genuinely want their customers happy with their purchases over the long term. The only problem I can think of was a minor one. When we were about to drive our new [used] Forester away, I noticed there was only one key with the remote buttons; the other was just a valet key. I asked if they had the other remote key and the answer was "this car only came with one key, but we'll check and see if we have a 2nd." Now, the manual says the car (when new) comes with 2 remote keys and one valet key, and that is the way I would expect a used car to be sold. If I want the 2nd key, it'll cost $$ and if I want to use the valet key I have to disable Subaru's built-in theft alarm. Is it a scam to drive used car buyers to the Parts dept. on their way out? No, I highly doubt it is, but it kind of felt that way. Again, it's a fairly minor gripe though I felt a tad cheated, but then perhaps I should've known to ask about the keys up front (I definitely will next time -- and you should, too!). Everything else about the car has been exactly as described, and Joe D. worked with us to get a price that fit into our budget requirements. The overall experience was really good! More

Great car buying experience The employees at Patrick Subaru are very customer-friendly and helpful without being pushy. When the time comes, i will contact them for my next car. The employees at Patrick Subaru are very customer-friendly and helpful without being pushy. When the time comes, i will contact them for my next car. My salesperson, Frank, gave me an entire but brief lesson about my car. I felt confident when I drove away. More

All around great experience This is our second purchase from Patrick Subaru this year - we purchased a new 2016 Outback in May. We had such a good experience with that purchase t This is our second purchase from Patrick Subaru this year - we purchased a new 2016 Outback in May. We had such a good experience with that purchase that we returned when my daughter was looking to get a used car to take to college. My "old team" of Todd and Jeff were, again, extremely friendly, helpful, and patient, and worked really hard to find us the right car at the right price for us. Although we worked primarily with Todd and Jeff, everyone at the dealership was polite, friendly, and helpful. More