Paul Miller BMW

Don't bother to use them for service. Dropped my BMW X5 off here for service last evening and they said it only needed an oil change. I thought I'd get a call by mid-morning on Thursday. Hadn't heard any off here for service last evening and they said it only needed an oil change. I thought I'd get a call by mid-morning on Thursday. Hadn't heard anything by 4 pm so I started to text and call them to find out when I could get my car. Crickets! Couldn't get an answer. By 5:30 pm still no answer and I had already spoken with someone from the dealership who said they'd check and put me on hold to only be transferred to their voicemail. My husband finally called and demanded to know what what going on.. They were closing at 7pm and we hadn't heard anything. The customer service rep told us they never did the service. He demanded to speak with a manager who confirmed it. We told them we wanted to come pick up our car to take it somewhere else and he said he didn't know where our keys were. So, we're going to be at least 2 days without a car and no service. They ignore you. This used to be a good dealership before COVID. Now they stink. I didn't bother to try to get a loaner because they make you wait weeks for service if you need one. My daughter was looking for a BMW X3 last summer and we went there to buy it. They wouldn't even wait on us. We wound up going to Morristown and getting it the same day. Big difference. I would have gone there but I decided to go to Wayne because I had a history there with my X6. WILL NEVER GO THERE AGAIN! More

From purchase to pickup all went very well. Leo Santos in sales and Alan the product specialist were attentive to my needs. An extremely satisfying experience. sales and Alan the product specialist were attentive to my needs. An extremely satisfying experience. More

Thank you Service Advisor Jose Jimenez for your professional courtesy and consideration. You demonstrated the excellent BMW experience that is expected from the Paul Miller Dealership by correcting professional courtesy and consideration. You demonstrated the excellent BMW experience that is expected from the Paul Miller Dealership by correcting a previous administrative omission. I commend you for your immediate attention and follow through. More

Thanks Jose J in service for taking such good care of my wife's X5 . We are new customers at Paul Miller BMW but Jose made use feel like we were old friends. I left an other dealership and I am glad I did m wife's X5 . We are new customers at Paul Miller BMW but Jose made use feel like we were old friends. I left an other dealership and I am glad I did my next BMW will be from Paul Miller!!!. Thanks Jose for explaining what the car needs and what was done .Great customer service that is what keeps people coming back .Thanks Peter H More

I drive 1hr and 20mins from the next state just to get to Paul Miller BMW. It is funny things you drive by every day and never really notice until you need it. I called in for service and found that Paul Mil Paul Miller BMW. It is funny things you drive by every day and never really notice until you need it. I called in for service and found that Paul Miller believes in GREAT CUSTOMER SERVICE. From the 1st call to my Fantastic Service Advisor Jose Jimenez to the Great guys in Service , the detailing Dept and the Awesome Mr, Don ( Loaner department) I pray I got his name right. They have all been great, patient, more than helpful, and filled with an abundance of knowledge. Oh and least I forget this is not a regular dealership, let me explain. I love that at Paul Miller BMW I am Always treated with respect and given the best value for my money. Just because I can afford it does not mean I want too. Lol. They never push unnecessary repairs, which is great since the industry has a reputation of doing so. Thank you for always making sure I have a safe car and great service. You Can Not go wrong at Paul Miller BMW. I pray Continued Blessings. D. Valerie More

Great experience- Diana Martinez was very helpful. Everything was explained nicely.A true professional.Top rating. Everything was explained nicely.A true professional.Top rating. More

Extremely good service including providing a loaner etc. as needed. Every step along the way there is always a clean communication. Overall very satisfied as needed. Every step along the way there is always a clean communication. Overall very satisfied More

My first time servicing with Paul Miller - so beyond happy with my experience, Diana is awesome - personable and professional and kept me well informed while my car was at the dealer. Paul Miller will b happy with my experience, Diana is awesome - personable and professional and kept me well informed while my car was at the dealer. Paul Miller will be my home dealer moving forward - thanks Diana! More

Diana was fantastic I had no appointment and she took me right in service my car had it cleaned washed and back to me in under two hours I wish they were more like her right in service my car had it cleaned washed and back to me in under two hours I wish they were more like her More

Other than the fact that I received great news that my car was in perfect condition, which Paul Miller had no influence on, my experience was terrible. I received my car with multiple clearly visible scra car was in perfect condition, which Paul Miller had no influence on, my experience was terrible. I received my car with multiple clearly visible scratches that I know in fact was not there prior to the service. I tried contacting the dealer 30 minutes after I picked up the car and a woman answered who I explained the situation to and she transferred me to whom I have no clue and no one picked up. I then tried to call back the same women using the prompt menu selections which I did before and she didn't answer. Not going to lie I called about 7 times to each department because this is ridiculous. Does anyone know if they're required to do a walk through to take notes of any dents or scratches before servicing the car? Of course I didn't take any pictures before leaving my car in the hands of the dealer because I don't about anyone but I trust that they would handle the car with care, which clearly is not the case anymore and since my car is CPO I don't have a choice but to go back to the dealer for major repairs. I did leave a voicemail so let's hope they at least have the decency to call me back. Quick note - this incident happened today and I haven't given them time to rebuttal but in all reality this shouldn't of happened especially with a luxury brand whom we trust (isn't that why we buy them?). More