107 Reviews of Patrick Subaru - Service Center
We purchased our 2002 WRX new at Patrick Subaru in 2002 and have had all of its service performed by their service department. The car now has 110K plus miles and is running superbly. When it needs routine and have had all of its service performed by their service department. The car now has 110K plus miles and is running superbly. When it needs routine maintenance we always receive a very timely appointment. On the few occasions that we have had an urgent problem Brenda Sue Ocasio, our service adviser, always gets us an appointment THE SAME DAY!! Her service and diagnosis of the problem has always been courteous, professional and accurate. The service costs have always been very fair. When this WRX is finally given to a family member we will be back at Patrick for our next Subaru. More
As always very friendly and they explained everything they did. There was a lot of work done on my 2004 Outback but they went out of their way to get it done in time so me and my daughter to make a late they did. There was a lot of work done on my 2004 Outback but they went out of their way to get it done in time so me and my daughter to make a late appointment. Very happy with there service department they have make some great changes and it shows. More
I just had mi 02 Imprezas 90,000 mi service done, also asked to have an oil leak looked at. I new that the valve cover was leaking and the machanic found that the headgasket was leaking also. The service asked to have an oil leak looked at. I new that the valve cover was leaking and the machanic found that the headgasket was leaking also. The service consultant (Brenda who is GREAT) worked with me to get this work done in a very timly manner and kept me informed as to what was done (and keep the cost to me as low as posable). Over all this was very good outcome. More
First visit ever to this dealership when my borrowed Subaru broke down close to this dealership, but 250 miles from home. Was greeted like an old, favorite customer. Moved to a priority repair status, Subaru broke down close to this dealership, but 250 miles from home. Was greeted like an old, favorite customer. Moved to a priority repair status, the car was fixed that afternoon and I was able to complete my mission of picking my daughter up from college and returning home to central New Jersey. I was anticipating difficulties, delays and frustration, instead they were sympathetic, attentive, pleasant and responsive. Excellent experience. Doug Cody More
I went into the dealership because I thought that I might need new tires but wasn't really sure. The Service Manager went through the whole car and explained to me that I had life left on the tires and coul need new tires but wasn't really sure. The Service Manager went through the whole car and explained to me that I had life left on the tires and could still drive them for another several thousand miles- even though I was fully prepared to buy new tires that day. I had an oil change and they washed the vehicle for me as well. Great experience and highly reccomend this dealership. More
I was very satisfied by the service I received from Patrick Motor's employee Tri Le. He was very friendly and patient and met my needs. One example was that I needed the whole process done as soon as Patrick Motor's employee Tri Le. He was very friendly and patient and met my needs. One example was that I needed the whole process done as soon as possible because of my busy schedule and Tri worked around it very efficiently. I would recommend this dealership. More
I started out really enjoying this dealership. I purchase cars every few months and thought for sure that I would be buying and servicing alot of cars here. I bought a cheap Subaru Impreza here. Sales experi cars every few months and thought for sure that I would be buying and servicing alot of cars here. I bought a cheap Subaru Impreza here. Sales experience was terrific. HOWEVER, after having the car for just a couple months (about 1700 miles) Ilent it to my mother-in-law. She was driving the car on the road when the front right tire blew out and sent her into the curb. After putting on the spare she brought it to me saying that she was not abusing it at all (which if you knew this woman you would believe her). I arranged for it to be brought to the dealer and fixed under warranty. Then I spent my entire day defending my mother-in-laws integrity. Averyone accused my mother-in-law of abusing the vehicle. She was just driving on the road!! It was obviously a defected tire. I spent the entire day on the phone only to hear from John Kessler that if my wife did not return the loaner car right away he would report it stolen! Can you believe these people!? Granted you can take this story with a grain of salt as you are only hearing my side of the story, but I have not even mentioned half of my problems with the service there. This is most assuredly a warranty issue as I was a Manager of an Acura Dealer for 5 years. I would know! Needless to say, unless they take care of this matter I will do everything in my power to inform everyone never to go to any of their dealerships again for any reason!!! More