Paul Miller Honda of West Caldwell

My wife and I were in the market for our 5th Honda vehicle and came upon Paul Miller Honda and had the fortunate opportunity to work with Mario Castellanos. Mario treated us both with such dignity and vehicle and came upon Paul Miller Honda and had the fortunate opportunity to work with Mario Castellanos. Mario treated us both with such dignity and respect as buyers/new customers. Over the years, we had purchased 4 Honda cars from another local dealership and as you would expect with typical customer loyalty, was about to go back for our 5th Honda. Unfortunately, their pricing was NOT very flexible and was NOT very competitive. So to be fair, this represents a competitive win for the Paul Miller Honda dealership to take business away from other local Honda dealers and build a new customer relationship; with much of the credit going to Mario's hard work, of course. Bravo Paul Miller Honda and thank you Mario!!! More

Creiss Whitfield was an exceptionally helpful person who assisted me in finding my new, fantastic car. He was greatly knowledgeable, honest, kind, and made it a terrific experience for me! He let me test dr assisted me in finding my new, fantastic car. He was greatly knowledgeable, honest, kind, and made it a terrific experience for me! He let me test drive not only one, but two great cars, until I found the right one. He was amazingly patient with me while I went back and forth trying to decide which car I wanted, and if it was the right fit for me. The atmosphere inside the dealership was great - everybody was very friendly and happy to help. Rick, the finance manager, was great as well. He helped me find the right payment option to suit my needs. He, too, was patient with me going back and forth. Overall, I am extremely satisfied with my experience at this dealership and will gladly recommend to all of my friends and family. More

The level of courtesy is top notch at Paul Miller Honda. Every person I interacted with exceptionally knowledgeable and friendly. However, my sales person seemed to have an answer for every possible questi Every person I interacted with exceptionally knowledgeable and friendly. However, my sales person seemed to have an answer for every possible question I had. He was extremely pleasant to work with and kept me laughing during what can be a stressful experience. I felt like I was in good hands with Joe and this is the second car I’ve purchased through him. Not only do I love my new car, I love the experience I had with Joe as my sales person. Highly, highly, highly recommend Joe! More

Having bought more than my share of new cars in my life I have never been treated with such dignity and respect as a buyer/customer. Mario made this a pleasurable experience going beyond the norm. have never been treated with such dignity and respect as a buyer/customer. Mario made this a pleasurable experience going beyond the norm. More

Yesterday I visited the Paul Miller Honda dealers. I purchased a new 2013, Honda Odessy fully loaded. I had the best salesmen, Mario C. Mario was professional, kind, and made us feel welcomed, couldn't purchased a new 2013, Honda Odessy fully loaded. I had the best salesmen, Mario C. Mario was professional, kind, and made us feel welcomed, couldn't ask for a better saleman. Thank u Mario. More

My experience at Paul Miller Honda was definitely a pleasant one! Salesperson was wonderful, friendly, and not pushy. Which marked the difference from other experiences I've had. He and the entire staf pleasant one! Salesperson was wonderful, friendly, and not pushy. Which marked the difference from other experiences I've had. He and the entire staff get 5 gold star from me! Thank you! More

I am watching my Honda through my room window and I like my car so much! I was looking for this Honda Civic Coupe (used but in good condition!) on Internet and found a few, and visited some dealerships arou my car so much! I was looking for this Honda Civic Coupe (used but in good condition!) on Internet and found a few, and visited some dealerships around with Carfax reports, but only in Paul Miller's I understood that I really want to buy my car there! From the very first moment I felt myself as a very important person here, people were friendly, and respectful, and I could see that even though all people were busy doing their job, it was calm working atmosphere without any hustle. Then we were introduced to our dealer: Lou Gentile, and I immediately got impression that he is the person you could trust. And this first impression was not wrong after all. Lou Gentile not only knows his work very well (not surprised, he is professional!) but also (and it was very important to me) helps you to make a right choice and makes the whole negotiation process a lot easier and even enjoyable. Of cause, I understand, that it's his job to make better deal for Paul Miller Honda (he works here!), but at the same time Lou takes care about his customers, gives them his advices and support, and it makes him the excellent diler you want work with! Finally, I want to add that Lou is very decent and nice person with wide interests, and it was pleasure to talk to him. And finally, they have a very good coffee! I recommend it! More

Mario was friendly, knowledgeable, professional and honest. He made the experience efficient and rewarding. Mr. Solares was informative and helpful with financing. We will happily recommend Paul Mil honest. He made the experience efficient and rewarding. Mr. Solares was informative and helpful with financing. We will happily recommend Paul Miller Honda. More

I purchased my 2013 Honda Accord (EX-L V6) in late 2012 and worked with Frank and Justin start to finish. They were excellent to work with: very little pressure to buy, had lots of information on all car and worked with Frank and Justin start to finish. They were excellent to work with: very little pressure to buy, had lots of information on all car options, and let me test drive several variants of the car I finally decided on. They went out of their way to help make sure the car was in pristine condition before and after the sales and the pricing was very good. The service center has been very friendly and easy to work with, as well as efficient performing regular maintenance and special requests. I would highly recommend this dealership and both of these gentlemen to friends, family, and others reading this review. More

What a great experience. After going to many car dealers Paul Miller Honda of West Caldwell was by far the best in all aspects. Frank was excellent! by Paul Miller Honda of West Caldwell was by far the best in all aspects. Frank was excellent! by More