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Patrick Subaru

Shrewsbury, MA

4.5
2,580 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020. We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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247 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,580 reviews

December 17, 2014

Answers email too! Phil was available via email, cell, desk in a reasonable time whenever I had questions. I had visited another dealer to look at the car I bought. Th More

by tbuskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 16, 2014

Good experience A great job. Friendly. Knowledgeable and very helpful he was able to guide me through The buying process. Understood what I was willing to spend and w More

by Jpaquette
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
December 01, 2014

Best car buying experience. I had a specific car I wanted, a blue Subaru WRX hatchback. Since the hatchback was dropped for 2015, I had to go used. So shopping online, I discov More

by MarkRandall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Latham, Tri Le
November 25, 2014

Great Sale Expirience Exelent sale experience. Mike was very nice and helpful. Highly recommend Patrick Subary for my friends and family. We bought a 2015 Subaru Outbac More

by Krania
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Katz
November 12, 2014

Great Sales Experience Highly recommend Patrick Subaru for anyone looking to purchase a vehicle with no pressure sales tactics. This sales organization was not only helpfu More

by Joy Keller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Bernier
November 12, 2014

Easy Buying Experience I recently purchased a 2015 Legacy from Patrick Subaru and it was a great experience. The staff, especially Phil Sheridan, were excellent to work wit More

by EEC0126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 10, 2014

Perfect We bought a 2015 outback sight unseen, having done all of the communication by email and phone. Al was able to make the entire transaction happen, in More

by roblewis5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Heather Bernier
November 05, 2014

Thanks Phil! Just purchased a used 2011 Legacy and would highly recommend this dealership. Phil Sheridan was awesome - super knowledgeable about the cars and the S More

by JHebs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 05, 2014

Great place to buy a Subaru! I was helped by both joe and Keith and they were both wonderful. Patient, friendly, helpful,& not at all pushy! I would definitely recommend that anyo More

by Jenn c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Keith Renaud
November 03, 2014

Great Place I am happy with their service and sales. Great establishment! I would recommend them to everyone and anyone that I know. Keep up the great work. More

by jason ganz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Renaud
Nov 04, 2014 -

Patrick Subaru responded

I have been in contact with Mr.Ganz over his recent brake issue. Because the vehicle is still under the 90 day warranty we offered to have the vehicle repaired at our service department. To make it convenient, I offered to have someone pick up the car in Boston and drop off a loaner car, so Mr. Ganz would not be inconvenienced anymore than he has. At that point he refused any help from us and told me that he had already ok'd the Firestone in Boston to repair the vehicle. I told Mr. Ganz that had he contacted me before he did the work, we would have been happy to make the repairs for him. After speaking with the Service rep from Firestone(on MR. Ganz's request), we did come to the conclusion that the brake issue was a frozen caliper on a rear wheel. In September we repaired the Front brakes, so this was a separate issue and could not have been foreseen from our inspection on the 19th. The rep from Firestone also would not confirm the comments that Mr.Ganz stated in his complaint about defective brakes and the repair being done in Sept. Mr. Ganz was not charged by Patrick Subaru for his repair of the front brakes in September. I'm not sure why Mr. Ganz did not contact us until after he did the repair with Firestone. I believe he assumed it was the same issue as he had in September, but it turns out it was a different brake issue on a rear brake. Jason Patrick General Manager

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