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Patrick Volkswagen
Auburn, MA
1,216 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 116 service reviews
September 13, 2026
The communication was terrible. Trying to get an update on my car took calling and texting several times. Unacceptable, I don’t care how busy you are, communication is extremely imp Trying to get an update on my car took calling and texting several times. Unacceptable, I don’t care how busy you are, communication is extremely important in customer service. More
by christine.lucier05
Employees Worked With
Stephanie
July 04, 2026
The service was excellent and the people were so very helpful, especially sarah.thank you helpful, especially sarah.thank you More
by 21henryb
Employees Worked With
May 27, 2026
I’ve had nothing but excellent experiences from all the staff in sales and in service! staff in sales and in service! More
by Bojak5
April 28, 2026
Very thorough and courteous to deal with. Provided a thorough check off the car and gave it back in excellent condition. Kept us informed all the way through and provided a loaner car when t Provided a thorough check off the car and gave it back in excellent condition. Kept us informed all the way through and provided a loaner car when there were unexpected delays More
by carike02
April 24, 2026
I was in for my delivery state inspection sticker. Marissa greeted me warmly and got me in and out in no time. Friendly efficient service! Marissa greeted me warmly and got me in and out in no time. Friendly efficient service! More
by Steve Gannon
April 10, 2026
The staff is always caring and helpful. Excellent service! They always provide explanation of the service provided. They are timely! Excellent service! They always provide explanation of the service provided. They are timely! More
by juliaruiz
April 07, 2026
Great customer service. Dealership was clean and modern. Friendly and informed staff service work was done quickly and to may satisfaction. Dealership was clean and modern. Friendly and informed staff service work was done quickly and to may satisfaction. More
by Azingarella
Employees Worked With
Other Employees :
Matt Pitts, Chris Cooper
December 10, 2025
I have been a happy Patrick Motors customer for 10+ years and always appreciate their post-sales service. The Service team is highly professional and diligent, providing a detailed video review of your vehic and always appreciate their post-sales service. The Service team is highly professional and diligent, providing a detailed video review of your vehicle, recommended service and pricing. You're always welcomed with a smile upon check-in and your vehicle is returned washed. I highly recommend Patrick Volkswagen/Patrick Motors. More
by KB
