Patriot Chevrolet

Great Buying Experience I recently leased a 2016 Chevrolet Silverado from Jay. He took the time to understand what I wanted, and needed, and made sure that we found the right I recently leased a 2016 Chevrolet Silverado from Jay. He took the time to understand what I wanted, and needed, and made sure that we found the right truck, at the right price, that fit my needs perfectly. I was a little apprehensive upgrading from a Subaru Legacy to a large truck, but felt very comfortable at the dealership. Jay and Dalton (Sales Manager) were very friendly and helpful in explaining everything during the whole process. I went in not understanding leasing, and both took a great deal of time ensuring I understood and was comfortable. Post delivery, I had some service issues that required a few trips back, and Brandon (Adviser) and Jim (Technician) worked diligently to ensure the problems were fixed. If you stick with Brandon in service, you'll be golden! More

Excellent Customer Service They listen to your concerns and they deliver excellent customer service. Darrell gets 5 ?????. Very nice guy. And Q whom I never met only spoke to on They listen to your concerns and they deliver excellent customer service. Darrell gets 5 ?????. Very nice guy. And Q whom I never met only spoke to on the phone was very helpful also. More

Great service, great staff There was a bit of confusion when I traded in my old car and getting plates on my new purchase. Neither I nor they were ready to deal with an out-of- There was a bit of confusion when I traded in my old car and getting plates on my new purchase. Neither I nor they were ready to deal with an out-of-state licensed driver/plate. However, they went above the call of duty to help ameliorate the situation quickly. After finding a few minor issues with the new vehicle, they made diagnosis and repairs quickly. All the staff was friendly. I'll likely buy another vehicle from Patriot. More

Service and Service Manager my son's car was not idling correctly and he was recommended to this dealership and they got him in with in two days. When he got there they did a tes my son's car was not idling correctly and he was recommended to this dealership and they got him in with in two days. When he got there they did a test and determined that it was mass air sensor they changed it and when he was sitting in the car in there parking lot it was worse then when he took it there after spending $408.00. The mechanic Tom and service writer Mary came out and they took the car back in put the old parts back on the car and Mary said "we will refund your money" and Tom told my son "I am not working on that piece of xxxx" and that his inspection was up and that the car was a hazard. But put the old parts back on and refund his money. Well here it is a MONTH later and guess what NO REFUND. My son has called every week and the service manager Joe said "I mailed you a check" well a month later I am still waiting for this check. Now when my son calls they will not even put the service manager on the phone they try to say "I'll give you to Mary" or oh "joe is on the phone or he is not in" my son borrowed the money from me to get his car fixed and now I am out of $408.00. He should have been given a refund right then and there. Now since we have not got our refund and no attempts of this service manager even taking the calls from my son. After a month of waiting for my $408 I guess you can say they stole this money from me not even my son. I would never recommend this dealership to anyone. More

The lights on the dash lit up like a Christmas tree as I was driving in to work on a Saturday morning. Brad took my call and told me to come on in. Everything was taken care of under warranty and I had th was driving in to work on a Saturday morning. Brad took my call and told me to come on in. Everything was taken care of under warranty and I had the car back several hours later when I left work. More

From the moment I walked into the showroom it was obvious that Fred Beans treats their customers with the utmost respect. They are friendly and very attentive. This was truly a pleasant experience and I woul that Fred Beans treats their customers with the utmost respect. They are friendly and very attentive. This was truly a pleasant experience and I would highly recommend a Fred Beans dealership to anyone looking to buy a car. More

