Paul Miller Honda of West Caldwell

Frankie Sanchez , our sales person, was a very knowledgeable and friendly sales person. The management team was very supportive. At no time did we feel that there was a hard sell! knowledgeable and friendly sales person. The management team was very supportive. At no time did we feel that there was a hard sell! More

Lou is excellent listener who helped fit our needs to the car most suitable. He took time on the test drive to let us drive the car in several different situations. He is knowledgeable. He has the rare qu car most suitable. He took time on the test drive to let us drive the car in several different situations. He is knowledgeable. He has the rare quality of putting the customer at ease and not to push a sale. He is not in a hurry and permitted us time to make this important decision. More

Frankie was a wonderful resource for me when I leased my new car. He made sure that I felt comfortable with my purchase, answered any questions I had and spent a great deal of time with me going over all o new car. He made sure that I felt comfortable with my purchase, answered any questions I had and spent a great deal of time with me going over all of the necessary information. More

Lou Gentile is a pleasure to do business with. He gave us a fair price for the Honda that met our needs. Thank You, Lou!!!! a fair price for the Honda that met our needs. Thank You, Lou!!!! More

I found the people at the dealership to be very helpful and courteous. Our car was ready on time and was clean. The Frankie showed us how the different accessories in the car worked. and courteous. Our car was ready on time and was clean. The Frankie showed us how the different accessories in the car worked. More

I purchased my first certied Honda approximately 3 years ago from Paul Miller and it was Lou Gentile's superior customer service that helped my husband and I decide to make the purchase. Over the past 3 ye ago from Paul Miller and it was Lou Gentile's superior customer service that helped my husband and I decide to make the purchase. Over the past 3 years, Lou continues to stop by the customer waiting area when I am having my car serviced, to see how I and the car are doing. Anthony Lopez continues to follow up with me about my service visits. The customer service at Paul Miller Honda is exceptional and we have never experienced such service at any other dealership. More

Lou is a very friendly, easy to talk to and honest salesman. He listens to exactly what you want and does his best to get it for you. He takes a lot of care on all the details. Carlos worked very hard salesman. He listens to exactly what you want and does his best to get it for you. He takes a lot of care on all the details. Carlos worked very hard to get me a good deal and make it work. More

My family has purchased 1 vehicle and leased 2 others.Lou was our salesperson for the last lease. He was very polite, friendly,patient, and answered all our questions honestly. When I had a problem with my c was our salesperson for the last lease. He was very polite, friendly,patient, and answered all our questions honestly. When I had a problem with my contract, Lou followed up every day with me until the problem was resolved to my complete satisfaction.The service dept.is very friendly and accomodating. More

since 1990 i haved leased and/or purchased cars from this location--all of my visits to the service dept has been pleasant and service has been very good and prompt-- i puchased a new 2011 CRV from Lou Gent location--all of my visits to the service dept has been pleasant and service has been very good and prompt-- i puchased a new 2011 CRV from Lou Gentile--he was very easy to deal with and upfront with all questions and concerns i had-----as a matter of fact my daughter has also purchased 2 new cars here and as i look outside in my driveway i see 3 honda's there--between me and my daughter we have purchased or leased approx. 13 cars from this dealership--even some of my friends got there cars there----- this is the only dealership i deal with and ,as you can see,i have dealt with this honda dealership for over 22 years-------------paul miller continues and improves this dealership More

I just purchased a 2009 Honda Odyssey EX-L from this dealership on Saturday, July 14th 2009. Every single aspect of this process was stress free. I came into the dealership a week earlier after being dealership on Saturday, July 14th 2009. Every single aspect of this process was stress free. I came into the dealership a week earlier after being extremely disappointed by a different Honda dealership. Paul Miller only had two used Odysseys available, and the other dealer had a few more, so I started there and worked my way back. Other place was full of the dishonest car dealership cliches we all know about. At Paul Miller Honda, everyone was extremely up front and honest. On that first trip, we met with Dan Eller. Dan showed us the car, and we had a test drive while he answered all of our questions. Dan was not pushy at all, and only answered what we asked. He lets the car speak for itself. Initially, we were disappointed that the car did not have bluetooth built in, so Dan said he would keep an eye out for a car that better met our needs. After thinking about it, and researching other cars online, I came to the realization that this particular van was the best buy out there. The mileage was low, the service records were complete, and the price was right at market value. No reason to haggle. I emailed Dan and told him I was reconsidering, and asked him to find out information about my trade-in vehicle. Dan worked with me through email, since I cannot accept phone calls at work. He was prompt and informative with his responses, and most of all, HONEST! When we met with Dan at the dealership, we were prepared for some last minute surprises. Usually these are all bad at a car dealership. In this case, they were great. The trade-in appraisal was higher than the range I was quoted online, and all of the dealer fees were pretty standard and not too surprising. The next day, we had to meet with Steve Zmani, the business manager to discuss financing. On the phone we were quoted a very competitive interest rate. At the dealership, Dan informed us that Steve was able to reduce by another point, bringing it down to a very low rate. Meeting with Steve to discuss the warranty information and financial information was stress free as well. We opted to purchase an extended warranty so that the vehicle will be covered for as long as the car is financed. We felt absolutely no pressure to do this, and we were allowed time to make this decision. Finally, there was one surprise left. Justin Gervasio stopped by Dan's desk with a gift: a portable hands free bluetooth device. I know that the dealerships get these items for promotions and such, but the attention to our needs was exceptional. We actually left the dealership with a better deal than we had negotiated previously. This experience took all the headaches out of buying a car. Dan Eller is a great salesman, because he is so unlike the typical salesman. He works with you, pays attention to what you need, and doesn't try to change what you have in mind to make a sale. I recommend him very highly. More