Paul Miller Honda of West Caldwell

The atmosphere and staff of Paul Miller Honda blew my expectations away. The dealership itself has a comfortable and elegant feel. JOE KLETER, the sales representative who worked with me, was extremely expectations away. The dealership itself has a comfortable and elegant feel. JOE KLETER, the sales representative who worked with me, was extremely pleasant and accommodating. I really felt like he was working WITH me and not against me, helping me get the best deal on my new lease. He (and the sales manager) honored a lower lease that was offered to me by another Honda dealer without any hassle or ridiculous waiting time. I began signing my lease on a Tuesday night, and the next day when I needed a ride to the dealership to finish paperwork and pick up my car, he drove to my house and picked me up! The finance manager who helped complete my lease was CARLOS ROBLES. Like Joe, I felt like Carlos was working WITH me rather than against me. He was personable and easy-going and even stayed passed the dealership's normal business hours to answer all of my questions and make sure that I was comfortable with the terms of the lease. Overall, I would definitely recommend Joe and Carlos to anyone looking to lease. Throughout the experience with them, I never felt pressured or defensive, as I have at other dealerships. I'm thrilled with my new car (the Civic LX Sedan) and even more thrilled with the quality service I received from Paul Miller Honda. When my lease is over in three years, I hope to have the opportunity to work with Joe and Carlos again! More

After leasing Toyota for 9 years, I wanted a change. I liked the look of the accord, and heard all good things about the car. I decided to go to Paul Miller Honda since it is close to where I live. Fr liked the look of the accord, and heard all good things about the car. I decided to go to Paul Miller Honda since it is close to where I live. From the moment I sat down with Kim Hadden, I knew he would be the man that I would lease my new car from. Kim was curteous and seemed to be very understanding as to what I liked in a vehicle and what I could or could not afford. Well, I was right, I drove out with my new Honda and they even took care of turning in my Toyota Rav4. I am totally thrilled with my Honda and when I went back to Maintenance for my plates, Heather and crew were also curteous and made the experience very comfortable and time appropriate. I would definitely recommend Paul Miller Honda to my friends and family. Carol A. Garlewicz More

My wife called me from work on March 2,2011 and told me her co worker leased a Honda from Paul Miller Honda on Presidents Day for a price that interested me and with no money down. I went to the dealership her co worker leased a Honda from Paul Miller Honda on Presidents Day for a price that interested me and with no money down. I went to the dealership and was introduced to Joe Kleter. I told Joe exactly what I wanted and the price. He went to the inside office with the offer and came back in a few minutes and said they could do it. I picked out the car, took it for a test drive, gave Joe a deposit, and picked the car up latter that day. Joe took care of the insurance and even made the arrangements for the inspection on the Honda that I was returning. Joe was even able to work all the money down and my last two payments into my monthly payments. The experience was enjoyable, quick and pleasurable. That you Joe Kleter and Paul Miller Honda. More

Frank knows what he's doing and he's great at what he does. He's friendly, reliable and cares thoroughly about his customers. From day 1, he was always available to answer any questions. He worked with m does. He's friendly, reliable and cares thoroughly about his customers. From day 1, he was always available to answer any questions. He worked with me till the very end to ensure that I got the price I wanted as well as the exact color. All in all, amazing salesman! More

I went in to discuss the 2011 Honda Crosstour. Fortunately, the General Manager, Dave, referred me to Frank Racanati. He was exceptional to deal with, knew the mechanics, and made the purchase si Fortunately, the General Manager, Dave, referred me to Frank Racanati. He was exceptional to deal with, knew the mechanics, and made the purchase simple. It was by far the best new car experience I've had! More

