Paul Miller BMW

They are professional friendly knowledgeable as well as great service providers I enjoy my time waiting and pleased at there service the give great service providers I enjoy my time waiting and pleased at there service the give More

I arrived at Paul Miller BMW in Wayne, NJ as a refugee from BMW Ramsey, NJ. They used to be outstanding when they were called Prestige BMW, before they were gobbled-up by Lithia motors. Lithia is a giant from BMW Ramsey, NJ. They used to be outstanding when they were called Prestige BMW, before they were gobbled-up by Lithia motors. Lithia is a giant corporation (3rd automotive in the US) which increasingly seems (my experience, at least) to specialize in bad customer service, dissatisfied buyers and bitter car-servicing users. I left them last year after some 20 years and 5 or 6 cars purchased. Customer reviews for BMW Ramsey seem to agree with me, just compare the recent ones to what they were only 5 or 10 years ago. Wayne NJ is only some 20 miles from Ramsey, and well worth the detour: After my first visit to Paul Miller BMW today (for service), I am extremely satisfied. Paul Miller BMW is a human-size dealership which still provides, it seems, the kind of service BMW owners received until a recent past. I was attended by Jose Jimenez after making an appointment for slightly overdue oil change, brake-pads change and general revision after a year. I had mentioned that I wanted to wait instead of coming back but I was told that there had been a recall on my car (for which BMW Ramsey never informed me) and that fixing the problem might take a few hours more than I originally planned. Since I was there I told them to go ahead, expecting to spend a big part of the day working from their lounge. Still, the car was returned to me after a little over 2 hours, everything completed. The premises, clients lounge and customer buffet are well appointed and stocked, a tad less ostentatious than in Ramsey but one gets about the same offerings and they shame a lot of airline lounges. The seating is comfortable, the wifi works, there are recharging outlets and one does not feel cramped. Even though I arrived early in the morning, clients were already being called to get their car back. I found the service to be quick and efficient. One thing I really appreciated was being quoted in advance a dollar value for what needed to be done and I found it quite reasonable. (Admittedly, there wasn't a lot to do). Also, I was not pressured into buying unexpected components or items as had become the rule during my last years in Ramsey. No more "You should change this or add that" without being really told whether it was necessary or even useful. BMW Ramsey's motto may not be "Squeeze them a max" (or it may, actually), but it often felt that way. Thinking of my next purchase (my... 10th or 11th BMW, I am OLD) which won't be immediate but one wants to keep informed about the range and the price of cars, I went to see a sales lady who had been recommended to me, Brittney Szucs, and she could not have been more pleasant or helpful. She reminded me a lot of Lori Asserson, the former star sales person at the old "Prestige BMW" who could always be counted-on to help her clients, give good advice and make sure that they got their money's worth. Lori was in charge, loved and acclaimed by buyers who had become regulars and friends. She was far too good for Lithia (again, that motto which may or may not be "squeeze them a max") and she is not there anymore. I do wish Brittney to follow-up in Lori's steps. She seems to have the potential. To sum it up, I found it a well inspired change. There still seem to be good people selling and servicing BMWs. You just have to choose carefully. More

Robert was very accommodating and professional . He was able to have my car ready earlier than expected. I am very pleased with Robert and I want him to know how thankful I am He was able to have my car ready earlier than expected. I am very pleased with Robert and I want him to know how thankful I am More

I searched the BMW website nationwide for a used cad. Paul Miller BMW had the best prices. I inquired online about a 2019 BMW 330i xDrive and made contact with Rose. She was very helping going over all t Paul Miller BMW had the best prices. I inquired online about a 2019 BMW 330i xDrive and made contact with Rose. She was very helping going over all the details of car. Ali was my sales advisor. He was friendly, personable, and knowledgeable. I live in Virginia (4 hours away) and couldn’t get up there until the weekend. Ali was able to work with me, hold the vehicle and coordinate my upgrades. Ali was always available and willing to answer my questions and concerns. He even assisted me when he was off (that’s dedication). I drove a rental car to NJ from VA. Ali greeted me upon my arrival and was just as awesome in person. Ali linked me up with finance manager Ray who was able to get me a great interest rate with great payments including adding a extended warranty and maintenance plan. Ray was a ray of sunshine and very good at his job. Prior to leaving they even had one of the employees drive my rental car to enterprise and drop it off for me. Everyone here is awesome and I highly recommend Paul Miller BMW. More

Diana Martinez is by far the best service advisor I have ever worked with. She is very attentive for your needs and goes above and beyond for her customers. I would recommend her and Paul Miller BMW to an ever worked with. She is very attentive for your needs and goes above and beyond for her customers. I would recommend her and Paul Miller BMW to anyone looking for service or getting into a new/used BMW. More

PHENOMENAL! ! ! Every time I go to this dealer I am always pleasantly surprised that they out do themselves from the last time I was there. Even when I am runni ! ! Every time I go to this dealer I am always pleasantly surprised that they out do themselves from the last time I was there. Even when I am running late coming across the bridge they still make sure I am taken care of like it is nothing. I thank the ENTIRE team for the great service I ALWAYS get. Jose Jimenez is my go to guy even when he is not there because his follow-up calls make the difference for me. As his attention to detail never fails. David in the Loaner Dept along with the service guys always make sure the transition to the loaner is good. So much so that they remember to switch my ezpass when I forget. This dealership puts its customers first with service and price and care. Thank you for all that you all do for us, Especially as we continue to deal with Covid. Stay healthy. 🙏🙏🙏Continued Blessings to all. God bless. More

Diana was outstanding courteous and professional She got me in without waiting I was able to answer all of my questions and made me feel very comfortable that the work would be done at a very high level me in without waiting I was able to answer all of my questions and made me feel very comfortable that the work would be done at a very high level More

Very informative and helpful and very easy access from my home.Will be back soon for service. home.Will be back soon for service. More

Matthew Wood of Paul Miller BMW is great at communicating in a prompt and professional manner. He even reached out to me on his off day to provide status updates in my purchase request. If you’re shopping fo in a prompt and professional manner. He even reached out to me on his off day to provide status updates in my purchase request. If you’re shopping for a BMW and near Wayne, NJ, look up Matt. He’ll take good care of you. More

I had the pleasure of working with Matt Wood. Matt made sure I got the right numbers for my trade. He also came in on his day off to make delivery of the car I was purchasing. He could have ea Matt made sure I got the right numbers for my trade. He also came in on his day off to make delivery of the car I was purchasing. He could have easily had someone else do it, but that is the length that he goes to take care of his customers. After meeting with Matt, I spoke with Matt Capomaggi, who showed me all of the features the car comes with. As an owner of BMWs for over 20 years, Matt showed me things the BMW could do that I had no idea were possible. Thank you to both Matts for making this buying experience a positive one. More