Paul Miller Honda of West Caldwell

Everyone was patient, courteous, and service was pretty fast. Customer seating area was clean and social distanced already. I appreciated that so I will definitely go to this location again. fast. Customer seating area was clean and social distanced already. I appreciated that so I will definitely go to this location again. More

First time Lease and Rob Orrok was exceptional. I had alot of questions about the Leasing process and Rob took the time to explain everything to me. He was extremely efficient, professional and courteous alot of questions about the Leasing process and Rob took the time to explain everything to me. He was extremely efficient, professional and courteous. I would highly recommend Rob when purchasing a car from Paul Miller Honda. You will not be disappointed. More

Trade out lease. I went from a HRV to a CRV with no hassle or pressure. Jose was great and very patient with me. Outstanding experience. hassle or pressure. Jose was great and very patient with me. Outstanding experience. More

The service staffer Brayan was good and serviced my car in a timely fashion. They apply my service coupon I mentioned from their website and recommended some other services for my car. in a timely fashion. They apply my service coupon I mentioned from their website and recommended some other services for my car. More

Mr. Jarvis professionalism and knowledge was excellent. Made the process of buying a car easy and painless. I would recommend Mr. Jarvis to friends and family. Made the process of buying a car easy and painless. I would recommend Mr. Jarvis to friends and family. More

The staff was friendly, efficient and professional. The services required were explained and we were also offered a coupon that we took advantage of. A very positive experience. services required were explained and we were also offered a coupon that we took advantage of. A very positive experience. More

CIGARETTE SMOKE COVER UP! BEWARE!! I recently purchased a 2018 Certified Pre-Owned Accord Sport. My dream car! I was smiling from ear to ear driving off the lot. It was a short l I recently purchased a 2018 Certified Pre-Owned Accord Sport. My dream car! I was smiling from ear to ear driving off the lot. It was a short lived happiness. 48 hours later and there is that undeniable smell of stale cigarettes in the vehicle. Obviously the previous owner had smoked in the car and these folks thought they could cover it up! I returned the vehicle the very next day and they said they would fix it. They kept the car for 3 days and when I got it back there was absolutely no difference, it still had that awful smell. I went back again and this time demanded that if the smell could not be removed that I wanted the car replaced. I was promised, in writing, from the sales manager, George, that I would not be left high and dry and if they could not resolve the issue they would replace the vehicle. I have the emails from him CLEARLY stating this. Two weeks later (after trying in vain myself to rid the car of the smell) I called and demanded my situation be rectified. He of course then went back on his agreement (surprise surprise) by telling me that “you bought the vehicle during a recession (!!!) and now the prices of other similar replacement vehicles will be a lot more”. A mind blowing statement. He also tried to say that my 2 week old vehicle had now significantly depreciated in value and offered me an ELX Accord which would cost me 3-4k more if I wanted a replacement. The important thing to know with these guys is that even an agreement in writing means nothing to them. Now I’m left with a vehicle that I don’t even want to sit in, and a dealership who truly screwed me. Heart breaking to be treated this way. I strongly recommend you take your hard earned money elsewhere. More

Service Took my car in for routine maintenance. Service was great. They inspect the car well and explain all their findings and suggestions for any additional Took my car in for routine maintenance. Service was great. They inspect the car well and explain all their findings and suggestions for any additional service. More

Paul Miller Honda is an excellent dealership. Our salesman, Roman Fuchs was fantastic. He made our lease transaction very simple and quick. Roman was very knowledgeable about the vehicle we leased a salesman, Roman Fuchs was fantastic. He made our lease transaction very simple and quick. Roman was very knowledgeable about the vehicle we leased and made it a great experience. We will be coming to see Roman for all of our vehicle purchases or leases. More

Pilot car service It was very good. No complaints. Service staff was very pleasant and all the work done was accurate. Would definitely recommend them to other Honda It was very good. No complaints. Service staff was very pleasant and all the work done was accurate. Would definitely recommend them to other Honda car owners. More