Paul Miller Honda of West Caldwell

Having been a service customer of this dealership for many years, I inquired about leasing a new Odyssey with the sales dept. I was introduced to Lou Gentile who was initially pleasant and professional many years, I inquired about leasing a new Odyssey with the sales dept. I was introduced to Lou Gentile who was initially pleasant and professional and told Lou that I would was interested in leasing a new car and trading in my existing 7 year old Odyssey. Everything moved very quickly and Lou offered what appeared to be a fair deal. I mentioned that I had some credit issues a few years ago and asked if it would be an issue. I also mentioned that I had excellent credit with Honda for the past 25+ years and that they had financed four cars for me and all leases/loans had been paid as agreed. I was then introduced to John, the finance manager and I reiterated what I had told Lou. He assured me that afternoon that I wouldn't have a problem as I was a loyal Honda customer and that if I didn't hear from him that night, I could assume that everything had been approved. We made arrangements for me to come in the next day to finalize all the papers and pick up the new Odyssey. Part of the arrangement was a $500 down payment which I gave with a check. When I asked Lou about returning the check if the deal did not go through, he said that he would just give it back. John never called that evening and the next morning I called him to confirm that everything was ok before I arrived. He again said not to worry and to come in. Ten minutes before I was due to arrive, I got a call from John who said that the lease was approved but he couldn't offer the same deal. In fact, he said the payments would be approx. $200 more each month adding $7,200 to the lease over 36 months! We talked on the phone about reevaluating the trade-in allowance to reduce the payments and encouraged me to come in to work something out. Shortly after I arrived, without any explanation about the trade-in or any offer to improve the offer, Lou returned to tell me that they'll send me a check in the mail which would take about 10 days. I was stunned and felt that I had just wasted my time going back in to be jerked around when they made no effort to honor the deal. John walked by and smugly said "sorry"! When I demanded my check back, they said it had already been deposited and I would have to wait for it to clear before they could refund my money, which was not the agreement. Their handling of this transaction was dishonest and extremely unprofessional. I provided all the info. that would need, in addition to being upfront about the credit issue. They dismissed my concerns and just jerked me around with empty assurances that they would be able to give me the agreed upon deal. As a result of this experience, I will no longer get my car serviced there and will take my business where it is appreciated. No loyal Honda customer for over 25 years should be treated so poorly! It may be time to try a Toyota! More

I was very happy with my overall experience at Paul Miller Honda. Mario Castellanos was very helpful in finding an Accord with what we wanted in the car and for the price we wanted to pay. We were able Miller Honda. Mario Castellanos was very helpful in finding an Accord with what we wanted in the car and for the price we wanted to pay. We were able to get the car the next day which was a plus. This is the second car that we bought from Mario in the past few months. Since we came back to the same dealership and asked to see Mario again, you can tell that we were very satisfied with everything that took place in buying both cars. I would recommend your dealership if anyone said they were looking to buy a Honda and I would also recommend asking for Mario. Thank you Delia Gutkin More

Came to Paul Miller because of the price listed online beat all other Honda dealers in the area and as advertised the car I went to see was priced the same as online. John was extremely helpful and knowl beat all other Honda dealers in the area and as advertised the car I went to see was priced the same as online. John was extremely helpful and knowledgable about the vehicle and was very friendly, courteous and respectful. More

I would refer anyone looking to buy a car to Mark. I had been to numerous Honda dealerships and felt overwhelmed and pressured so I left frustrated. Mark was patient with the million questions I had and ve been to numerous Honda dealerships and felt overwhelmed and pressured so I left frustrated. Mark was patient with the million questions I had and very informative. He took the time to listen to what I wanted and my budget. He got me the perfect Honda CRV and it was easy and very comfortable for such a big purchase. He took the time to show me all the aspects of the car. I feel he went above and beyond which is rare these days. As a bonus, he knew I loved the mints on his desk and when I picked up the car he had placed a bunch of them in the cup holders. I can't thank you enough Mark for such a great experience. Stacey M More

We have now bought 4 cars from Lou Gentile. I can't say enough about how professional, knowledgeable and friendly he is. We will be coming back next year to get a car for my son. I have referred him to say enough about how professional, knowledgeable and friendly he is. We will be coming back next year to get a car for my son. I have referred him to friends and family and can't say enough good things about Paul Miller Honda and Lou Gentile. More

Mr. Velasquez was gracious, knowledgable, helpful ... and sold us a great car. We would highly recommend him and would go back to him to buy a new car or if we need help with the current one. sold us a great car. We would highly recommend him and would go back to him to buy a new car or if we need help with the current one. More

My sales consultant Mario was very professional and very helpful. I really appreciate the time he took out to answer my questions because I only came in for a oil change but drive out in a brand new car. I helpful. I really appreciate the time he took out to answer my questions because I only came in for a oil change but drive out in a brand new car. I wanted to trade in my car to lower my monthly payment. The generosity he had helped the purchase of my car go by smoothly and quick. I would recommend this dealer to family and friends..this is my 3rd Honda from Paul Miller. More

This was first ever car purchase and Frank was very helpful in explaining the process and all the various prices and in answering all of my questions. He made everything easy for me. helpful in explaining the process and all the various prices and in answering all of my questions. He made everything easy for me. More

Frank and the rest of the Paul Miller team made buying a used car painless... from test driving, to pricing, to financing, to allowing my mechanic to "look under the hood". On my day one visit, Frank was c used car painless... from test driving, to pricing, to financing, to allowing my mechanic to "look under the hood". On my day one visit, Frank was courteous and friendly. When it was apparent that I had no intention of purchasing at that moment, I didn't feel pressured to "buy the car today" and I was not hassled by phone calls later. I continued to check other lots for inventory. I found possibilities, but the vehicles were nowhere as cleaned up as those at Paul Miller and the salesmen were by and large the stereotypical used car variety. I was more than happy to walk back into the showroom and close the sale with Frank. More

Frank was very honest and straightforward..I trusted him and he did not let me down. I would recommend Paul Miller Honda to anyone..but I will recommend Frank Racanati to everyone. Thank you and he did not let me down. I would recommend Paul Miller Honda to anyone..but I will recommend Frank Racanati to everyone. Thank you More