Paul Miller BMW

⚠️ WARNING: Kenneth Walters – “Get the F@$k out of my office.” (Read on for the full story.) When I think of the lowest level of customer service I’ve ever experienced, one name immediately comes to m office.” (Read on for the full story.) When I think of the lowest level of customer service I’ve ever experienced, one name immediately comes to mind: Kenneth Walters. I don’t usually write reviews, but when I do, it’s because someone has either gone above and beyond — or, as in this case, because I’ve been blatantly lied to and taken advantage of. Against my better judgment, I recently purchased a BMW i4. Incredible car — no complaints there. Unfortunately, this review isn’t about the car itself. It’s about the service department and one individual in particular. I understand that salespeople often stretch the truth to make a deal, but what I experienced went far beyond that. Here’s what happened: I was planning to sell my 2017 BMW 330i GT xDrive, which had an issue where the radio kept resetting every five minutes. I suspected it was a hardware problem, but I brought the car in so they could run diagnostics. They said they’d determine whether the head unit needed replacement or if it simply needed a software update. A bit later, Ken called to tell me it would cost $250 to update the software. I agreed. He mentioned there was only a “50/50 chance” that it would fix the problem, but I figured a proper update was worth trying. That’s when things went downhill. When I arrived to pick up my car, Ken told me the system was “fully updated.” Then, out of nowhere, there was an additional $250 added to my bill — and, unsurprisingly, the issue wasn’t fixed. When I asked where the extra charge came from, he gave me a vague, rehearsed explanation that didn’t make sense. I paid the bill and left, but the whole thing didn’t sit right with me. A few hours later, I checked the system myself and found the firmware version was F020-17-03-509 — which dates back to March 2017, the same date the car was originally purchased. In other words, nothing had been updated. (Yes — a complete scam.) I drove back to BMW to confront him, showed proof that no update had been performed, and requested a full refund. Ken agreed to refund $250 but insisted on keeping a “labor charge.” I told him he had two options: either refund the full amount for doing absolutely nothing, or I’d dispute the charge with American Express and post an honest public review. So, Kenneth, here it is — the honest review I promised. He then presented me with some bogus paperwork showing a fake firmware version that was never installed on my car. As if that wasn’t insulting enough, he tried to sell me a new head unit for $3,000, claiming he’d “apply the remaining balance” toward it. Unbelievable. And then — not even two minutes later — he looked me straight in the eye and said, “Get the F@$k out of my office.” BMW, I genuinely hope you see this and take it seriously. If this is how customers with small issues are treated, I can only imagine how much worse it must be for those with major ones. You’ve lost my trust and my business — and I hope this review makes others think twice before dealing with people like Kenneth Walters. Kindness always prevails. More

“This is my second time doing business with Paul Miller BMW the first time was a purchase with Hector and this time a lease. Both experiences were excellent! A special thank you to Tom, Britney, and Rose BMW the first time was a purchase with Hector and this time a lease. Both experiences were excellent! A special thank you to Tom, Britney, and Rose for making the process smooth, professional, and stress-free. I highly recommend this team.” More

I had an excellent experience with the service department at Paul Miller Bmw. My service advisor Jason was incredibly helpful and professional. He explained the repair needed for my vehicle in detail, prov at Paul Miller Bmw. My service advisor Jason was incredibly helpful and professional. He explained the repair needed for my vehicle in detail, provided a clear estimate, and the work was completed effectively within the promised timeframe. I really appreciated their transparent communication throughout the process. This level of service makes me confident in returning for future maintenance More

My car buying experience was great. Sales Associate Joseph Jacino was very thorough and helpful. He was honest and considerate as I was buying a reliable used car for my son for college Sales Associate Joseph Jacino was very thorough and helpful. He was honest and considerate as I was buying a reliable used car for my son for college. Joseph went above and beyond to make sure the customer experience was the best, he helped fix the rotors for the car as we drove back home and noticed vibration on the highway. Ask for Joseph Jacino if you want the best experience. More

Stay away from this dealership. They are thieves. I'm glad that I walked away from the various deals they tried to push on me. Their salesman are the worst of "used car" sales pe They are thieves. I'm glad that I walked away from the various deals they tried to push on me. Their salesman are the worst of "used car" sales people. More

I had my 2024X5 service to Paul Miller last week and bought new tires and they also detailed the car. I have to say that the service was excellent. Previously, I’ve had a service issue and after reachin bought new tires and they also detailed the car. I have to say that the service was excellent. Previously, I’ve had a service issue and after reaching out to them they did their best to make it right. I will definitely consider them for service again! More

So I go the change the cabin filters in my "CERTIFIED" Pre-Owned (myself) that I purchased at Paul Miller BMW only to find out that their filters were installed in the WRONG DIRECTION!!!! HOW IS THIS CER Pre-Owned (myself) that I purchased at Paul Miller BMW only to find out that their filters were installed in the WRONG DIRECTION!!!! HOW IS THIS CERTIFIED? Went to the internet and watched 5 videos confirming the right direction of air-flow. Way to go Paul Miller and screw your customer!!! More

I purchased a x4 from Paul Miller bmw last march used 3 years old. Within a month it required $5,000 in brake services, one tire has never held air and the $5,000 warranty they sold me is worthless accordi years old. Within a month it required $5,000 in brake services, one tire has never held air and the $5,000 warranty they sold me is worthless according to bmw customer service. I was duped into believing it was a bmw warranty and not a Paul Miller bmw warranty (I live 5 hours away). When I purchased the vehicle I was told that I had approximately 30,000 miles before brake services would be required. Classless dealership. Classless salespeople. More

Recently purchase a preowned and new vehicle from Paul Miller BMW of Wayne. Had a horrible experience from the start to finish at Paul Miller BMW of Wayne, NJ. The preowned vehicle I purchased was sever Miller BMW of Wayne. Had a horrible experience from the start to finish at Paul Miller BMW of Wayne, NJ. The preowned vehicle I purchased was severly damaged. Had a lot of damage that they covered up. Ultimately found out the motor mounts were no good on this car. How they can let someone drive a vehicle like that off the lot is beyond belief. I went through an absolute nightmare with this dealership from everyone from the salesperson Jay Shah up to the General Manager Fernando Cerqueira. They don't answer the phone, they don't return calls, and they just flat out lie to you. The only person that had some human decency was a manger by the name of Ryan McGowan. Service department is also horrible. They are rude and they lie also. I would not recommend this dealership to anyone. STAY AWAY from this place. More