Patrick Volkswagen

I bought my first car from them 6 months ago, a barely used Saab 93. I found it online, at the lowest price in the area, went to test drive it, and bought it on the spot. I was given a more than fair of used Saab 93. I found it online, at the lowest price in the area, went to test drive it, and bought it on the spot. I was given a more than fair offer on my trade in, and I was a happy customer. I drive a lot for my job, so I was in for regular service a few times since, and every time, the service guys were the best! They always remembered my name, did great work, and left me with a good feeling that my car was being taken care of. Now...last month, I was in an accident and my beloved Saab was wrecked pretty good. I had it towed to Patrick Motors so they could be the ones to do the work on it, knowing that they would do it right. Unfortunately, since Saab is no longer in business, there were no parts to be found to fix the car. In the midst of dealing with the insurance company, the rental company, and being pretty bummed about my Saab...All the guys at Patrick were a big help in getting it all sorted out. Aaron immediately tossed me the keys to a couple of used VWs they had on the lot that were in my budget to test drive, and I found the perfect one. He helped me out on the price, which was already the lowest around, and I was in my new car within a couple of days. They do it right here. No bull, no pressure, no sleazy feeling like I've gotten at other dealers. It's a good feeling to have a dealership you can trust not to pull something over on you when you're not looking...they've got my business from now on. More

i have purchsed at least 5 cars over the internet in the last 5 years, for both my wife and daughters, and this experience was one of the best. I searched approximately 8 dealers for a vw from Rhode Island, last 5 years, for both my wife and daughters, and this experience was one of the best. I searched approximately 8 dealers for a vw from Rhode Island, CT., and in MA. What stood out for me was the internet people at patrick. They were up front, and friendly, and gave me no mixed messages, that they wanted me to buy a car, and not just to sell me a car. I gave them exactly what i was looking for, a sel jetta premium, 2012, and they came back with a price that stood out from the rest of the dealers. My impression was they wanted my business, and made me want to pursue this potential deal. They were organized in their presentations, and set everything up for my visit to the dealership. Even entering the dealership, it was a low key atmosphere, and the owner greeted me with small talk, without any B.S. Within a minute or two, i was greeted by Mike Andrews, the internet contact person, and then Aaron Tringuk, used car mgr. It should be noted I was buying a car for a friend. My friend had a trade, and Mr. Tringuk took my word on what the condition the vehicle was in, and from that, gave me a price that was a little high for my friends budget, and i gave him a reasonable counter offer which was accepted. Before getting into buying nogotiations, i was shown a similiar vehicle by Rob Smith, who gave me an excellent presentation of the vehicle. The color of the requested vehicle was not available in their inventory, but within 10 minutes, Mr.Tringuk had obtained the vehicle, and said vehicle would be ready for delivery the next day, which worked out perfect. i was and am extremely happy with this buying experience. More

We were looking for a Jetta TDI. We got exactly what we wanted, promptly and at a good price. It was a very pleasant experience. wanted, promptly and at a good price. It was a very pleasant experience. More

This is the most pleasant experience I've had buying a vehicle. David lived up to his reputation. He was friendly, well informed, and made my purchase easy and quick. I love my new VW Sportwagen. Matt New vehicle. David lived up to his reputation. He was friendly, well informed, and made my purchase easy and quick. I love my new VW Sportwagen. Matt Newhouse and Andy LoConto, who helped, were fine to deal with too. David spent time familiarizing me with the vehicle and has even called to follow up, and to see if he can help with any questions I may have with operating the car's electronics. I strongly recommend Patrick Motors. More

