Paul Miller BMW

Very POOR customer service AFTER purchasing the vehicle. Two things. Firstly, the amount of time it took to purchase the car. The salesman (Carl) who i believe is also a type of manager was distracted throu Two things. Firstly, the amount of time it took to purchase the car. The salesman (Carl) who i believe is also a type of manager was distracted throughout the process with meetings and phone calls which increased the time spent at the dealership exponentially. I am there to buy a car and leave, not wait for your 10 o clock meeting to be done, phone call with wifey etc. So i believe a 2hr transaction wound up being a 5/6 hr transaction. Completely unnecessary. Second issue was with the license plates. I was getting out of state plates and know that it may take a bit longer than usual. No problem, I have a 30 day temp plate. So after about 2 weeks i call to inquire and i am told by the secratary, "dont worry we will call you when they come in". Ok fine. Fast forward 5 days before plates expire. I call again , same thing , we`ll call you etc. 2 days before expiring. I call and explain, hey i dont want to bother but whats going on with plates. This is on a saturday. So I am told title person is not here to day , and they guy who sold me the car is not there but someone one will definitely call you today! I was also told that if i get a ticket they will pay it. Monday comes and still no call , no plates. I call as its the expiration day. I tell the secratary no one has contacted me as promised and that i want to speak to manager or title and registration person about this. Basically, if they dont have the plates at least give me another 30 day temp plate. Let me know what i can do. Instead of allowing me to speak to someone in charge, I am told that "they don`t really take transfers"...What??? This is on May 12. Expiration day. This is what im being told, oh xxxx naww. I got in my car and drove back to the dealership and asked to speak to someone, now in person things were different. The secretary AVA was helpful went "upstairs" and spoke to someone and came downstairs with my plate and registration which was dated May 11th. My question is if it was there May 11th why no phone call??? on the 11th and Why did I have to come in person to make something happen if the plate was there all day? THIS IS UNACCEPTABLE. Just because someone purchased the car doesnt mean the service ends. This is exactly how to go out of business. More

Absolute worst customer service I’ve ever received. Damaged two of my wheels and I was accused of damaging one before bringing it in. Was able to prove zero damage from pre inspection video. Barely Damaged two of my wheels and I was accused of damaging one before bringing it in. Was able to prove zero damage from pre inspection video. Barely responded to me never answered my calls or called me back after leaving voicemails. Only responded via text. Truly felt worthless at this dealer I would tell everyone to go elsewhere for their next BMW. More

**BUYER BEWARE** Bought a BMW expecting a luxury vehicle with original parts, only to later discover it had a non-OEM windshield that was never disclosed. This led to sensor malfunctions, which I had to pay with original parts, only to later discover it had a non-OEM windshield that was never disclosed. This led to sensor malfunctions, which I had to pay to fix—only to learn it was directly related to the improper windshield installation. This raises serious safety concerns, especially since the car is driven by a new driver. When I contacted the dealership, they were dismissive, rude, and refused to take any responsibility. Communication was just as bad—calls go unanswered and no one follows up. Particularly David Abbe, Alfredo Lisciotto and service department. This dealership, Paul Miller of Wayne is not trustworthy and honest. Please stay away!! I wish I read the reviews before I purchase my BMW. WOW so many unhappy customer's that were scammed as well. More

I dropped off my car Friday morning at 9:15am. I called today, Saturday at 12:50pm. My car has not been serviced or have I received a call with an update. When you attempt to call in to speak to I called today, Saturday at 12:50pm. My car has not been serviced or have I received a call with an update. When you attempt to call in to speak to the service dept, the phone will go unanswered and calls not returned. When I had my car serviced in BMW South Miami, they were much more organized. I offered to pick up my car on Friday afternoon and dropped off again Monday morning since it would not be worked on till then. The Service Advisor said that would restart the appt process. Basically it takes this center on average 3 days to check your car before a quote can be provided. More

