Paul Clark Ford

Service Manager was professional and knowledgeable about my vehicle need and ensured that exactly what was needed was accomplished on my truck. The resident expert was outstanding and most competent in get my vehicle need and ensured that exactly what was needed was accomplished on my truck. The resident expert was outstanding and most competent in getting the job done. Communication was fabulous and timely in conjunction with accurate reporting to me as a customer. At no point was I thinking that I was forgotten or overlooked by the service team. This is my second repair job (phase 2) for a very large repair. Each time the work was correct and complete. Thanks to the team, my truck is ruining perfectly for long hauls again. More

Friendly, Informative, Professional! RJ ... straight forward ... no pressure ... Very pleased with my purchase experience. I highly recommend! RJ ... straight forward ... no pressure ... Very pleased with my purchase experience. I highly recommend! More

Service was completed as promise on time. Phillip was communicative on everything that was getting done. Phillip was communicative on everything that was getting done. More

RJ was great from the start . I couldn’t be happier with my purchase and my expedience . It was so easy and hassle free it really was a pleasure . Thank you RJ and Paul Clark Ford I couldn’t be happier with my purchase and my expedience . It was so easy and hassle free it really was a pleasure . Thank you RJ and Paul Clark Ford . More

Great dealership and nice facility. Rakeesh was wonderful to work with and provided a very straightforward, honest transaction. Rakeesh was wonderful to work with and provided a very straightforward, honest transaction. More

Very professional but a little higher in price. However, for my desiel, I prefer to take to Paul Clark because I know it will be done right. However, for my desiel, I prefer to take to Paul Clark because I know it will be done right. More

Had recalls for my 2017 Explorer. The dealer promptly scheduled the repairs. Also had concierge service. This was a great feature for a senior citizen. Arrived promptly and return The dealer promptly scheduled the repairs. Also had concierge service. This was a great feature for a senior citizen. Arrived promptly and returned car later that afternoon. More

Extremely pleasant and cheerful reception at the service desk and very quick service. I was happy with the service and staff. desk and very quick service. I was happy with the service and staff. More

They are fast, efficient, very friendly. make me feel like I’m their only customer. make me feel like I’m their only customer. More

My wife and I had a terrible experience getting our well maintained 2018 Mustang serviced at Paul Clark Ford. The car was brought in for “The Works” $81.87 maintenance package. We had issues with all of th maintained 2018 Mustang serviced at Paul Clark Ford. The car was brought in for “The Works” $81.87 maintenance package. We had issues with all of the included services - tire pressure check and rotation, oil and filter change, resetting the oil change monitor and the fluids not being topped off. In addition, we were sold rusting lug nuts as new Ford OEM parts – which they refused to replace. My wife waited while the car was serviced and it took an hour longer than promised. Furthermore, as my wife left the service center and drove up Route 200 to Aldi’s she noticed thick black smoke in the side and rear-view mirrors – and though it was from an adjacent truck – only to find out, as she pulled into the Aldi’s lot that it was from the back of our car. When I contacted dealership Ryan basically made no reasonable effort to address our issues other than to offer a future complementary oil change service. We did not view this as an acceptable resolution – and have opted to have the services performed elsewhere. We’ll never go back. More