Paul Miller Honda of West Caldwell

I supposedly purchased a certfied pre owned 2010 Honda Pilot in Novmber 2013. I was shocked to find out that I had to spend $300 to have the fluids and filters replaced that should have already been repla Pilot in Novmber 2013. I was shocked to find out that I had to spend $300 to have the fluids and filters replaced that should have already been replaced when I purchased the vehicle. This Honda delarship would not reimburse me the money I spent because they cannot admit they were wrong. Stay away from this dealership. More

We love our 2011 Honda Accord from Paul Miller Honda! The staff could not have been more friendly and attentive. Lou was so very professional and helpful. A very smooth and enjoyable transaction. If the deta staff could not have been more friendly and attentive. Lou was so very professional and helpful. A very smooth and enjoyable transaction. If the detailing and prep of the car had been a little bit better then we would have given "great" ratings across the board, but we have no reservations about recommending Lou and Paul Miller Honda!!! More

I had a wonderful experience with the sales rep., at Paul Miller Honda. We did not feel the high pressure that you normally get at a dealership. I would definitely recommend Paul Miller Honda along with th Miller Honda. We did not feel the high pressure that you normally get at a dealership. I would definitely recommend Paul Miller Honda along with the sales rep., Ryan Anderson who took care of us. His patience and kindness were a plus. Thank you --- Steven and Noemi Gargiulo More

After test driving many different options, Dan was able to find us the perfect vehicle and got us a great price. We highly recommend the dealership. to find us the perfect vehicle and got us a great price. We highly recommend the dealership. More

I've written several reviews already but I don't know if Ryan Anderson has received the credit he greatly deserves. Ryan is an upstanding employee- very personable and knowledgeable. He's been in to know if Ryan Anderson has received the credit he greatly deserves. Ryan is an upstanding employee- very personable and knowledgeable. He's been in touch with me several times to make sure I am happy with my new Honda Accord and I've been to a dealership a couple of times in the beginning to have him assist me with minor issues that I was unfamiliar with (my previous car was a 2000 Honda and I didn't have so many bells & whistles in the older car! lol). Kudos to Ryan and to the entire staff at Paul Miller Honda of West Caldwell! More

Very professional and courteous staff. They explained the details thoroughly and answered all my questions. They also filled out all the paperwork quickly. Highly recommended! details thoroughly and answered all my questions. They also filled out all the paperwork quickly. Highly recommended! More

I am a repeat customer (2nd new car) because this dealership is professional, friendly and extremely easy to work with. My first purchase at Honda was in 2011 and I bought a CRV-LX. The salesman, Kim dealership is professional, friendly and extremely easy to work with. My first purchase at Honda was in 2011 and I bought a CRV-LX. The salesman, Kim Hadden, was extremely friendly, knowledgable and really listened to what I was looking for and matched me up with that car. Over the past couple of years I had questions on certain things and he was always very happy to help. When I was looking at new cars (as my lease was ending), I would not have considered going anywhere by to Kim at Paul Miller. This dealer (and dealership) came through once again and I've just purchased a 2014 CRV-EX-L. They gave me a fair price and had this car ready for me so quickly (about 1 hour! Incredible!). Everyone there works together as an extremely polished and competent team. I would recommend Kim and his team to anyone looking to purchase a Honda! More

Lou and Isabel are why I have given great ratings. I had purchased another car from Lou. He is a very intuitive salesperson. There is only concern there. Yes, he wants to make a sale but that isn't all he i purchased another car from Lou. He is a very intuitive salesperson. There is only concern there. Yes, he wants to make a sale but that isn't all he is interested in. It's obvious he wants to help you get the best possible car for your needs. He did that with the first used car I purchased in 2009 and he did again in 2013. I am so in love with my new used Honda that I can't wait to drive it. Smooth ride, very comfortable for my body size and I absolutely love the 5speed stick shift. I wasn't sure I wanted another standard shift-I had been driving stick shifts my whole driving career. But, Lou said 'no this is the car for you' and it definitely is. Isabel is also a sweetie. The bank turned me down because I had no credit pay off history but Isabel said my great credit rating would be welcomed by Honda financing and it was. I appreciated her kindness. I was emotionally upset having just had an accident and both she and Lou were supportive and caring. I will refer everyone I know to Lou, Isabel and Paul Miller. Noel Freudberg More

I have been looking to return my leased Honda and get a new one for months, and all dealerships would either lie and ask for large down payments or decline due to my new therefore low credit score. When I new one for months, and all dealerships would either lie and ask for large down payments or decline due to my new therefore low credit score. When I found Paul Miller Honda on Google I decided to give it a try, since I have never been there before. I met Jose Velasquez and he was very friendly and I felt like he was a friend I have known for years. He asked me what I was looking for and then showed me some vehicles that I loved and I also had the chance to test drive them. When we went back inside I told him about my low credit score and since I didn't have a co-signer he gave me advise on how I could improve my credit and get the car I wanted without paying out of my range, and also told me that I should wait a few more months so my lease would be closer to ending. I did just that, and a few months later I couldn't go anywhere else but Paul Miller Honda, because of the amazing impression they all left on me. Jose greeted me with a friendly smile and we proceeded to find that perfect car I wanted since our first meeting. I left that day with the Honda Accord that has all the features that I have asked for on our first visit, and more. He took his time to show me how everything worked on the new vehicle, and explained everything to me. What I loved the most about Paul Miller Honda was that they were never pushy or asked for anything that I didn't have or couldn't afford. I am more than happy with my experience at Paul Miller Honda, and Jose Velasquez is such an amazing car sales consultant, I would recommend him to anyone that is looking for a great and happy positive experience when buying a car. Buying a car should be a happy moment not a stressful one, and Paul Miller Honda did just that for me. More

I purchased a 2013 Honda Civic the end of December of 2013. My sales person was Alejandro Estremera Jr. I made my pre-purchase visit approximately a week before my actual purchase. During that time, A 2013. My sales person was Alejandro Estremera Jr. I made my pre-purchase visit approximately a week before my actual purchase. During that time, Alejandro stayed in touch with me via e-mail, answering all of my endless questions and inquiries, patiently and with a great deal of knowledge. I found him to be very informative, kind and he had the ability to calm the anxiety that comes with the purchase of a new car. When I finally made my final decision (and I might add there was no pressuring from Alejandro), I came to the dealer for a test drive. It was a Saturday and extremely hectic and choatic at the dealer. Despite all of this, I felt at all times that Alexjandro was focused on me and making my experience a good one. I drove away a happy camper with my shiny new Civic. I will not hesitate to recommend Paul Miller Honda in West Caldwell, and, in particular, Alejandro Estremera Jr. He certainly afforded me the time and space to make a rational decision on my own. He was kind, professional and above all I felt an immediate connection to him. Thank you for your time. I hope to keep in contact with him through the years. Linda Garbaccio Caldwell, New Jersey More