Paul Miller BMW

I bought a CPO 2001 330xi auto from Paul Miller towards the end of March. Our salesman seemed disinterested in finding us a car and lethargic. It would take him days to return a phone call and he frankly the end of March. Our salesman seemed disinterested in finding us a car and lethargic. It would take him days to return a phone call and he frankly did not know much about BMW vehicles. When we were closing the deal on the 330xi, I noticed that the bottom of the front bumper was cracked. I confronted him with this issue and he refused to fix it; I then told the manager that if not fixed, I would not buy the car. Naturally, they fixed it. Fortunately, the salesman was fired but two days after we bought the car from him. All seemed well when I took delivery of the car; however, a week later when I was filling up gas, I checked the car's tire pressure. The front right tire was off by 6 psi so I corrected it. Behold an alignment issue! I immediately called Paul Miller and told them about how the car would veer to the left when the steering wheel is held straight. I then brought my car in and took a road test with Glen, the warranty manager. He stated that I did need an alignment and since I just bought the car, they would cover it. After I made an appointment, I again questioned Glen , asking him if I would have to pay anything; he stated no. Two days later I drop off the car and I receive a call later during the day that they would not fix my alignment. Chris, the CPO manager, refused to pick up the tab. In an argument with Glen, he called me a liar and denied ever saying the repair would be free. In the end, the manager agreed to split the tab 50/50. That night I authorized them to do the work. and I was told my car would be the first on the alignment machine, thus first done. I called them the next day at 4:30pm for I had yet to receive a call. Ken said the car was just done and he was doing the paper work. 8 hours for an alignment? I picked my car up that evening, after the techs left, only to find out the alignment was worse! I immediately returned the car to the dealer and they said they will take care of it tomorrow. I have yet to see if they fix the problem. While Ken is a great service advisor and Tom/Chris are nice and fair men, my experience with Glen and the tech who did my alignment has left a bitter taste in my mouth. In my opinion, goto Essex BMW (formerly known as Hoffman BMW) in Bloomfield. They seem to have a more down-to-earth staff who do not carry the arrogant stigma of a select few of Paul Miller's staff. More

Excellent service. Work performed on time and correctly. Never had to return to re-do any work. Appointments easy to get and BMW loaners always available. Personnel are pleasent to deal with and are knowl Never had to return to re-do any work. Appointments easy to get and BMW loaners always available. Personnel are pleasent to deal with and are knowledgeable, and service manager is accessable. More