I went in to Fred Beans Chevy to look at a used WRX that was on their lot. I stood outside going over the exterior of the car for 5-10 minutes with no help. Not a big deal. So I went inside to find a salesp was on their lot. I stood outside going over the exterior of the car for 5-10 minutes with no help. Not a big deal. So I went inside to find a salesperson to help me, and met Tom. I told him what I was there for and that I wanted to take it on a test drive. He looked me over skeptically and asked "wanted to let me know" that it had a manual transmission. I had already told him what my trade in would be and if he had been competent enough at his job he would have known that a Civic SI is a 6-speed... I told him I knew that and that was one of the things I was looking for in a car as well as it being AWD. He then asked me for my info so that I would be able to drive it. He came back saying that he needed to make sure I was even eligible to buy it before I could drive it (something I have never experienced- and I have bought several cars from dealerships). He wanted to know my income/co-signer info and address as I have a WV plate. He then asked if I knew about the WRX's and if I knew that they had "power" and "speed". I felt that he was being condescending toward me being a female with both the manual transmission and this comment. I told him I've been in the market for them for a while, but I am picky on what I buy. He must have changed his mind, as he went to go get the keys for the car, but not before saying "you better not beat it up". FIRST of all, I was looking to buy the car- why would I "beat" it up? SECOND of all- had I not been 21, I feel he never would have made the idiotic comment. He even went so far as to get the car out of the spot and up to the front of the building before saying that I could not take the car out that day... Very confusing. He said that I would have to make an appointment to come back if I wanted to test drive it. I told him that it would be quite fine, and that I would take my business elsewhere. I WILL NEVER DO ANY BUSINESS WITH ANY FRED BEANS AUTO, even if they had the last car available. I advise anyone else to do the same. I was not the only unhappy person there, as a couple sitting at a sales desk behind me during this was also complaining and talking about leaving to take their business elsewhere. More

A very pleasant and professional experience. This was my second experience with Fred Beans and both being very good. I browsed through their website and expressed interest in one of the vehicles. I was cont second experience with Fred Beans and both being very good. I browsed through their website and expressed interest in one of the vehicles. I was contacted back in a couple of hours and the whole transaction went about in a very friendly and professional manner. Tom treated me in a friendly and respectful manner and so did the other people that I interacted with. Would recommend this dealership any day. More

easy to deal with, had great selection and everyone friendly, gave us a full tank of gas and have a rewards program, i purchased a new cruze and so far it runs great and my entire family likes it friendly, gave us a full tank of gas and have a rewards program, i purchased a new cruze and so far it runs great and my entire family likes it More

Not sure if I'm a one off as from what I've seen & heard is nothing but excellence from Fred Beans dealerships... But here goes my story of purchasing a Certified Pre-Owned GMC... I'll say this first heard is nothing but excellence from Fred Beans dealerships... But here goes my story of purchasing a Certified Pre-Owned GMC... I'll say this first & foremost Doug was EXCELLENT & COURTIOUS & I would recommend him to ANYONE. I found the vehicle I purchased online & emailed Doug to schedule an appointment for a Saturday Afternoon (driving from Southern Maryland to PA). Got there pleased with everything, I was late for my appointment & Doug was out. Not a problem, didnt expect him to be waiting for me. When he arrived (10 min later or so, he was out with another customer), he apologized & was very curtious showing us the truck we were interested in. The vehicle was priced at a great deal & we loved it, purchased it on the spot. All the sales process went great, the only concern I had was that "the service manager had been driving the vehicle for the past few weeks". Not a big deal, but half an hour down the road, of a 4hr drive home. The Change Oil Soon light came on. Again, not a huge deal, but concerned me as we just purchased the vehicle. Certified Pre-Owned comes with a free maintence plan, so no costs to us... Monday morning on the way to a local GMC service center I notice that the rear end of the truck was vibrating like it was out of alignment, so I get the local GMC service center to check it out while I'm there for the oil change. It turns out not be the alingment, but the transmission. The torque converter needs to be replaced. The truck only has 55k miles on it & the local service center says that it should of come up in the inspection process. Not to mention the Service Manager had been driving the truck for a period of time. I would like to think he would notice things like this & get them checked out prior to selling the vehicle. The truck is currently being repaired under the certified pre-owned warranty, so no out of pocket costs, but I've owned the vehicle over a week now & was in possession for only two days... More