The worst experience I've had at a business let alone car dealership. My experience entering any dealership includes being swarmed by people asking if they could help you. Not here. Wandered around parking l dealership. My experience entering any dealership includes being swarmed by people asking if they could help you. Not here. Wandered around parking lot looking at cars for 20 minutes then went inside and looked in the showroom cars for anothe 5-10 minutes and had to actually go to the desk and ask if any salesmen were around. If they give you Lenny Ball say no thanks. Prepare yourself for the dealer financing push even if you don't want it. Technique they use is that you may not be able to get the car for a few days's until they clear the bank check. Don't believe it. Lenny calls the next morning to tell me he's changing my appointment to pick up car cause of a conflict with someone else. Said not to change it cause I've made plans but does so anyway. Guess they can only sell one car at a time. Gets upset because 3-3:30 isn't good enough. Needs to know if it'll be 3, 3:15 or 3:30. Kidding? I tell him I'm using my bank he connects me to Andy for financing again. Spent the rest of the morning trying to get someone at Patrick to confirm whether or not I could pick the car up that day cause Lenny Ball left. Each person must be briefed on how to push for thier financing cause all said the same story how it's cheaper (not) and only way you can get the car without waiting days. On my way out the door to pick up the car that afternoon and Lenny Ball calls me and is pissed off at me and want to know what's been going on while away all day. Got in a shouting argument with him and he actually starts arguing with me. Salemen calling the customer to argue with him....brilliant. Get in for paperwork and they push financing again! When they push warranty I say no right away and guy gets upset cause I interuppted his warranty sale speach. Summarizes the Patrick way as they think your there for them rather than them being there for you. Ask for your warrnanty paperwork too. They try to tell you it's in the VIN when you take it to service. Ignore this at your own peril. More

My first experience at the Patrick motors had couple bumps along the way, and it is now in a past and forgotten. ALL because the care and work that Matthew Patrick places to make sure that in the end cu bumps along the way, and it is now in a past and forgotten. ALL because the care and work that Matthew Patrick places to make sure that in the end customer has a good experience is outstanding. My experience taught me that this is a very small world and you never know what people may say or how they view you when you meet them. But for sure if you leave a good impression it will go along way. Matthew is a visionary in understanding that. He takes his time to make sure every customer is happy and satisfied with experience at the Patrick motors. I am looking forward getting my car soon and I know that my experience at Patrick Motors will become a long lasting positive customer relationship. Thank you Matt for proving that it is a truly a Family business that cares about their customers and customer satisfaction. Great deal, Great customer service, Great positive experience. More

David Haynes was very helpful in my purchase of a new Saab 9-3 Sports Sedan. He was very patient as I took a total of six test drives. David has a passion for cars and understands them inside and out. Saab 9-3 Sports Sedan. He was very patient as I took a total of six test drives. David has a passion for cars and understands them inside and out. Thanks very much! More

This was the best experience I have had purchasing a vehicle from a dealership. The team was very curtious and professional. The transaction was quick and flawless. I paid less than book value for my 20 vehicle from a dealership. The team was very curtious and professional. The transaction was quick and flawless. I paid less than book value for my 2009 JCW Mini Cooper and the car is in great shape. I had it inspected by a Mini dealership while getting a recall done and they could not find any issues with the car. I live in CT and after signing the paperwork, Lenny had the car registered and delivered to my house for a small fee. Do not hesitate to buy from this exceptional dealership! More

Very easy to work with. The transaction went smoothly. I Very easy to work with. The transaction went smoothly. I received a very good price on my trade-in. David did a very good job of handling the negoti Very easy to work with. The transaction went smoothly. I received a very good price on my trade-in. David did a very good job of handling the negotiations and the followup paperwork. I would recommend this dealership. More

I was very pleased with my experience at Patrick. My sales person, David Haynes, was great! He was very knowledgeable and patience as I made my decision. Andy Loconto was also great! As we all know b sales person, David Haynes, was great! He was very knowledgeable and patience as I made my decision. Andy Loconto was also great! As we all know buying a new car is stressful but David Haynes and Andy Loconto made the experience actually enjoyable. I would highly recommend this dealership and David Haynes as a salesman and Andy Loconto for financing. Thanks guys! More