Paul Miller Honda of West Caldwell

I was looking for a car and was not set on anything when I first visited Paul Miller Honda. Once there I was greeted by Mr. Mario Castellanos, and the first thing I noticed was the hospitiality that was sho I first visited Paul Miller Honda. Once there I was greeted by Mr. Mario Castellanos, and the first thing I noticed was the hospitiality that was shown. The friendliness displayed by Mr. Mario was something you tend to not expect at dealerships. He was very helpful in answering any questions I had along with providing any details that the buyer would like to know on the car. I came in to the dealer just wanting to view a couple cars and get a feel for the Honda Accord, and ended up coming back 3 days later to pick up my 2013 Honda Accord. I recommend Paul Miller Honda to everyone who are in search of a car. More

Mark Ciasullo treated us with the respect and kindness you would expect when making a big purchase. He answered all of our questions on each of the several times we visited the dealership. We really appre you would expect when making a big purchase. He answered all of our questions on each of the several times we visited the dealership. We really appreciated his calm and reassuring personality. He was very accommodating in finding me the color I wanted for my new 2013 Accord. The price offered was great too. We will be back for another Accord for my son and when my wife's lease is up in June (leased at another Honda dealer) we will see Mark Ciasullo again. Thank you Mark for making my car buying experience a great one. I also love my new Accord! More

I have never purchased a new car before, but I decided to go to Paul Miller Honda for a new 2013 Honda Fit. I worked with Mark Ciasullo as my salesperson, and I was very happy with the service, pricing, fri go to Paul Miller Honda for a new 2013 Honda Fit. I worked with Mark Ciasullo as my salesperson, and I was very happy with the service, pricing, friendliness, and professionalism -- and the vehicle itself is great! More

For those of you in the market for a new vehicle, I’d like to take a moment of your time to recount my recent experience in purchasing a 2013 Honda Odyssey Touring at Paul Miller Honda, and in particular like to take a moment of your time to recount my recent experience in purchasing a 2013 Honda Odyssey Touring at Paul Miller Honda, and in particular, the exceptional, “above and beyond” service of Mr. Creiss Whitfield. Creiss distinguished himself from the competition at outset, well before I’d ever set foot inside Paul Miller Honda. I solicited price quotes for this vehicle from about half a dozen Honda Dealerships in the NY/NJ/CT area, and the quote Creiss had promptly sent me was clearly, significantly better than any other offer I received. I responded to Creiss, and he patiently explained the particulars of the offer. His explanation put me at ease, and I was thus able to make the 70 minute trip to West Caldwell with the confidence that we could work out a deal. Upon arriving at Paul Miller Honda, my first impression in meeting Creiss was a strong one, as he diligently worked to create a relaxed, welcoming, no-pressure atmosphere. I sensed Creiss to be what we in the military call a “good dude”—a colleague who is unflappably honest, hardworking, yet approaches every task with a healthy measure of good cheer. Creiss complements this warm demeanor, however, with an acute attention to detail and a thorough knowledge and understanding of the vehicles (and their myriad of features) that Paul Miller offers. Stated more simply, Creiss knows his stuff. This knowledge manifested itself throughout the test drive process, when Creiss expertly apprised me of the incredible capabilities and features of the 2013 Odyssey. While I was impressed with Creiss’s technical knowledge, I think I was most appreciative of his guidance in navigating the (unfortunately, but necessarily) bureaucratic, paperwork intensive aspects of car buying: taxes, titles, registration, and insurance. I give Creiss great credit for making this as painless as possible. I have one final anecdote to pass along. When I returned two days later with my wife and two young boys to sign for and pick up our new Odyssey, Creiss reprised the same warm welcome for them that he offered me earlier in the week. While he had already shown me the Odyssey’s features during the test drive, he took an extra 30 minutes of his time to review the same things for the benefit of my wife. The evening was cold. Rain was drizzling, and my kids were, well, energetic to say the least. He stood out in the cold talking through the vehicle, while we were comfortably inside, enjoying the Odyssey’s heated seats. I certainly didn’t expect Creiss to do this. It did, however, highlight Creiss’s consummate professionalism, as well as his unparalleled, “above and beyond” commitment to customer satisfaction. In sum, considering the fantastic vehicle, service, and price I received during this car-buying experience, I would, with great pleasure and enthusiasm, recommend Creiss Whitfield and Paul Miller Honda to my family and friends, having no reservations about buying my own next Honda there as well. More

