Patrick Volkswagen - Service Center

Wrong oil and charges way to much for synth oil change. Left grease on door and seat. Left air filter off the car, didn't notice till we got home. I would not recommend this service center. Westborough Left grease on door and seat. Left air filter off the car, didn't notice till we got home. I would not recommend this service center. Westborough is another 10 miles away and much nicer. We will not bring our car there again. More

The yellow warning light went on in my dashboard, and I called my salesman, Michael Hardink, on a Saturday. Mr Hardink arranged for a quick appointment in the service department in the early part of the ne called my salesman, Michael Hardink, on a Saturday. Mr Hardink arranged for a quick appointment in the service department in the early part of the next week. The service department replaced a defective part and checked the entire system on the computer. Mr Best noticed that we were due for a state inspection, and suggested that we have it done while we were there. It was a great convenience! Mr Patrick and Mr Hardink were very helpful in pointing out new options for when our lease is completed, next year. More

How many times can one dealer rip you off with a misquoate?? The answer should be zero. Patrick Volkswagon of Aubrun MA has done it to us twice now. The first time was three hundred and now six h misquoate?? The answer should be zero. Patrick Volkswagon of Aubrun MA has done it to us twice now. The first time was three hundred and now six hundred dollars. They won't get a third chance. If you quote a certain dollar amount - you really should stick to the quote!! More

I think when anyone gets service at a dealership, they expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, I get great people, great service, an amazing waiting expierience, and a nice, clean car that was serviced correctly. I have been to this dealer twice for service, and both times the car had to be towed in. As the saying goes, fool me once, shame on you. Fool me twice, shame on me. I will never go back to this dealer, ever, for anything. The first time I had to get the oil pan on my wife's jetta replaced, and the price was outrageous, but I had no options. This time, the car was overheating. Let me share the prices and services they offered: Diagnosis, $94. Waterpump replacement and Timing belt replacement, $450. Timing Belt Tensioner, $120. H2O Temp Sensor, $180. Now, let me share with you the actual cost of these items, bought aftermarket: Waterpump (lifetime warranty) $90. Timing Belt, $37.50. Timing Belt Tensioner, $60. And the mother of them all the Water temp sensor, $20. They treat you like you know nothing about cars, when in fact, it is they that are clueless. I asked for the Tensioner to be put on after all the work had been completed, and the service sales person (cause thats what she is) told me they would have to remove the water pump to put on the tensioner. I was so irate, I just paid and took the car home. I bought the tensioner, and installed it in about 10 minutes and the waterpump was never touched. Trade your car in before you get service here. Just make sure you trade it in at another dealership. I will be going to Colonial VW from now on. More