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Patrick Volvo

Schaumburg, IL

3.6
137 Reviews

1600 E Higgins Rd

Schaumburg, IL

60173

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137 Reviews of Patrick Volvo

December 27, 2019

9:30 appointment no loner car was offered people working like they just wake up and didn’t want to be at work. I got there on time and the service consultant told me that was 1:30 for oil change. I only got More

by rafa1418
Recommend Dealer
No
Employees Worked With
Service department
Dec 30, 2019 -

Patrick Volvo responded

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at customerservice@patrickcars.com with your full name (online reviews don’t always provide information we need to research). We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. -Patrick Automotive Group Customer Relations Team

July 28, 2019

Fantastic Buying Experience Had a terrific buying experience at Patrick Volvo. I was looking for a very particular model (XC40 T5 Momentum, Amazon Blue) and Patrick was the only More

by ColtsFan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Z, Justin Rupp
Aug 02, 2019 -

Patrick Volvo responded

Hi ColtsFan! Thank you so much for your 5 star review! We are beyond thrilled that you decided to take the trek to Patrick Volvo Cars to find your perfect Volvo XC40 T5 Momentum in Amazon Blue, and that both Mike and Justin were able to make your trip well worth it! Congratulations on your new Volvo and if you have any questions, we're always here to help. -Patrick Automotive Group Customer Relations Team

May 07, 2019

Fixed issues after complaining Update 5/15 - Got the XC90 back and they did a better job this time than last time, so increased the rating to 4. Could have been a better experience More

by chowdary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadine Sargent, Bill Oswald, Tola Akinola, Jim Grumman
May 13, 2019 -

Patrick Volvo responded

We appreciate the feedback and understand that our service manager and pre-owned manager did reach out to you to provide some resolution. If you have any further concerns, we hope that they will take care of you and you can always feel free to contact customerservice@patrickcars.com at any time. - The Patrick Dealer Group Customer Relations Team

May 31, 2019 -

Patrick Volvo responded

Hi again chowdary, Thank you for updating your review. We are happy to have been able to help you. - The Patrick Automotive Group Customer Relations Team

January 22, 2019

Best Service Department (and then some) EVER! Shout out to Jim Grumman, the service manager at Patrick Volvo in Schaumburg. Jim and his crew (namely Nadine and Nick) have always taken fantastic c More

by LGemelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Grumman, Nadine Sargent, Mechanic Nick.
Feb 02, 2019 -

Patrick Volvo responded

We are very happy to hear that your experience at Patrick Volvo Cars was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that our Jim and service team made your visit a memorable one and make sure to address all of your concerns. We look forward to working with you again! Thank you again! -Patrick Dealer Group Customer Relations Team

June 05, 2018

Outstanding! Tola ...Tola ....Tola ...is a no BS salesman he has sold me 3 Volvos ...the sales mgr.Justin has been fair with me as well. Whenever I'm there for ser More

by Volvo4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 08, 2018 -

Patrick Volvo responded

We are so happy to hear that Tola and out team continue to provide great customer service and your satisfaction is one of our top priorities. We look forward to a lasting relationship with you and enjoy your new XC90! Thank you again! -Patrick Dealer Group Customer Relations Team

May 12, 2018

Patrick is 2 for 2 My wife and I purchased a Mini Countryman from Patrick Mini in 2016 and it was a great purchase experience (see Anna Sidiropoulos if you need a Mini!) More

by SweetSwedeSUV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Rupp, Brett Johnson
May 18, 2018 -

Patrick Volvo responded

We are very happy to hear that your experience at Patrick Volvo and Patrick MINI was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that our team made your visit a memorable one. We look forward to building a relationship with you! Thank you again! -Patrick Dealer Group Customer Relations Team

March 05, 2018

Purchasing A New Vehicle Buying a new car (Volvo XC60) at Patrick Volvo and doing business with Mike Zyrkowski was a true pleasure. I wouldn't hesitate to recommend both Patr More

by 2017volvodennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Zyrkowski
Mar 09, 2018 -

Patrick Volvo responded

We are very happy to hear that your experience at Patrick Volvo was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our Mike made your visit a memorable one. We hope you enjoy! Thank you again! -Patrick Dealer Group Customer Relations Team

January 09, 2018

Excellent Dealership - Happy Customer! I have bought several cars now from Patrick Volvo and the sales experience could not be better. Both Ashvin and Justin make the purchasing process pa More

by GreggP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashvin Shah, Justin Rupp
Jan 13, 2018 -

Patrick Volvo responded

Patrick Volvo Sales Department would like to thank for the 5 Star Review!! We couldn’t be happier that Ashvin and Justin were able to make your visit painless. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. We are pleased you were able to experience the “Patrick Promise”.

January 08, 2018

Great Dealership Yes they are under construction but that shouldn't stop you from visiting this great dealership and working with their amazing staff, especially Tola. More

by Kamil Dys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tola
Jan 13, 2018 -

Patrick Volvo responded

Patrick Volvo Sales Department would like to thank for the 5 Star Review!! We couldn’t be happier that Tola was able to make your visit worth it. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. We hope you enjoy your new Volvo! We are pleased you were able to experience the “Patrick Promise”.

November 22, 2017

DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! They deserve no stars but have to pick at least one. Worst car dealer in the Chicagoland area. For two weeks and with Tola and Brett Johnson I tried t More

by Sue
Recommend Dealer
No
Employees Worked With
Tola, Brett Johnson
Nov 23, 2017 -

Patrick Volvo responded

Hi Sue, Once again on behalf of the Patrick Volvo Customer Relations Team we would like to apologize that our team wasn’t able to earn 5 Stars. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit and the names of all that you spoke with and please reference “Yelp Review” we would like to do some research and provide our team with your feedback.