Patrick Volvo

Fixed issues after complaining Update 5/15 - Got the XC90 back and they did a better job this time than last time, so increased the rating to 4. Could have been a better experience Update 5/15 - Got the XC90 back and they did a better job this time than last time, so increased the rating to 4. Could have been a better experience of all of this could have been avoided in the first place. Update 5/10 - Service Manager has reached out to me and has promised to fix all the issues and now the SUV is at the dealer getting things done. Mix ups do happen but how they are handled is what all matters. Will update the review based on how things will be managed this time. Original review - Bought my first Volvo here after reading some good reviews. My overall experience has been very bad even though I tried to work things out and gave them chances to rectify the situations but no one is ready to work with me or care for me as a customer. Made me wait more than 30 mins to talk to sales manager who never showed up and never replied to my email about me waiting for him during purchasing. When I bought the car I was promised (even in written) that some body scratches will be fixed at a later time. When I took the car back for fixing scratches, I also told them about couple of other things along with a new recall for which they said they have parts in stock and will be done during that visit as I live 40 miles away, they kept it for two days, called me back saying everything is finished and after I traveled 40 miles and drove there, no body scratches have been fixed and I received a sorry that they can't fix the body scratches as it cost them money to do it and sales team will not pay for it and just gave me another small part as apology which was part of the car and actually missing from the car when sold. Service team said that everything I asked for except scratches is completed and I came back home. After a week, to my shocking they called me and said my part has arrived and asked me to come back to get it fixed and when I asked what part, they said it's for the recall which I was told that it was in stock during my last visit and has been done. I told the lady to check again and give me a call what happened and she never called me back. Later I called to talk to their service manager and was told that he stepped out of the office and I explained everything to the person who answered my call and told her to pass the message to service manager and I need to talk to him for which she said she will make him to call me and resolve the issue. It's been more than 5 days since this happened and no one cared to call me back and explain what is happening. The sales manager also never replied to my email about my experience in buying the car with them. As a customer I don't understand why I should be calling you multiple times and trying to work with you to resolve issues but your team just ignore me as if I don't matter? I rarely leave negative reviews but with a large purchase like this and possible long term relationship I thought of building with my first volvo, this is not the experience I expected. More

Best Service Department (and then some) EVER! Shout out to Jim Grumman, the service manager at Patrick Volvo in Schaumburg. Jim and his crew (namely Nadine and Nick) have always taken fantastic c Shout out to Jim Grumman, the service manager at Patrick Volvo in Schaumburg. Jim and his crew (namely Nadine and Nick) have always taken fantastic care of my car... and family (ie setting us up with a last second loaner when we were on our way to a Cubs game and my car experienced issues enroute). Not only does Jim and his team go the extra mile in the service department, but this man should be recognized for his dedication to his customers and his passion for his business. He was instrumental in the coordination of the trade in and subsequent purchase of my new XC90. He helped facilitate communications between me, the sales manager and the salesperson. He made this car buying experience a pretty pleasant one. Now, I do hope I don't have to see him as often within the service department walls, as I did with my 2016 xc90, but I know when I do he will have a big smile for me and his crew will go out of their way to take care of me and my car, which in turn keeps my family safe. More

Outstanding! Tola ...Tola ....Tola ...is a no BS salesman he has sold me 3 Volvos ...the sales mgr.Justin has been fair with me as well. Whenever I'm there for ser Tola ...Tola ....Tola ...is a no BS salesman he has sold me 3 Volvos ...the sales mgr.Justin has been fair with me as well. Whenever I'm there for service they stop and chat with me so were like family. Their service is second to none they always give me a great deal and the new XC90 is an AMAZING car! Everything is included in this vehicle I was blown away after the purchase by all the features it has. Yeah very satisfied owner right here. Visit Patrick and ask for Tola...he will show you every car on the lot if you want! More

Patrick is 2 for 2 My wife and I purchased a Mini Countryman from Patrick Mini in 2016 and it was a great purchase experience (see Anna Sidiropoulos if you need a Mini!) My wife and I purchased a Mini Countryman from Patrick Mini in 2016 and it was a great purchase experience (see Anna Sidiropoulos if you need a Mini!). Fast forward to 2018. The Mini was due for service at Patrick Mini. We were also in the market for an SUV to replace our ten year-old SUV. I had test driven and narrowed our choices down to a couple, including the Volvo XC90. Knowing that Patrick had a Volvo dealership, I contacted the sales manager, Justin Rupp. Within a few hours, I had pricing from Brett Johnson and a test drive scheduled while the Mini was being serviced. I had test driven the Volvo XC90 at a dealer closer to home (we live 25 miles from Schaumburg), but my wife had not. The test drive went well. Brett spent a lot of time with us showing us the features of the Volvo XC90. We purchased that day. Thanks to Brett, Justin, and the rest of the staff, it was a very smooth transaction. I have purchased ten cars in the last three decades and the last two have been from a Patrick dealer. More

Purchasing A New Vehicle Buying a new car (Volvo XC60) at Patrick Volvo and doing business with Mike Zyrkowski was a true pleasure. I wouldn't hesitate to recommend both Patr Buying a new car (Volvo XC60) at Patrick Volvo and doing business with Mike Zyrkowski was a true pleasure. I wouldn't hesitate to recommend both Patrick Volvo and Mike Zyrkowski to anyone. More

Excellent Dealership - Happy Customer! I have bought several cars now from Patrick Volvo and the sales experience could not be better. Both Ashvin and Justin make the purchasing process pa I have bought several cars now from Patrick Volvo and the sales experience could not be better. Both Ashvin and Justin make the purchasing process painless. They are currently working out of a trailer while the showroom is under construction, however, this does not change my opinion of the dealership. The service department is also excellent - with a big shout-out to Ernie for all of his help servicing my cars over the years. More

Great Dealership Yes they are under construction but that shouldn't stop you from visiting this great dealership and working with their amazing staff, especially Tola. Yes they are under construction but that shouldn't stop you from visiting this great dealership and working with their amazing staff, especially Tola. He's great to work with and really knows the product he's selling. Any question i had he answered it on the spot and didn't even have to think. This is my first Volvo and I promise that I'll be back for my second to this location. More

DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! They deserve no stars but have to pick at least one. Worst car dealer in the Chicagoland area. For two weeks and with Tola and Brett Johnson I tried t They deserve no stars but have to pick at least one. Worst car dealer in the Chicagoland area. For two weeks and with Tola and Brett Johnson I tried to buy a $60,000 car but neither had any follow through at all. Fortunately I found another Volvo dealer who was fantastic. I would never buy or service my Volvo at Patrick Volvo. More

Happy Customer This is my 3rd Volvo purchase at Patrick. Mike and Brett were very helpful finding me the perfect XC60. They were friendly,courteous and patient! This is my 3rd Volvo purchase at Patrick. Mike and Brett were very helpful finding me the perfect XC60. They were friendly,courteous and patient! I highly recommend Patrick and I will be back! More

DISSATASFIED I purchased a 2018 XC90 in July of 2017, I love the vehicle not so much the dealership. I have had two interactions with the service department and ha I purchased a 2018 XC90 in July of 2017, I love the vehicle not so much the dealership. I have had two interactions with the service department and have found them to be unprofessional, uninformed, and not focused to the needs of the customer. Their take it or leave it approach makes having the need to service my vehicle very stressful More