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Patrick Volkswagen
Auburn, MA
1,176 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,176 reviews
June 27, 2014
Great Experience, Quality Car This is my second VW purchase from Patrick VW in Auburn. I have worked with Dan on both purchases. He is very customer-oriented and will go the extra This is my second VW purchase from Patrick VW in Auburn. I have worked with Dan on both purchases. He is very customer-oriented and will go the extra mile to meet your needs. I also worked with Matt Newhouse (simulataneously) as they teamed up to help with my last purchase. Matt is also very attentive and really did his research to get us in a car the suited our needs. I would highly recommend! More
by rmcnal17
Employees Worked With
Dan Heckman
March 21, 2014
I must say Dan Heckman, and the Management team at Patrick Motors provided me exceptional service. Dan Heckman went above, and beyond to ensure all of my expectations were met. This has truly been the Patrick Motors provided me exceptional service. Dan Heckman went above, and beyond to ensure all of my expectations were met. This has truly been the BEST car buying experience yet. It was such an easy process, I told Dan what I was looking for, and he was able to find me a Tiguan that gave me all of the options I needed while keeping me within my budget. After a horrible experience at a local Nissan dealer, Aaron Tringuk was able to see my desperation in getting me out of my old vehicle. He was able to show me figures, that I was more than satisfied with. In all my new vehicle purchases this was by far the easiest. I was finally able to leave a dealership feeling like I got a great deal, without the back, and forth I was put through from other dealers. I will recommend Dan Heckman, and the Patrick Motors Family to everyone I know. A big thanks to everyone there who helped me. More
by latour01
Employees Worked With
Daniel Heckman, Matthew Patrick, Aaron Tringuk
March 20, 2014
May 2013 - We were sold a Volkswagen Certified 2010 Tiguan, vin number WVGBV7AXXAW514544. At the time of sale, we were given a CarFax report showing a clean vehicle. Started having problems immediate Tiguan, vin number WVGBV7AXXAW514544. At the time of sale, we were given a CarFax report showing a clean vehicle. Started having problems immediately. The bluetooth did not work properly and no one could hear us when talking. In three times to repair and still did not work after they replaced it. The passenger side rear door did not close properly and needed to be replaced. Never truly closed easily. Brought the vehicle in for a recall repair to replace a fuse. Replacement was supposed to take 30 minutes. After more than an hour, we were told that the fuse had caused a fire in the engine, the car would need to stay a few days, and major repairs were needed. Later, we were told that there was no fire and that they had no idea why the service department told us that. The last straw was when my wife was stranded by the side of the road because the car burned so much oil, the engine light came on and warned "Stop Car Immediately". We were told by the service department that the car had burned more than 40% of the oil, but that was normal and we should check the oil at EVERY GAS FILL UP! In discussions with the service manager and being rather upset by the circumstance, I was told that I should not be taking this personally. How can you not take it personally when you spend all that money on a car only to your wife stranded by the side of the road! All totaled, we had the car for 10 months and it was in the shop 10 times - have all the service receipts to prove it. Feb 2014 - We finally had enough and went to another dealership to trade it in. Before beginning negotiations, the salesman showed us an "Auto Check" report on the car. Apparently the car had been in an accident and received damage to all four sides. Infuriated, we went to Patrick where after a day and a half of wrangling, it was clear that we did not have a lot of options. Apparently CarFax claims no liability for any information they don't know about, so their buy back guarantee was useless. We had to listen to Patrick's sob story about how they did not know about the accident and that they were going to have to get rid of the car because it had no value (imagine, after everything we had been through with this vehicle in the 10 months we had it including some of the WORST customer service you can imagine, US having to listen to THEM complain about losing money!) Against our better judgment, we finally agreed to be swapped into a Volkswagen Certified 2011 Tiguan. Within one week of owning this "new" car, it was in to Patrick to replace the fuel pump because the vehicle would stall every time it was put into reverse. To top it all off and after listening to how they were going to take a loss on the 2010 Tiguan, we just noticed that Patrick has put the vehicle - vin number WVGBV7AXXAW514544 - back on their lot for sale as a Volkswagen Certified vehicle.. The only reason "Friendliness" is not rated as Very Bad is because there was a young girl who we dealt with who is one of their service techs who did everything she possibly could to accommodate us. I wish I could remember her name to give her credit. More
by distressed1
Employees Worked With
Matthew Patrick
March 20, 2014
