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Paul Masse Chevrolet
East Providence, RI
437 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 437 reviews
July 13, 2010
Leased a vehicle and took delivery in July 2004. Got a phone call from the dealership in August, telling me they wanted another $300 because my trade in sold for less than expected........UNBELIEVABLE! DO phone call from the dealership in August, telling me they wanted another $300 because my trade in sold for less than expected........UNBELIEVABLE! DO NOT BUY A CAR FROM THESE PEOPLE....EVER! Went to Al Cerrone's for service and to turn the car back.....THEY WERE WONDERFUL! I would not hesitate to buy a car from Cerrone's at all!! Obviously, Paul Masse learned nothing from his mentor, Paul Bailey. More
by Marko59
Employees Worked With
CREDIT MANAGER
Helpful January 28, 2010
Terrible experience from the whole sales process. Pushy, arrogant Manager! Process was excruciatingly long and very unprofessional. Also service area Sam was rude and looked like he could care less what t arrogant Manager! Process was excruciatingly long and very unprofessional. Also service area Sam was rude and looked like he could care less what the customer wanted. STAY AWAY and buy from another dealer More
by lester 41
Employees Worked With
Scott Wellington
March 29, 2009
VERY VERY PUSHY MANAGMENT COCKY! & I walked in to se a certain car showed me everything BUT .. VERY PUSHY AND COCKY HORRIBLE EXPERIENCE then would always contact me via phone even when i told them i have certain car showed me everything BUT .. VERY PUSHY AND COCKY HORRIBLE EXPERIENCE then would always contact me via phone even when i told them i have baught a car from another dealer also cursed at me over the phone. terrible More
by sparklesx3x
November 14, 2008
My mother bought her car here in 2004, and nothing has changed. Pushy, dishonest salesmen, untruthful, cocky management and phone calls up the wahzoo once you've left. Anything they can do to try and make changed. Pushy, dishonest salesmen, untruthful, cocky management and phone calls up the wahzoo once you've left. Anything they can do to try and make a sale. The only bright spot in this place is the service department. More
by pibbsman
Employees Worked With
Shane
March 07, 2007
Purchased vehicle through internet ad. When purchasing through internet from another state, you must rely on the word of the salesman. Some very important information about the vehicle was not disclosed. through internet from another state, you must rely on the word of the salesman. Some very important information about the vehicle was not disclosed. I attempted to deal with the dealership for options to include writing a very professional letter to the owner. Once I took delivery of car, they wanted nothing to do with me. I've purchased other vehicles via internet. This was, by far, the worst experience I've ever had. Buyer beware. More
by MrLitz
Employees Worked With
Paul Dragich, Paul Dragich
