Patriot Hyundai of Bradley

I recently purchased a vehicle from this Hyundai dealership and had to bring it back to have the rear window replaced, which was covered under our contract. Unfortunately, the service experience was dealership and had to bring it back to have the rear window replaced, which was covered under our contract. Unfortunately, the service experience was disappointing enough that I would seriously reconsider ever returning to this dealership. The service representative I dealt with was Aaron. To give him the benefit of the doubt, perhaps some of his comments were intended as sarcasm or a dry sense of humor. The problem is that there was so little warmth or customer service in our interactions that it was extremely difficult to tell when he was joking and when he was being serious. At one point, I was in the middle of explaining something when he interrupted me and started answering my question before I had even finished speaking. That may seem minor, but combined with the rest of the interaction, it left me feeling like I was an inconvenience rather than a customer whose concerns deserved to be heard. I was also provided a loaner vehicle. When I returned it, Aaron immediately seemed very concerned about the condition of the car and asked me if I had “trashed” it and whether I had put gas in it. I explained that I had driven the vehicle approximately 8 miles. He still made a comment about gas prices, and I jokingly offered to give him a dollar for the 8 miles I had driven. The entire interaction was bizarre enough that it honestly felt like I was being questioned about using someone’s personal vehicle rather than a dealership loaner. Again, maybe that was his sense of humor. But when you’re dealing with customers, there’s a difference between dry humor and making a customer feel uncomfortable or unwelcome. Customer service shouldn’t leave someone wondering whether they’re being joked with or talked down to. Then there was the issue that concerned me the most. Before leaving my vehicle at the dealership, I specifically closed all of the center consoles and compartments. When I returned, the center consoles had been opened and appeared to have been rummaged through. Nothing was taken, and I have no evidence identifying who opened them, so I’m not going to accuse anyone of doing something they may not have done. However, I cannot come up with a reasonable explanation for why someone would need to go through the center consoles when the vehicle was there to have a REAR WINDOW replaced. Unfortunately, I didn’t have a USB drive available to review the vehicle’s camera footage, so I can’t determine exactly what happened. But finding my personal compartments opened and disturbed after leaving the vehicle for service was extremely unsettling. The frustrating part is that none of these things individually would necessarily be enough to write a negative review. It’s the combination of everything: feeling dismissed while trying to speak, uncomfortable interactions with the service representative, the strange treatment surrounding the loaner vehicle, and then finding my own vehicle’s compartments opened and seemingly gone through. A dealership is entrusted with people’s vehicles. Customers should be able to leave their cars there and feel confident that they’re being treated respectfully and that their property is being handled appropriately. Unfortunately, I left this experience questioning both the quality of the customer service and how comfortable I would be leaving my vehicle there again. Regardless of whether Aaron’s comments were intended as jokes, the lack of professionalism and customer service made the experience very unpleasant. I won’t be returning for service, and based on this experience, I would have a hard time recommending this dealership to someone who expects to be treated like a valued customer. More

Every sales & finance person has been great to work with. Every concern of mine has been handled in a timely manner. Every concern of mine has been handled in a timely manner. More

everyone who helped us was very helpful, we looked through a handful of cars and michael helped us a lot even if that means he had to go back and forth on the parking lot a million times through a handful of cars and michael helped us a lot even if that means he had to go back and forth on the parking lot a million times More

It’s was a really easy/low pressure buy and friendly service! I would come back again. service! I would come back again. More

Awesome to work with , super fun and enjoyable person to make business with , coming back for sure make business with , coming back for sure More

Good friendly service. Easy to work with. Comfortable buying experience. Nice selection to choose from. Easy to work with. Comfortable buying experience. Nice selection to choose from. More

Mike Nardi made the whole car-buying process easy and stress-free. He was professional, honest, and took the time to answer all my questions. I really appreciate the great customer service and would defi stress-free. He was professional, honest, and took the time to answer all my questions. I really appreciate the great customer service and would definitely recommend him to anyone looking for a vehicle! More

Jon David greatest guy alive better than Leo 100% gives great deals and great managers as well! great deals and great managers as well! More

Everyone at the dealership was easy to work with and very professional. Would definitely recommend the dealership. professional. Would definitely recommend the dealership. More