Paul Masse Buick GMC South

Excellent Customer Service!! Our family has purchased all of our vehicles with Tom Frat. Tom is reliable, respectful and he will do anything in his power to be sure that satisfac Our family has purchased all of our vehicles with Tom Frat. Tom is reliable, respectful and he will do anything in his power to be sure that satisfaction happens! We appreciate his friendly demeanor and his expertise each time we walk into the Paul Masse dealership! More

Excellent and professional, they way they always are Have now purchased my last 6 cars/trucks from Tom Frat and can't see myself or friends buying from anyone else, he goes above and beyond the extra mil Have now purchased my last 6 cars/trucks from Tom Frat and can't see myself or friends buying from anyone else, he goes above and beyond the extra mile More

No better car salesman then Tom Frat Have now purchased my last 4 cars from Tom Frat and can't see myself buying from anyone else, goes above and beyond the extra mile Have now purchased my last 4 cars from Tom Frat and can't see myself buying from anyone else, goes above and beyond the extra mile More

Fantastic Salesperson & dealership I'm a new car fanatic, have dealt with numerous salespeople, I've purchased over 25 new cars in my lifetime. Salesperson Tom Fratantuano was THE best I'm a new car fanatic, have dealt with numerous salespeople, I've purchased over 25 new cars in my lifetime. Salesperson Tom Fratantuano was THE best I've ever dealt with. He was knowledgeable, personable, helpful, etc. He made my wife & I feel comfortable, purchasing a new Encore for my wife. No pressure, even hand delivered the registration to my home, going out of his way to make it easy for the customer. The sales purchase was flawless, including the finance experience. I can see that this Paul Masse dealership is VERY organized. More

Perfect salesperson! The salesperson Tom was terrific with the handling of my leasing a new Encore from the time I called asking information about the auto to the signing The salesperson Tom was terrific with the handling of my leasing a new Encore from the time I called asking information about the auto to the signing of the paperwork! I would definitely recommend the dealership and especially the salesperson Tom Fratantuono in a heart beat! Thank you Tom for your hard work making the numbers work for me and for making this a smooth transition. Also, thank you for taking the time to go through EVERYTHING in my vehicle the day I picked up my shinny new Encore! More

Finally a good experience at a dealership! Tom Fratantuono was the sales rep I was routed to when calling in about a specific vehicle I was looking at online. First and foremost he listened to Tom Fratantuono was the sales rep I was routed to when calling in about a specific vehicle I was looking at online. First and foremost he listened to me and did not try to "blow smoke" or "sell" me in anyway. This was a far departure from the 3 previous dealerships I had just called about similar vehicles that left me far from interested in doing business with them. As a result, I scheduled time to come in the following morning to have him show me the vehicle and have the team assess the value of my trade. I have been in sales for almost 20 years in the IT industry and am a strong believer that what makes people successful in sales no matter what the industry is the ability to build strong relationships founded on trust. This can only happen if you are honest, have integrity, and are willing to listen to your customer and not drive your own agenda. Tom is a true professional that exudes these qualities and will undoubtedly continue to have success. He further impressed me by delivering paper work to my house later that evening likely adding over an additional hour to his commute home. He is clearly and individual who will go above and beyond for his customers and Paul Masse is fortunate to have this caliber of an employee. More

purchase a new vehicle This was one of my best experience in purchasing a new vehicle. I feel Tom went out of his way to make sure that we were happy with our purchase. He w This was one of my best experience in purchasing a new vehicle. I feel Tom went out of his way to make sure that we were happy with our purchase. He was a great person to deal with and Paul Masse dealerships and all the people were great.Can't say enough good things about Tom and the whole dealership. More

Nightmare. I bought my truck here 3 months ago. Its been the service dept. 4 times for vibration/shaking issue. Met with the Service Manager and GM rep. today. T I bought my truck here 3 months ago. Its been the service dept. 4 times for vibration/shaking issue. Met with the Service Manager and GM rep. today. Took them for rides and they both acknowledge the vibration problem but say thats what a truck suppose to drive like. My 2014 Ford F-150 did not do this. If you want your car's steering wheel to vibrate at various speeds... then buy your car at Paul Masse. GM has a huge issue with their trucks and its illustrated on AutoGuide.com, please read it before you buy. I just wanted my hard earned money back. Its a shame that Paul Masse will not stand behind his products when he says "You will be satisfied". I am not satisfied! More

You will not find a better place to buy a car!! This was the best, most pleasant, seemingly easy and honest car purchase we have ever had!! From the minute we met Tom until we received our new keys This was the best, most pleasant, seemingly easy and honest car purchase we have ever had!! From the minute we met Tom until we received our new keys from him, all of our expectations were exceeded! Go see Tom and get the car that you want!! More

My experience with this dealership was very professional. Tom Fratantuono was my saleman who went out of his way to get me the car that I was looking for..I having always own a chevy & always bought my cars Tom Fratantuono was my saleman who went out of his way to get me the car that I was looking for..I having always own a chevy & always bought my cars from Paul Masse . Their service department in East Providence is excellent & Sam is the best. More