Paul Miller Honda of West Caldwell

I always have a great experience with the service department at Paul Miller Honda! They are fast, efficient, and make the whole process so easy. Everyone is friendly, professional, and helpful. I gen department at Paul Miller Honda! They are fast, efficient, and make the whole process so easy. Everyone is friendly, professional, and helpful. I genuinely love coming here to have my car serviced. Highly recommend the service department! More

The entire process was very easy. I picked my car it was in transit the day I arrived got my keys signed the financing and was done in under 30 minutes. My salesperson kept me up to d I picked my car it was in transit the day I arrived got my keys signed the financing and was done in under 30 minutes. My salesperson kept me up to date and I didn’t feel pressured or like my time was being wasted. More

Morgan was very helpful and efficient. Everyone I encountered was professional and friendly. The shuttle service they provide was very convenient. Thank you! Everyone I encountered was professional and friendly. The shuttle service they provide was very convenient. Thank you! More

Brought my 2018 HondaCRV (145k) in to Paul Miller for a warranty issue (head gasket). They cited a $200 fee to diagnose the issue. This would not be charged if the issue turned out to be under warranty. T warranty issue (head gasket). They cited a $200 fee to diagnose the issue. This would not be charged if the issue turned out to be under warranty. They called a few hours later to say my spark plugs were cross threaded and they may break them getting them out and they wanted my acknowledgment that I would be responsible for the repair. I smelled a scam. Told them not to touch it. Picked up my car and took it to my mechanic who removed each spark plug with ease right in front of me. Took my car to another Honda dealer where I had no issues, no diagnosis fee mentioned, no problem with spark plugs. Head gasket repaired at Honda’s cost. Thank you Earnest at Honda. More

Great experience. My salesperson was very helpful. I never had a honda and love it My salesperson was very helpful. I never had a honda and love it More

I’ve had a very smooth purchase dialogue with the Sales Associate, Nirain, as he demonstrated transparency, professionalism and focused on customer requirements Associate, Nirain, as he demonstrated transparency, professionalism and focused on customer requirements More

Very disappointing experience with Paul Miller Honda. When I leased my vehicle approximately 18 months ago, part of the negotiation was that I would receive two complimentary maintenance services. Dur When I leased my vehicle approximately 18 months ago, part of the negotiation was that I would receive two complimentary maintenance services. During the negotiation, my sales consultant requested authorization from Victor, who approved the second free maintenance, and this was reiterated when I signed the documents. Last week, I brought my vehicle in for what should have been my second complimentary maintenance service. I later realized that I had been charged for it. When I contacted my sales consultant to clarify the situation, I was told that only one free maintenance had been included. This is extremely frustrating because that is not what was agreed upon when I leased the vehicle. A commitment made during a vehicle negotiation should be honored, even 18 months later. Unfortunately, this is not the first service-related issue I have experienced with this dealership. I expected much better communication and customer service, especially after choosing to lease my vehicle here. I am asking Paul Miller Honda to review what was agreed upon at the time of the lease and resolve this matter appropriately. Very disappointing experience with Paul Miller Honda. When I leased my vehicle approximately 18 months ago, part of the negotiation was that I would receive two complimentary maintenance services. During the negotiation, my sales consultant Jose Velasquez requested authorization from Victor Pita, who approved the second free maintenance, and this was reiterated when I signed the documents. Last week, I brought my vehicle in for what should have been my second complimentary maintenance service. I later realized that I had been charged for it. When I contacted my sales consultant to clarify the situation, I was told that only one free maintenance had been included. This is extremely frustrating because that is not what was agreed upon when I leased the vehicle. A commitment made during a vehicle negotiation should be honored, even 18 months later. Unfortunately, this is not the first service-related issue I have experienced with this dealership. I expected much better communication and customer service, especially after choosing to lease my vehicle here. I am asking Paul Miller Honda to review what was agreed upon at the time of the lease and resolve this matter appropriately. Luis Paredes More

I’m disappointed with my recent service experience at Paul Miller Honda. I brought my vehicle in after one of my tires lost air pressure and had to be replaced because it had been driven while significan Paul Miller Honda. I brought my vehicle in after one of my tires lost air pressure and had to be replaced because it had been driven while significantly underinflated. When I dropped off the vehicle, I specifically explained that the low tire pressure warning light never came on while the tire was losing pressure. This was an important concern for me, and I expected the issue to be checked while the vehicle was being serviced. When I was told that my car was ready, I asked what they had found regarding the warning system. To my surprise, I was told that it had not been checked and that I would need to bring the vehicle back again for them to investigate it. I find this very frustrating. The vehicle was already at the dealership, and I had clearly reported the issue when I dropped it off. A tire pressure warning system is an important safety feature, so I expected this concern to be addressed before the vehicle was returned to me. Now I have to make another trip to the dealership for something that should have been checked during the original service visit. More

Bryan went above and beyond to get the parts needed and to get work done. to get work done. More

Bryan and company really helped me to figure out my phone update and then integrate it with my vehicle. update and then integrate it with my vehicle. More