working with Daniel Heckman was an easy,relaxed experience. His level of product knowledge and ability too mach my wants and needs to the proper vehicle made this the smoothest transaction I have e experience. His level of product knowledge and ability too mach my wants and needs to the proper vehicle made this the smoothest transaction I have ever had.I would strongly recommend Daniel and the entire Patrick family too my friends and family. More
by danmon
Employees Worked With
Daniel Heckman
August 27, 2013
We have purchased 5 VW's from Patrick VW. We enjoy doing business with them as they are friendly, fair, and easy to do business with. We have recommended friends to patrick VW and they have not only doing business with them as they are friendly, fair, and easy to do business with. We have recommended friends to patrick VW and they have not only purchased but become repeat customers. More
by rdaoust1
Employees Worked With
Aaron Tringuk, David Haynes
July 01, 2013
My wife and I went into Patrick Motors to test drive a Jetta TDI. Dan Heckman found the exact model we wanted to drive. He was very accommodating and friendly. Dan offered us a great price for the Jetta Jetta TDI. Dan Heckman found the exact model we wanted to drive. He was very accommodating and friendly. Dan offered us a great price for the Jetta TDI, I am currently averaging 45 mpg with the TDI, a huge leap over the 17 mpg I get with my truck. I have recommended Patrick Motors to everyone and will continue to do so. Thanks! P.S. Matt Lewis and Chris Keene sales associates who were very friendly and accommodating through email. Great place to buy a car. More
by wranaj
Employees Worked With
Dan Heckman
June 21, 2013
I am more than satisfied with experience with Patrick VW of Auburn. The entire process of selling and purchasing a new vehicle was absolutely seamless and painless. David Haynes (my Sales Consultant) and Ma of Auburn. The entire process of selling and purchasing a new vehicle was absolutely seamless and painless. David Haynes (my Sales Consultant) and Matt Patrick (the GM) both took great care of me and exhibited a great deal of professionalism through my time at the dealership. Any inquiry that I had was answered quickly, honestly and accurately. They instantly seemed to grasp exactly what I was looking for in my next vehicle; explaining the make/model, terms that best met my needs. I was also offered a more than fair price for my used Infiniti which completely relieved me from the stress of having to privately sell. After being at the dealership for a little over one hour, I confidently accepted their offer and decided on a new 2013 Passat-SE. I was never kept waiting or inconvenienced with having to make a separate appointment to complete the necessary paperwork. I was at the dealership on a Saturday afternoon and told that all other necessary transactions would completed as soon as all parties involved resumed normal business hours on Monday. By 9:30 a.m., David had called and informed me that everything was taken care of. David was very accommodating to my schedule so I was able to transfer vehicles that same night at a time most convenient to me. He spent quite a bit of time explaining the dealer’s services, assisting me with electronic set up, and going over my vehicle’s features. He has also followed up more than once to ensure I was satisfied with my new vehicle. It was a pleasure dealing with Patrick Motors and I have and will continue to recommend them to all my family and friends. More
by LKachadorian
Employees Worked With
Matthew Patrick, David Haynes
April 16, 2013
I went into Patrick Motors to test drive a Jetta TDI. Dan Heckman found the exact model I wanted to drive. He was very accommodating and friendly. Dan and Matthew Newhouse offered me a great price for Dan Heckman found the exact model I wanted to drive. He was very accommodating and friendly. Dan and Matthew Newhouse offered me a great price for the Jetta TDI, and a remarkable trade in value for my used Jeep. I am currently averaging 45 mpg with the TDI, a huge leap over the 17 mpg I was getting with the Jeep! I have recommended Patrick Motors to everyone and will continue to do so. Thanks! P.S. Matt Lewis is another sales associate who was very friendly and accommodating. More
by andyhick
Employees Worked With
Dan Heckman
March 06, 2013
Dan Heckman and Patrick VW have been a pleasure to deal with! The process and sales floor was stress free and happy to see they were open to a dialogue of my family's wants and needs and tailored the 'rig with! The process and sales floor was stress free and happy to see they were open to a dialogue of my family's wants and needs and tailored the 'right' car for us. Dan understood what we wanted, in our budget, and gave us what we needed, the facts and information. 1st time driver/owner of a VW and the experience was great, from test driving it home for the family to view, the price being negotiated fairly(NO Smart price), to the Service and any questions thereafter. I recommend Patrick VW to others and already have! Great job Dan, you are/were great in helping us be happy and satisfied with our purchase of the German engineered 2010 Jetta SE, a car I recommend to anyone who wants to enjoy daily driving experience.... its got kick and more room(trunk too) than you think! More
by chandrew
Employees Worked With
Dan Heckman
February 18, 2013
I absolutely would recommend this dealership! Everyone was awesome ESPECIALLY Dan Heckman, Erin LaConto, and Daniel Gorney! They were very professional and cooperative! I love my 2012 Jettan S. was awesome ESPECIALLY Dan Heckman, Erin LaConto, and Daniel Gorney! They were very professional and cooperative! I love my 2012 Jettan S. More
by Jihana84
Employees Worked With
Dan Heckman,Erin Laconto, Daniel Gorney