What a disgrace this place is. First of all, the actual place itself is a hell hole. It is filthy and disorganized...but that's just where the problems start: Here's what happened to me: I was driving place itself is a hell hole. It is filthy and disorganized...but that's just where the problems start: Here's what happened to me: I was driving nearly 2 hours to look at a pre-owned car -- a 2008 Acura MDX w/ 28k miles. This was perfectly clear to the salesman with whom I was working -- we spoke roughly 10 times on the phone. I was assured numerous times that the car was "mint", "spotless", "in spectacular condition" etc. etc. etc. When I arrived after my 2.5 hour drive, I inspected the MDX only to see at least 20-30 scratches, dings, and scrapes which covered the ENTIRE car. The car had 3 spots where it was obvious touch-up paint was used. The passenger's side of the interior looked as if the previous owner had transported chainsaws. Scratches on the wood trim and the doors were everywhere. Mint? Please... Needless to say, I was not pleased. The sales manager and salesman each acted confused as to the condition of the car. They each walked out and "inspected" the car. Did they not do this when they took it as a trade? Or any other time that the car was on their lot (2 months)? My salesman assured me that they could fix the scratches. Well, guess what? You can't "fix" gouges into a plastic bumper without replacing the bumper. But they weren't willing to do that. In sum, this dealership LIED to me, they wasted my time, and the sales manager wasn't even professional enough or courteous enough to meet with me to discuss the car. I wasted my time, don't waste yours. PS -- I'd also throw in that he faxed me a "nonrefundable" deposit form that stated on the bottom "This is a binding contract -- deposit nonrefundable" -- I should have known right away... More

This place is TERRIBLE. Like other reviews have said, I went in for a simple service on my vehicle & the service girl tried to talk me into spending WAY more money on things that did NOT need to be done. T went in for a simple service on my vehicle & the service girl tried to talk me into spending WAY more money on things that did NOT need to be done. This place is truly a SCAM - the employees are only looking to make their own commission check bigger. GO ELSEWHERE!!!!!!!!!!! More

While in the market for a new vehicle, a few models that Honda offered had come to mind. I stopped in at this dealership for some close-up research in a new vehicle, and was greeted by a very friendly and Honda offered had come to mind. I stopped in at this dealership for some close-up research in a new vehicle, and was greeted by a very friendly and knowledgeable salesperson, Luis. Luis answered all of my questions truthfully, quickly, and confidently, and was eager for me to test drive a few vehicles to get a better feel for each car. He offered plenty of options in financing and vehicle choices--from new to used, leasing to purchasing. In the end, by personal preference, I had not chosen to purchase a Honda, although I felt that this dealership (Luis especially) had gone out of its way to provide the best in customer service, regardless of the outcome. Thank you, Luis! More

During a recent visit for a routine oil change I was advised that the car needed about $2,700 in repairs. The car has about 26,000 miles and the repairs indicated included 4 new tires, control arm and advised that the car needed about $2,700 in repairs. The car has about 26,000 miles and the repairs indicated included 4 new tires, control arm and sway bar bushings, broken transmission mounts, brakes, a drive belt and cabin filter. The car was service some 2,000 miles before and the other Honda dealer did not indicate any of these problems. The car is in excellent condition. Another Honda dealer and an independent garage indicated that thses repairs were not needed. During their inspection it was found that this dealer had disconnected and never reconnected a breather hose from the air clearer to the top of the engine. I believe this dealer is padding repair estimates to generate work that is not needed. The dealership was also slow in responding to my complaint. There was not sense of urgency displayed. More

My husband and I just leased a 2011 Accord and our son was buying out our end of lease 2007 Accord. We weren't sure how complicated the paper work would be on these transaction. However,we were fortuna was buying out our end of lease 2007 Accord. We weren't sure how complicated the paper work would be on these transaction. However,we were fortunate to have Lou Gentile as our sales associate. We found him to be very helpful, personable, and very patient in walking us through the new lease and the purchase of the expiring lease. We had an overall pleasant experience and would recommend Mr. Gentile and this dealership. We plan to return when our new lease is completed. We would strongly reccomend that you request Mr. Lou Gentile if you contact or visit this dealership. More