Patriot CDJR of Tulsa

Customer since 2006. Purchased 2 new Ram 3/4 ton trucks and 1 used (chrysler certified) PT cruiser. Dealership has performed about 90% of the maint. on my first truck. On Aug. 21, 2013, purchased the last and 1 used (chrysler certified) PT cruiser. Dealership has performed about 90% of the maint. on my first truck. On Aug. 21, 2013, purchased the last new truck. Had windows tinted and polished stainless steel steps installed by the contractor (Auto Impressions) that does the work for Quinn Chrysler in Broken Arrow. The day after the steps were installed, I took the truck back to Bob Moore dealership for detailing. Something was sprayed on the stainless steps while the truck was in the pocession of the Bob Moore dealership that stained the steps. When I picked up the truck and got back to my office, I noticed the discoloration and immediately took it back to my sales rep at the dealership. We then took it back to the detailer and of course the detailer denied doing any wrong on his part. Actually my sales rep says the steps were in good (new) condition when he took the truck and the detailer says they were stained when he got it a few minutes later. While questioning the detailer I asked, since he was finished with the truck if he would go ahead and clean the tape residue off of the grill and my sales rep cleaned the inside of the windshield. I had the step installer and a manager from Tulsa Truck works what their opion was about the discoloration and both said that it was probably some kind of acidic cleaner. I made an appointment to meet with the General Manager of this dealership (Jason Baily) and show him the truck. he claimed it is heat from the exhaust system. I stated that heat would not cause streaking as liquid. He then asked what I thought the remedy should be. I stated that I just wanted them replaced, as i tried to clean the stains and they did diminish but came back. Mr. Baily then said to let him think about it and he would get back to me. He did not. After two weeks of indecision, Mr. Baily told my sales rep that my problem was not the dealerships problem as I had purchased and inferior product. The bottom line is: 1. Someone at the dealership damaged my property 2. They refuse to correct the problem 3. This truck listed for over $53,000. 4. The steps were installed for the convenience of my handi-capped wife. 5. They could have replaced the steps for probably less than $350.00 (their cost) I paid over $500.00 for an inferior product. (The managers opinion.) 6. They just lost a 7 year repeat customer and the service and maintenance on two 3/4 ton trucks. 7. CUSTOMER SERVICE? only until they paperwork is signed More

Had a great experience with everything about the new Durango. Sales staff was great and very professional. Took the vehicle back to have a trailer hitch put on and everything was great. Durango. Sales staff was great and very professional. Took the vehicle back to have a trailer hitch put on and everything was great. More

VERY COURTEOUS AND FRIENDLY, DID ALL I ASKED FOR AND THEN SOME. I WOULD GO TO THIS DEALER FOR OTHER SERVICE. HAVE GONE TO THEM FOR THE LAST 5 YEARS. THEN SOME. I WOULD GO TO THIS DEALER FOR OTHER SERVICE. HAVE GONE TO THEM FOR THE LAST 5 YEARS. More

First time I ever buy "online" and Michael Martin made it very easy for me. I am from out of town and I was getting my 16y.o. nephew a used car for his birthday. I needed to make sure he didn' Martin made it very easy for me. I am from out of town and I was getting my 16y.o. nephew a used car for his birthday. I needed to make sure he didn't end up with a lemon. So I was the type of customer writing emails asking for car specs and maintenance questions. "Does it have a timing belt or a timing chain? Did it had this part change?" And so on. All my questions got answered and the service was diligent and proactive. They even drove the car to my relative's place to deliver it (after payment of course!). Price was above book value but car was very clean. Overall very happy and I would recommend this dealer. More

I love having my car serviced here. I won't go anywhere else, even though there is another Dodge dealer one mile from my home. anywhere else, even though there is another Dodge dealer one mile from my home. More

I gave an overall rating of great, because the employees met our every need and gave us the best deal possible. They were all very professional and cared about the needs of my family. We were also offered a met our every need and gave us the best deal possible. They were all very professional and cared about the needs of my family. We were also offered a great deal on a warranty, because the vehicle did not come with one. More

Tyler Church does a great job when I bring my Tyler Church does a great job when I bring my vehicle's in for service, thats why I come back. Thank you Tyler for your efforts... Tyler Church does a great job when I bring my vehicle's in for service, thats why I come back. Thank you Tyler for your efforts... More

The experience I had at Bob Moore was great.I saw the truck on internet and email them.Withn the next day Micheal Martin returned a email back.Once I talked to him and did application over phone they gav truck on internet and email them.Withn the next day Micheal Martin returned a email back.Once I talked to him and did application over phone they gave me all tht I asked for.I drove from Okc to Tulsa and I was done within hour and half.Love my Tahoe.Thanks so much More

I have purchased seven different cars, from four different towns, in two different states. This is the first time I felt like the dealership was NOT just trying to get me into the most expensive veh different towns, in two different states. This is the first time I felt like the dealership was NOT just trying to get me into the most expensive vehicle on the lot and get me out the door, I went into the dealership with having done well over 40 hours of research on not only Dodge vehicles, but over 15 different car brands. I hit the salesman and the finance consultant with over three hours of questions before I made up my mind to buy. I do feel like I got the best deal I wanted and at a price I was happy with. If the service department is as good as the sales department, I will be a long time customer. More

The easiest car buying experience ever! We highly recommend these guys, the price was great and financing was a breeze. We walked in and were driving away in less than 2 hours. recommend these guys, the price was great and financing was a breeze. We walked in and were driving away in less than 2 hours. More