Paul Miller BMW

Bad customer experience My experience with Robert Mann was not a good one. At first he was accommodating and regularly kept in touch for incoming CPOs that met my criteria. H My experience with Robert Mann was not a good one. At first he was accommodating and regularly kept in touch for incoming CPOs that met my criteria. He put me in a 550 listed at $42888. The week subsequent to me test driving I contacted him regularly to negotiate for the vehicle at 41000. His responses were spotty, non-committal to my requests/questions, and I felt as though that he wasn’t trying to sell me the car. He finally told me that someone had already purchased the vehicle. It was obvious at the point of me test driving someone was already lined-up to purchase the vehicle. Instead of being honest with me at first and saying someone is close to purchasing this vehicle, and if you want it you need to pay 42888, he dragged me through days of nonsense. Overall very bad customer experience and I will ensure my friends/family/coworkers are aware of my experience before deciding to go to Paul Miller. More

Excellent Service and customer care I recently had an excellent experience with Paul Miller BMW, and specifically with service advisor Robert Smith. I own a 2011 BMW 535xi with over 90 I recently had an excellent experience with Paul Miller BMW, and specifically with service advisor Robert Smith. I own a 2011 BMW 535xi with over 90,000 miles. I had never been to Paul Miller before for service and came in seeking to have the brakes (rotors and pads) replaced under the extended warrantee, since they had never been done. Unfortunately, corporate BMW would not approve the brakes, taking the position first that they were not covered by the extended warrantee, which was incorrect, and then claiming that the pads and rotors didn’t need replacement despite the passage of 90,000 miles, squeaking and now warping. My experience with corporate BMW was totally negative and caused me to have very strong feeling of never purchasing a BMW again. Thankfully, my experience with corporate was in no way mirrored by my experience with Paul Miller BMW. The Dealership took it upon themselves to replace both the front and rear rotors and pads at no charge to me, providing this merely as a goodwill gesture to a customer. I was truly impressed that the Dealership would take the position that BMW should have, and absorb the cost of these items. Clearly, they understand what it means to develop and maintain a client base and thy have earned my respect and continued business by their professionalism. TERENCE M. SCOTT More

Friendly ,fast and professional service. Getting a new car is always exciting. Getting a new BMW even more so. The buying experience is usually a pain. Not at Paul miller. Thanks to Cathy an Getting a new car is always exciting. Getting a new BMW even more so. The buying experience is usually a pain. Not at Paul miller. Thanks to Cathy and the rest of the team. More

Purchased a BMW x6 Jimmy Jones. Straight up sales guy. No bs. I will recommend this guy anytime. You will come out of the dealership very happy!!! I was tedious and he w Jimmy Jones. Straight up sales guy. No bs. I will recommend this guy anytime. You will come out of the dealership very happy!!! I was tedious and he was prompt and Frank. More

Exceptional Service! Cathy Kundert, Sales Representative at Paul Miller, provided exceptional service in my search for the right car! Cathy's knowledge of the BMW produc Cathy Kundert, Sales Representative at Paul Miller, provided exceptional service in my search for the right car! Cathy's knowledge of the BMW product is excellent as well as her white glove service. She and Tom Bonarrigo, Manager of the Wayne Paul Miller BMW Office, worked well as a team with no stone unturned to get me in a car that met my needs and wallet! I love my X3. More

Made car buying painless Everyone at PM is courteous, patient, & knowledgeable. Especially my salesperson , Lev Hylton. I had my first BMW for over 15 years & over 111,000 mil Everyone at PM is courteous, patient, & knowledgeable. Especially my salesperson , Lev Hylton. I had my first BMW for over 15 years & over 111,000 miles. And I look forward to a the same experience with my new convertible . More

Awesome Experience The individuals at PM BMW are extremely helpful, courteous, and knowledgeable, especially Tony Herrera, who I purchased my second BMW from. The entire The individuals at PM BMW are extremely helpful, courteous, and knowledgeable, especially Tony Herrera, who I purchased my second BMW from. The entire process could not have gone any smoother. Tony was able to answer any questions that I had, and made sure that I was more than satisfied with my new BMW. I highly recommend this dealership to anyone interested in purchasing or leasing a new or pre-owned BMW. You will not be disappointed! More

Superb Service This is my 4 car at PM BMW. As always it is a pleasure to talk to any salesperson and go through the purchase process. This is my 4 car at PM BMW. As always it is a pleasure to talk to any salesperson and go through the purchase process. More

Straight forward When making my purchase of my vehicle i ask them to be straight forward with going over the paperwork n my options it was a success i got what i wante When making my purchase of my vehicle i ask them to be straight forward with going over the paperwork n my options it was a success i got what i wanted the rest is history . More

Professional and Courteous I have been to this dealership for service three times. They have always kept me informed and taken care of my needs. In the past when repairs or a n I have been to this dealership for service three times. They have always kept me informed and taken care of my needs. In the past when repairs or a new installation was going to take a length of time I was given a loaner car. This time Ken Walters was my service advisor. He told me about how long it was going to take and it was ready as promised. Their service is what all dealerships should emulate. H. T. More