⚠️ WARNING: Kenneth Walters – “Get the F@$k out of my office.” (Read on for the full story.) When I think of the lowest level of customer service I’ve ever experienced, one name immediately comes to m office.” (Read on for the full story.) When I think of the lowest level of customer service I’ve ever experienced, one name immediately comes to mind: Kenneth Walters. I don’t usually write reviews, but when I do, it’s because someone has either gone above and beyond — or, as in this case, because I’ve been blatantly lied to and taken advantage of. Against my better judgment, I recently purchased a BMW i4. Incredible car — no complaints there. Unfortunately, this review isn’t about the car itself. It’s about the service department and one individual in particular. I understand that salespeople often stretch the truth to make a deal, but what I experienced went far beyond that. Here’s what happened: I was planning to sell my 2017 BMW 330i GT xDrive, which had an issue where the radio kept resetting every five minutes. I suspected it was a hardware problem, but I brought the car in so they could run diagnostics. They said they’d determine whether the head unit needed replacement or if it simply needed a software update. A bit later, Ken called to tell me it would cost $250 to update the software. I agreed. He mentioned there was only a “50/50 chance” that it would fix the problem, but I figured a proper update was worth trying. That’s when things went downhill. When I arrived to pick up my car, Ken told me the system was “fully updated.” Then, out of nowhere, there was an additional $250 added to my bill — and, unsurprisingly, the issue wasn’t fixed. When I asked where the extra charge came from, he gave me a vague, rehearsed explanation that didn’t make sense. I paid the bill and left, but the whole thing didn’t sit right with me. A few hours later, I checked the system myself and found the firmware version was F020-17-03-509 — which dates back to March 2017, the same date the car was originally purchased. In other words, nothing had been updated. (Yes — a complete scam.) I drove back to BMW to confront him, showed proof that no update had been performed, and requested a full refund. Ken agreed to refund $250 but insisted on keeping a “labor charge.” I told him he had two options: either refund the full amount for doing absolutely nothing, or I’d dispute the charge with American Express and post an honest public review. So, Kenneth, here it is — the honest review I promised. He then presented me with some bogus paperwork showing a fake firmware version that was never installed on my car. As if that wasn’t insulting enough, he tried to sell me a new head unit for $3,000, claiming he’d “apply the remaining balance” toward it. Unbelievable. And then — not even two minutes later — he looked me straight in the eye and said, “Get the F@$k out of my office.” BMW, I genuinely hope you see this and take it seriously. If this is how customers with small issues are treated, I can only imagine how much worse it must be for those with major ones. You’ve lost my trust and my business — and I hope this review makes others think twice before dealing with people like Kenneth Walters. Kindness always prevails. More

“This is my second time doing business with Paul Miller BMW the first time was a purchase with Hector and this time a lease. Both experiences were excellent! A special thank you to Tom, Britney, and Rose BMW the first time was a purchase with Hector and this time a lease. Both experiences were excellent! A special thank you to Tom, Britney, and Rose for making the process smooth, professional, and stress-free. I highly recommend this team.” More

I had an excellent experience with the service department at Paul Miller Bmw. My service advisor Jason was incredibly helpful and professional. He explained the repair needed for my vehicle in detail, prov at Paul Miller Bmw. My service advisor Jason was incredibly helpful and professional. He explained the repair needed for my vehicle in detail, provided a clear estimate, and the work was completed effectively within the promised timeframe. I really appreciated their transparent communication throughout the process. This level of service makes me confident in returning for future maintenance More

My car buying experience was great. Sales Associate Joseph Jacino was very thorough and helpful. He was honest and considerate as I was buying a reliable used car for my son for college Sales Associate Joseph Jacino was very thorough and helpful. He was honest and considerate as I was buying a reliable used car for my son for college. Joseph went above and beyond to make sure the customer experience was the best, he helped fix the rotors for the car as we drove back home and noticed vibration on the highway. Ask for Joseph Jacino if you want the best experience. More

Stay away from this dealership. They are thieves. I'm glad that I walked away from the various deals they tried to push on me. Their salesman are the worst of "used car" sales pe They are thieves. I'm glad that I walked away from the various deals they tried to push on me. Their salesman are the worst of "used car" sales people. More