Patriot CDJR of Tulsa

Overall I was very pleased with my experience at Bob Moore Chrysler Dodge Jeep Ram of Tulsa. I have bought multiple vehicles in my life all from different dealerships and my experience here was by far t Moore Chrysler Dodge Jeep Ram of Tulsa. I have bought multiple vehicles in my life all from different dealerships and my experience here was by far the best. Where I live the choice for car dealers is very limited and we are pretty far from any major dealerships. Therefore, I have to do all of my “shopping” online first and then contact a dealer. The people I worked with at Bob Moore were very helpful in answering all of my questions over the phone or via email and any time they needed to look something up for me they didn't hesitate to do so and I feel as though they got back with me as soon as they could. I never felt as though they put me aside or that I came second to customers on the lot. I can tell you from experience that most dealerships don't put much effort into helping people who call in as they figure nothing will come out of it and they want to focus on the customers who are “serious enough” to come in. I did not get that feeling from this dealership at all! I feel like I was treated just as good over the phone as I would have been if I were on the lot holding cash in my hand! I wasn't asking questions about or considering one of the more expensive vehicles either. So needless to say I made the long trip down. Upon arrival I was treated very well by every person I worked with as well as other employees just passing by. When I say everyone was “friendly” I don't mean that everyone was overly excited to see me and in my face hoping to get my money like the people at most dealerships! It was more like friendly people just being nice. I NEVER at any time felt pressured to buy a “nicer” or more expensive car or felt pressured to add accessories and packages that I didn't want. They let me choose the vehicle I wanted and worked with me in every way possible to get me the payments I wanted. I have been to plenty of dealerships where you tell them what you want and they attempt to convince you that “what you really want” is a vehicle that costs twice as much ! I was VERY pleased that they didn't try this. The experience I had here was what I wanted and not what I expected. I always assume that a car dealership is going to leave a bad taste in my mouth for one reason or another. However, I was pleasantly surprised and would HIGHLY recommend buying a vehicle from this dealership if you are in the market for one. Additionally, after I purchased the vehicle I decided to call back and ask more questions. Again, I was treated the way I wanted to be treated and not how I expected to be treated. I assumed I would be put off for several hours or possibly days when the person I wanted to talk to didn't answer their phone. Less than 10 minutes later they called me back and politely answered all the questions I had. I figured after they made the sale I would be put on the back burner if all I needed were some questions answered but again I feel as though they took care of me just as good as if I had walked into their building. More

There was a great service from the first point of contact via email, to the finance service, sales personnel. Even getting service from the sales manager and the general manager of the dealership was a high via email, to the finance service, sales personnel. Even getting service from the sales manager and the general manager of the dealership was a high point for me. More

The experiance was excellant, Chris was a great help he helped us get the car we wanted and the customer service was great, we spoke over the phone and when he got us approved he said he would have have ev helped us get the car we wanted and the customer service was great, we spoke over the phone and when he got us approved he said he would have have everything ready for us to sign when we got there. When we got to the dealer ship he greeted us at the door and got us in and out. We will definatley go back there to get my husband a truck! More

I went into to Bob Moore with 3 pages of vehicles that I had checked out on the Auto Trader website. All were from different dealerships. I had looked at a few before making it to Bob Moore & when I test had checked out on the Auto Trader website. All were from different dealerships. I had looked at a few before making it to Bob Moore & when I test drove the Durango I knew it was the one. Hal was the employee that assisted me & he was fantastic. Very friendly, I was very pleased with my experience. More

Customer since 2006. Purchased 2 new Ram 3/4 ton trucks and 1 used (chrysler certified) PT cruiser. Dealership has performed about 90% of the maint. on my first truck. On Aug. 21, 2013, purchased the last and 1 used (chrysler certified) PT cruiser. Dealership has performed about 90% of the maint. on my first truck. On Aug. 21, 2013, purchased the last new truck. Had windows tinted and polished stainless steel steps installed by the contractor (Auto Impressions) that does the work for Quinn Chrysler in Broken Arrow. The day after the steps were installed, I took the truck back to Bob Moore dealership for detailing. Something was sprayed on the stainless steps while the truck was in the pocession of the Bob Moore dealership that stained the steps. When I picked up the truck and got back to my office, I noticed the discoloration and immediately took it back to my sales rep at the dealership. We then took it back to the detailer and of course the detailer denied doing any wrong on his part. Actually my sales rep says the steps were in good (new) condition when he took the truck and the detailer says they were stained when he got it a few minutes later. While questioning the detailer I asked, since he was finished with the truck if he would go ahead and clean the tape residue off of the grill and my sales rep cleaned the inside of the windshield. I had the step installer and a manager from Tulsa Truck works what their opion was about the discoloration and both said that it was probably some kind of acidic cleaner. I made an appointment to meet with the General Manager of this dealership (Jason Baily) and show him the truck. he claimed it is heat from the exhaust system. I stated that heat would not cause streaking as liquid. He then asked what I thought the remedy should be. I stated that I just wanted them replaced, as i tried to clean the stains and they did diminish but came back. Mr. Baily then said to let him think about it and he would get back to me. He did not. After two weeks of indecision, Mr. Baily told my sales rep that my problem was not the dealerships problem as I had purchased and inferior product. The bottom line is: 1. Someone at the dealership damaged my property 2. They refuse to correct the problem 3. This truck listed for over $53,000. 4. The steps were installed for the convenience of my handi-capped wife. 5. They could have replaced the steps for probably less than $350.00 (their cost) I paid over $500.00 for an inferior product. (The managers opinion.) 6. They just lost a 7 year repeat customer and the service and maintenance on two 3/4 ton trucks. 7. CUSTOMER SERVICE? only until they paperwork is signed More

Had a great experience with everything about the new Durango. Sales staff was great and very professional. Took the vehicle back to have a trailer hitch put on and everything was great. Durango. Sales staff was great and very professional. Took the vehicle back to have a trailer hitch put on and everything was great. More

VERY COURTEOUS AND FRIENDLY, DID ALL I ASKED FOR AND THEN SOME. I WOULD GO TO THIS DEALER FOR OTHER SERVICE. HAVE GONE TO THEM FOR THE LAST 5 YEARS. THEN SOME. I WOULD GO TO THIS DEALER FOR OTHER SERVICE. HAVE GONE TO THEM FOR THE LAST 5 YEARS. More

First time I ever buy "online" and Michael Martin made it very easy for me. I am from out of town and I was getting my 16y.o. nephew a used car for his birthday. I needed to make sure he didn' Martin made it very easy for me. I am from out of town and I was getting my 16y.o. nephew a used car for his birthday. I needed to make sure he didn't end up with a lemon. So I was the type of customer writing emails asking for car specs and maintenance questions. "Does it have a timing belt or a timing chain? Did it had this part change?" And so on. All my questions got answered and the service was diligent and proactive. They even drove the car to my relative's place to deliver it (after payment of course!). Price was above book value but car was very clean. Overall very happy and I would recommend this dealer. More

I love having my car serviced here. I won't go anywhere else, even though there is another Dodge dealer one mile from my home. anywhere else, even though there is another Dodge dealer one mile from my home. More

I gave an overall rating of great, because the employees met our every need and gave us the best deal possible. They were all very professional and cared about the needs of my family. We were also offered a met our every need and gave us the best deal possible. They were all very professional and cared about the needs of my family. We were also offered a great deal on a warranty, because the vehicle did not come with one. More