Paul Masse Buick GMC South

Found my car! I knew what I wanted, a Verano turbo. None were available in RI or near by MA or CT. John Vacca tracked one done in a day and in the color I wanted. I knew what I wanted, a Verano turbo. None were available in RI or near by MA or CT. John Vacca tracked one done in a day and in the color I wanted. In less than a week I had the car of my choice, John was great on trade in price and finding me all sorts of rebates. Great experience. More

Too good to be true. Very disappointing. Had my Sierra 3 months and I regret buying it. My truck has VIBRATION and SHAKING issues that have not been fixed, even after 4 se Very disappointing. Had my Sierra 3 months and I regret buying it. My truck has VIBRATION and SHAKING issues that have not been fixed, even after 4 service visits. Bob Masse has ignored my calls and refused to refund my money. I am not satisfied. It is noted in internet forums that GM has these issues with Sierra/Silverado and other vehicles that have not been addressed. Google it. More

Great Tom was very patient and helpful. He was kind enough to show me everything about the vehicle I wanted. This was a great experience. I would defintely Tom was very patient and helpful. He was kind enough to show me everything about the vehicle I wanted. This was a great experience. I would defintely come back again. More

Excellent sales rep, no pressure, honest. We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep retur We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep returning to Tom (even after the dealership moved further away from us) for our cars because he is great to work with and makes the whole process of purchasing a new automobile pleasant and without hassle. More

new encore ! Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves the encore...masse service departments are second to none....tom frat was our salesman...extremely knowledgeable, no nonsense and got the deal done quickly and followed up with registry issue as promised..that is why he has been there for over 20 years!! More

great customer service The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and friends More

New Lease This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his service. We have only had our Buick for a few weeks but I am totally satisfied and especially with the sincere contact of Tom. He is easy to work with and very knowledgeable. So far great choice!! More

Thank You for a Great Experience! Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. We would recommend Tom to anyone - he worked with us to give us the best deal for our trade in and new car! His communication was top notch and he kept to his word! Overall, a great experience! More

My Visit Sept 1, 2015 I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and vacuuming the car. Each 10 minute delay stretched to an hour. Finally one of the reps said (after a 3 hour wait) that they were having trouble with the washing device. They could have skipped the wash and let me leave. The rep also said the tires were about $90 to $100. He wasn't sure. They charged me over $300.I think he should have informed me of the price before installing the tires. I also asked they to recharge my remote ($30). He did not charge me because of a long wait.Thank you. The staff is extremely polite and the lounge is comfortable and well stocked with treats and drinks. I just feel a 4 hour wait was way over board and that they should have been honest about why it was so long of a wait. More

Excellent Experience, Great Customer Service! Bob Masse and Tom Fratantuono gave me the deal I wanted. I have to say that this was my best experience with a car dealership. I've been leasing ove Bob Masse and Tom Fratantuono gave me the deal I wanted. I have to say that this was my best experience with a car dealership. I've been leasing over the last five years and this was by far my best deal and favorite car for the money. Tom even took care of the registrations and came out to my house to put on the new plates. I will be back Paul Masse!!! Thank you! More