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Patriot CDJR of Tulsa
Tulsa, OK
1,199 Reviews
WELCOME TO PATRIOT CHRYSLER DODGE JEEP RAM OF TULSA
At Patriot Chrysler Dodge Jeep RAM of Tulsa, we’re more than just a new and used car dealership. Our dedicated staff is not only eager to find you your perfect vehicle, but also to help you finance and service the car you’ve been dreaming of. We want you to have an excellent experience with us from start to finish, so give us a call or come and see us in Tulsa to find high-quality vehicles, straightforward financing, and a reliable service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,199 reviews
June 29, 2016
Avoid Bob Moore of Tulsa I worked with Kory, the sales manager. He was so rude and dishonest with me from the beginning. I felt in a bind because they had the exact car I want I worked with Kory, the sales manager. He was so rude and dishonest with me from the beginning. I felt in a bind because they had the exact car I wanted. He changed the price of the car when it and time to sign the contract. When I asked him about it he called me a liar, raised his voice and told me to leave... In front of my two very young children. They also kept us there for over 4 hours before even signing the contract. I was in tears when I left. I drove straight to Jackie Cooper imports and bought my dream car and was back home within 2 hours. When my husband tried to call Kory, he wouldn't even return his calls. AVOID BOB MOORE IN TULSA! More
by Fort Worth Katie
Employees Worked With
Kory, sales manager. Morgan, sales associate
June 07, 2016
Incompetant Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 w Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 weeks. So this is Transmission #2 partially rebuilt. I would want an update once a week on progress. Too much to ask for. I always had to call, chase down service rep, leave messages, etc. Then in middle March, 2016 transmission was on its way out, at 71K (14K traveled miles) miles. After Bob Moore had the van for ONE week, they gave it a look, and called me back, asked me what the issue was and then said there were not Error Codes. (The error codes turn on the Service Engine light). I said that the last time, there were no Error Codes, and the car did not move. So, I don't think I would put a lot of faith in the error codes to resolve where the problem is. I was told the van was ready, one day before MAY!.. Took 6 weeks for the 2nd incomplete repair. Transmission partial rebuilt #3. I returned to the dealer, and van was not ready. Paperwork goofs, etc. You would think that after all those weeks, they would washed and or vacuum the car. Absolutely not. Another thing I discovered is their phone system, and personnel are less than stellar. I would have to check on progress etc. No sense of concern, urgency, whatsoever. It was under warranty, one part or several gets ordered. Shipped UPS ground. Then when parts arrive, the ONE trained Transmission man is naturally on another car or 2. So, the van sets. Then once the parts gets installed, more parts are required, UPS ground , etc, etc. The root cause was not dealt with on the first visit. Then the 2nd time the van had traveled in the 14 K range before it broke again. I’ve now had the Transmission start to fail again, and the odometer is at 76K. Now, it traveled 5k miles. In a warranty situation, a rebuilt complete replacement is not what happens. They make an attempt to repair as little as possible, cross their fingers, and hope you sell it before they have to deal with it again. No doubt that on a warranty repair, there is a factory protocol in place. This regulation the dealer has to contend with, but upon a 2nd trip back within 15K miles, I tried to set off alarms that their procedure was far short of what is needed. The procedure is not working. But, ZERO research into root cause. Only parts that shown wear were replaced. Upon getting the paperwork and getting thru the goofs, I was looking it over. The person asked if there was anything else? I said, when I brought the van in, I was told a week later that no one could find an issue. Then why are there 2 pages of parts listed? I do not pull a trailer. It does have 150 - 200#s of items, but rarely a 2nd, or 3rd person. There was ZERO reason for Bob Moore Service dept to not have the van repaired for another 100-200K miles. Except, do what you have to get it gone. 10 weeks (2.5 months) of time the van has been in their shop, and root cause has yet to be determined. 55K original then 14K - 1st partial rebuild 5K - 2nd Partial rebuild What the future holds at another dealer is to be seen. 3k probably More
by nucman
Employees Worked With
XXX not listed
May 16, 2016
Great customer service I received outstanding customer service and I'm very happy with my jeep purchase . James and Ken were very helpful and made sure I was comfortable I received outstanding customer service and I'm very happy with my jeep purchase . James and Ken were very helpful and made sure I was comfortable with my jeep More
by Shiggins989@gmail.com
Employees Worked With
James Wilkens
April 30, 2016
Excellent service! They were fast, efficient and very friendly! I just lived dealing with Abdullah Aliyah and Hal Smith that i have just referred you guys to one of my f They were fast, efficient and very friendly! I just lived dealing with Abdullah Aliyah and Hal Smith that i have just referred you guys to one of my friends. More
