Paul Miller BMW

Excellent Service and Follow-up! Everyone was friendly and helpful! Dealership is very clean and organized. Dealt with Ken and Rich when I brought my car in for service. Highly recomm Everyone was friendly and helpful! Dealership is very clean and organized. Dealt with Ken and Rich when I brought my car in for service. Highly recommend! More

Ruined an otherwise great ownership experience I leased my X5 from Paul Miller in 2015 and was happy with the experience. I am at the end of my lease and have contacted them multiple times to provi I leased my X5 from Paul Miller in 2015 and was happy with the experience. I am at the end of my lease and have contacted them multiple times to provide me with a copy of a wear and damage warranty I purchased and they refuse to provide me with the document. I am nevertheless inundated with emails, phone calls and mailers from them soliciting me to lease another vehicle despite unsubscribing from their notifications and advising Marcelo in finance (who promised to mail me the document I requested last month...still waiting) that I will be purchasing my next vehicle out of state. Robert Mann in sales has proven to be the typical car salesman who doesn't care what the customer is entitled to unless they are making their money. My ownership experience was wonderful as was my initial sales experience but I would rather Uber than deal with the current sales team at Paul Miller BMW and their mercenary approach to customer service. More

flawless, as always Rich Rulli is my service advisor and he is great. I need knowledge, competence, advice, clarifications. I get all of that. I also like the aesth Rich Rulli is my service advisor and he is great. I need knowledge, competence, advice, clarifications. I get all of that. I also like the aesthetic of the entire premises, they are a little Munich headquarter. More

Truly wonderful buying experience My son-in-law found his dream car, a pre-owned Audi S4, online at Paul Miller bmw. I called on his behalf, and spoke to Chris Wever. Chris was the con My son-in-law found his dream car, a pre-owned Audi S4, online at Paul Miller bmw. I called on his behalf, and spoke to Chris Wever. Chris was the consummate professional, taking time to actually make sure the car was physically present and available for sale. He also added a commentary about the vehicle, and did alert us that there were other people expressing interest. He took a deposit over the phone, and, true to his word, the car was there and available when we arrived later that afternoon. Chris was very knowledgeable, and the entire process of obtaining financing was seamless, and completely hassle free. If every car salesman would be like Chris, the whole dread of going to buy a car would be eliminated. I am upset that I can only rate Chris, and Paul Miller bmw 5 stars, because I would give them 11 stars if I could. I would recommend Paul Miller bmw to anyone and everyone, and I would vote Chris salesperson if the year. More

Great service Matt Wood located the vehicle I wanted and I love It. He also arranged delivery by co worker, Chris since he was on vacation. The entire experience wa Matt Wood located the vehicle I wanted and I love It. He also arranged delivery by co worker, Chris since he was on vacation. The entire experience was great. More

Howard Wray review. Well i had the valet service where they came to my location and exchanged my car for a loaner, due to my busy schedule working for the government. Tom Well i had the valet service where they came to my location and exchanged my car for a loaner, due to my busy schedule working for the government. Tom was great and the service i recieved from the other staff was exceptional. More

Making things right Upon notifying the service manager about an issue that was previously not handled to my satisfaction, he immediately reached out to me and made things Upon notifying the service manager about an issue that was previously not handled to my satisfaction, he immediately reached out to me and made things right. He listened to my concerns, apologized and made sure everything was taken care of promptly. It shows that they care about their customers and will do everything they can to keep them. More

very satisfied my first experience with Paul Miller. Very nice service. They got me in, shuttled me back to my office and picked me up when the work was done. Whe my first experience with Paul Miller. Very nice service. They got me in, shuttled me back to my office and picked me up when the work was done. When I picked up my car it was nicely washed, including a nice dressing on the tires. More

Amazing and helpful experience The dealer rep was friendly and informative regarding the services my car needed. The dealership had snacks and drinks available during the wait. Grea The dealer rep was friendly and informative regarding the services my car needed. The dealership had snacks and drinks available during the wait. Great experience. More

I challenge you to find anyone better! From start to finish Paul Miller BMW excels in every aspect of the car buying process. My sales advisor Alan could not have been more accommodating to From start to finish Paul Miller BMW excels in every aspect of the car buying process. My sales advisor Alan could not have been more accommodating to ensuring that I purchased the vehicle that best fit my needs. Both the service and sales departments worked to ensure that I was completely satisfied. If you are serious about purchasing a BMW, I challenge you to find a dealership that can address your specific needs better than Paul Miller BMW will. More