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Paul Miller BMW

Wayne, NJ

2.5
614 Reviews

1515 State Route 23 South

Wayne, NJ

07470

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614 Reviews of Paul Miller BMW

November 04, 2022

Paul Miller BMW Service Center provided the best in class services! When I took back my car for service, Aleyda was helping me to ensure everything would be taking care of. She was excellent in communicati More

by willconnect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aledya Liriano
Nov 07, 2022 -

Paul Miller BMW responded

Hi William - We are happy to read your feedback! Thank you for choosing Paul Miller BMW and for sharing your kind words. Drive safely until we see you again!

November 04, 2022

Paul Miller BMW gave me the best in class services! Starting with a warmth welcome from the front desk to meeting my Client Advisor, Carl Hackney. Carl was able to take care of everything including t More

by willconnect
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Hackney, Ray Oliveira, Alan Lee
Nov 07, 2022 -

Paul Miller BMW responded

Thank you for taking the time to write this thoughtful review, William! At Paul Miller BMW, we strive to provide all of our customers with attentive and helpful service throughout the whole process. Carl, Ray, Alan, and the whole team will appreciate this review. We are grateful to have you as a client and look forward to working with you again down the road! Enjoy the X5!

November 02, 2022

Paul Miller Bmw is the best 👍👍. Would not consider another dealer. Great service and parts department More

by Lunkerken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Nov 02, 2022 -

Paul Miller BMW responded

We appreciate your fantastic review. Thanks for choosing Paul Miller BMW!

September 16, 2022

I would recommend this dealer ANYTIME. I have been going for service for my 7yr old car and it is in great shape, thanks to Paul Miller BMW. Thank you to great team in Service & Loaner de More

by TrinityAlexisConsulting, Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez, Diana, David, Chris, Billy, & Alex
Sep 19, 2022 -

Paul Miller BMW responded

Thank you for the review! We're happy that our service team worked hard to assist you! We appreciate your business and trust in us to get the job done right. We look forward to helping you with your future purchase. --Paul Miller BMW team

August 21, 2022

Went for a service, nothing great, nothing horrible. The elderly lady working the check out counter needs to work on her manners and customer service skills. The complimentary car wash was nice, but unf More

by Wheeledb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown elderly lady.
Aug 22, 2022 -

Paul Miller BMW responded

Thank you for sharing. We want a top-notch experience for our customers, and to hear that we delivered anything other than a perfect visit means we have an opportunity to improve. I'm sorry our customer service left something to be desired and that there was oil residue left on your vehicle. We will discuss your comments with the team to improve and if there's anything else we can do for you let us know. Thank you, Fernando Cerqueira - General Manager - 973-696-6060

August 14, 2022

I purchased a new X4M from the dealership and had a pleasant no-nonsense experience in getting the car. Leo Santos and Ray Oliveira provided excellent service and will return to purchase my future car More

by Paul Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Santos and Ray Oliveira
Aug 15, 2022 -

Paul Miller BMW responded

Paul, thank you for the great review! We are thrilled to hear that you had a successful experience working with Leo, Ray, and the Paul Miller BMW team. Drive safely in your new BMW X4 M, and enjoy it! We hope to see you back again down the road!

August 10, 2022

Dealership is all you would want in your experiences. Of course, the advisors go beyond to satisfy. First experience with Juanita and very satisfied More

by Ramato24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita
Aug 10, 2022 -

Paul Miller BMW responded

Your review is everything we hope to see! We're thrilled Juanita and the rest of the team have delivered outstanding service that's shaped a 5-star experience. Thanks for choosing Paul Miller BMW!

August 04, 2022

Great staff and a wonderful service team at Paul Miller BMW! Highly recommend them for all your needs. More

by tylervan89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana
Aug 04, 2022 -

Paul Miller BMW responded

Nothing better than a five-star review! Thanks for sharing with the Paul Miller BMW team. Until next time!

July 27, 2022

Rude treatment. No return calls to several calls. Payment app does not work. Very frustrating and disappointing experience. More

by Loracd123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Decline to name.
Jul 27, 2022 -

Paul Miller BMW responded

I am very sorry to read this review. We expect attentive service and friendly care from our team and it is disappointing that this hasn't been your experience. I will be unable to locate your contact information from the username provided, so please reach out to me at your earliest convenience so I can address your concerns. Thank you, Fernando Cerqueira - General Manager - 973-696-6060

Jul 28, 2022 -

Loracd123 responded

Mr. Cerqueira, Thank you for reaching out. I appreciate the response. However, I am declining your offer of addressing my concerns. I am afraid it is too late. I have had bad experiences with Paul Miller, Wayne since 2018, when I leased the car I currently have, which I then bought in March 2021. I did not want to deal with my salesman, who had handled the leasing of my previous car as well as the current one. When I called Paul Miller to buy the car without dealing with him, they said they could not help me because I wanted to buy it outright rather than financing it. So, I was on my own. The reason I did not want to deal with the salesman, who I originally liked and contacted for my additional transaction, was because he insulted me and, frankly, hurt my feelings, through a series of “jokes” that he apparently thought were funny but that I made clear I did not find humorous. He seemed to be tone deaf and I wanted to get up and leave the dealership but I had been there for so many hours that I decided to stick it out and get the deal done, even though I was not happy. So, as you can see, I have been patient for years. But, my patience has disappeared and I am done with your dealership. I will go to another BMW facility for servicing. I love my car and your dealership is gorgeous, but I have been disrespected one time too many. I am declining to provide my name because I do not want you to identify those whom I referenced. Thank you for your outreach.

July 22, 2022

DETAIL, DETAIL, DETAIL ANYONE! !! I brought my car in for a oil change & Full Detailing. I was greeted by the professional team of people in the Service Dept. They are always frien More

by TrinityAlexisConsulting, Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez, David (Loaner) & Douglas - Tech
Jul 22, 2022 -

Paul Miller BMW responded

Thank you for the glowing review! Hearing that you had such an outstanding experience working with Douglas, Jose, Carl, and the Paul Miller BMW team made our day. We will be sure to pass on the kind feedback to them. Drive safely, and we are looking forward to seeing you again down the road!

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