by Jacquie Skora
Employees Worked With
Abdullah Aliyah, Hal Smith
April 07, 2016
Excellent Me and my wife walked in and they were so helpful. They got us a great deal and they are wonderful with trade in. Great peolpe! Me and my wife walked in and they were so helpful. They got us a great deal and they are wonderful with trade in. Great peolpe! More
by Jklagh688
Employees Worked With
Kenson Wilson
April 04, 2016
Poor records-keeping, poor service, billing mistakes. For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing (always in their favor). They also damaged my new Jeep then denied it. They finally fixed it a few months after it happened. I brought my car in for an oil change and then found out much later that they completed a recall while it was there for that particular visit but never changed the oil. The waiting area had a variety of drinks and snacks in the past, but no more. You can have coffee or tap water - and no soft drinks or bottled water. Snacks and soft drinks are only available out in the service bay in a congested service area with lots of traffic. My Jeep is a great car - at least once all the software upgrades were done. When I bought my Jeep, I thought the price was fair. More
by JeepMan
Employees Worked With
Several different service managers.
March 23, 2016
overall good experience I went to Bob Moore to purchase a new jeep. The salesman Randy was really great when it came to explaining the differences between two jeeps I looked I went to Bob Moore to purchase a new jeep. The salesman Randy was really great when it came to explaining the differences between two jeeps I looked at as well as answering questions about all included features on each vehicle. Randy was very respectful during the whole process. It did however take over four hours to complete purchasing the car, which was longer than I had anticipated. Also, there was no price negotiation. When my fiancé and I tried to negotiate on the price we were told no negotiation would be done due to the rebate that had already been applied to the price. In the end, the price was very reasonable and we were more than satisfied with the jeep we purchased. We also traded in an old jeep, which Randy made a very simple, painless process. The only thing I would have changed was the actual financial part. Hal did a great job of explaining the basic warranties included and all additional warranty options that were offered, but basically skipped over what the payments would be without any extras. We were told we would have several loan options from several banks, but none of the loan options were shown to us or explained. We were simply given the interest rate and payment plan without much input on picking a lender or interest rate, which leaves some questions about whether or not we actually got the best loan possible for us. Overall it was a good experience. More
by alyssa
Employees Worked With
Randy Ingram, Hal Smith
March 20, 2016
Outstanding Customer service Ok so went looking for a used truck at a reasonable price. When I completed the kbb instant cash off Bob Moore was one of the first to show interest s Ok so went looking for a used truck at a reasonable price. When I completed the kbb instant cash off Bob Moore was one of the first to show interest so after picking out a few option a in there inventory I piled the family into the car and headed down. Our salesman was Bill Watkins and I have to say he was thè best salesman I have had. He listened to what I was looking for and for a salesman to actually listen is amazing. We test drove two models and decided on a newer ram 1500 crew cab. After the deal was set trade in done I was amazed to still see some daylight. Normally buying a car is a whole day wasked but not here folks it was amazing how quick friendly and honest these folks were. I know when my wife and I are back in the market we will be heading here. More
by LOREN WATERS
Employees Worked With
Bill Watkins , Hal Smith
February 23, 2016
Great Customer Service! I had some initial issues with communication but Cory followed up and took time to discuss my situation and listen. I really appreciate the fact that I had some initial issues with communication but Cory followed up and took time to discuss my situation and listen. I really appreciate the fact that they took the time to listen and are working on solutions. The dealership really seems committed to overcoming customer service issues. Whether I end up buying a car from them or not I would give them a chance to earn your business! **Update.. I can't say enough positive things about the great customer service I received. Calli, Cory, and Rey were great to work with and really provided exceptional service. Very enjoyable car buying experience. More
by Keith1015
Employees Worked With
Calli Rey Cory Richard
February 20, 2016
Awful financial department I went there telling them the car I wanted and my price range and they had me look at a car for 30k and told me they would get it down to 19-20k and t I went there telling them the car I wanted and my price range and they had me look at a car for 30k and told me they would get it down to 19-20k and then came back with the same price of 30k just a waste of time. More
by Meagan h
Employees Worked With
Cory (finance department)
