I was shopping around everywhere for a new vehicle. I made the decision to keep my business where I live. I feel that keeping business near home, helps a community grow! So I went to Paul Clark Ford found a vehicle I like. I purchased a new/used 2011 Ford Escape August 2013 from Paul Clark Ford. The price of the vehicle was very reasonable (it was eligible for new car loan, not used). I was very pleased with the Salesman Austin and the process of purchasing this vehicle.
I returned to Paul Clark for my oil change service and everything went well (so I thought). I was told that I had a small transmission leak and at this time, it was not to the point of fixing it. That it would be looked at the next time I come in. I returned again for an oil change service. This time I received a phone call with a list of issues that needed to be repaired immediately! Wait a second, hold on immediately! Yes you need:
4 New Tires
Front Struts (covered under extended warranty) ($200)
I was like are you kidding me! I just bought this vehicle 20k miles ago and you are telling me I need $1400 in repairs. Yes, the vehicle has just under 80k miles and these are the issues that need repair. So, I denied the $1400 worth of repairs and went up to pay for my oil change.
When I got there I was paying for the oil change when I received with my receipt a copy of the paperwork the Tech fills out while working on your vehicle. I asked what the sheet was and was told I should've gotten one with my last oil change. I said that I do not remember getting one. I asked the cashier if she could get me copy of that sheet from my last oil change for my records. She went to track down a copy and the guy running the Service Counter that day said you won't believe it. The Tech that worked on your vehicle (on last oil change) didn't complete the form. I said then how do I know that the service was completed correctly. The guy running the Service Counter said because he made notes on the back of a piece of paper. I said, I can make notes on a back of a piece of paper, but if that sheet is to be completed for not only your records, but the customers, then how do I know if the last service was completed correctly. How do I know that this $1400 worth of repairs could've been caught then or even prior to me purchasing the vehicle?
Why should I have to pay for repairs that should've already been taken care of prior to my purchase? Seriously, $1400 worth of repairs after only 20k miles. Well the vehicle has almost 80k miles on it. I was like AND! Where is that MY PROBLEM?!?
I feel that there are some serious issues with this situation. I hope this doesn't happen to anyone else!
Well i can answer my own questions!!
I had two different professional reputable repair shops take a look at my vehicle to see what needed to be replaces on it. Low and behold both locations informed me that I did NOT need:
However I did need NEW tires because the tires had not been rotated like they were suppose to be even though I had them rotated at every oil change. I said that when I purchase this vehicle that it had a wind/roaring sound coming from the tires. I had received a "WE OWE YOU" voucher from when I purchased the vehicle about this issue, that was suppose to checked out. I guess it wasn't. Also, after I purchased new tires, I noticed the tire noise was gone!!
Wow who would've known that the sound would've gone away if the tires were replaced. It appears that the tires that were on the vehicle were never replaced prior to me purchasing it. So, for a vehicle that I put 20,000 miles on I had to replace the tires for just over $700. Don't you think that is something that should've been taken care of before I purchased it!! I think so!
I will not be returning to PAUL CLARK FORD for Service or to purchase a vehicle due to:
POOR SERVICE WORK
Trying to sell me something that is not needed
Poor Vehicle Inspection