I recently purchased a certified 2010 Accord EX-L v6 coupe from Paul Miller Honda of West Caldwell. My sales representative Lou Gentile brought me outside and walked me around the car explaining all th coupe from Paul Miller Honda of West Caldwell. My sales representative Lou Gentile brought me outside and walked me around the car explaining all the features and safety equipment on the car. Shortly after we were on the road for a test drive on a little course Lou made up so I could get a feel for how the car handled curves and acceleration on hills. Lou answered all of my questions on the car in detail and worked with me on pricing. His patience and no pressure sales approach made my decision hassle and stress-free. He even went as far as making sure I knew how to use all of the cool goodies in the interior before I drove it off the lot. Lou was very professional, knowledgable and made my buying experience pleasant. I would also like to thank Rick Kara (Finance Manager) for working hard and efficiently to get me a good rate. He took his time with explaining what my options were and that I understood them as this was my first time financing a vehicle. I left completely satisfied and confident with my purchase. I will make sure to recommend Paul Miller Honda to everyone I know. Thanks again, Matt Pirone More

I am from Florida and was up here visiting. Our leased Honda Accord was ready to be returned and my husband called the dealership from Florida and ended up talking to Mario Castellanos. He was very helpfu Honda Accord was ready to be returned and my husband called the dealership from Florida and ended up talking to Mario Castellanos. He was very helpful and very informative about the Honda Civic. He gave us such a great deal that we ended up purchasing the vehicle up here and turning in our old lease with him. He was very pleasant and knowledgable and gave us a very great leasing experience. I would definitely recommend this dealership and Mario to my friends and family. More

I'm very pleased with my experience at this dealership. My sales consultant, Kim Hadden provided exceptional service. He patiently went over all the features of the CRV and Pilot. (I decided on dealership. My sales consultant, Kim Hadden provided exceptional service. He patiently went over all the features of the CRV and Pilot. (I decided on the Pilot). He's very knowledgeable and friendly - as best of all - he didn't make me feel pressured at all. He has a knack for understanding his clients' needs and matching them with the right vehicle. I would not hesitate to recommend this dealership and once my lease runs out, I'll be looking for Kim to make the next deal. More

This was the easiest transaction ever. Had great experience with other Paul Miller dealerships and automatically came here when it was time for a new Honda Pilot. Fantastic price, really good peopl experience with other Paul Miller dealerships and automatically came here when it was time for a new Honda Pilot. Fantastic price, really good people. Mark & Justin made everything really easy. Mark did best job ever of explaining all the new electronics - bluetooth, nav, voice, etc. Even the finance mgr. part of it was fast and easy. No hassle, no pressure, no complications whatsoever. Very, very pleased. Highly Recommended. More

This is my 2nd new-car experience with Joe Kleter. When I leased my 2010 Honda, Joe was my salesman. He is down-to-earth, efficient, sincere and works hard to satisfy the customer. He is not the "typical" ca leased my 2010 Honda, Joe was my salesman. He is down-to-earth, efficient, sincere and works hard to satisfy the customer. He is not the "typical" car salesman. He has the ability to cause the customer to feel as if he were being taken care of by a trusted friend...which puts him very high above the average salesman. He treats the customer with dignity and respect and takes the time to explain whatever questions I've had. Joe does not make promises that he does not keep and his follow-up is as professional as his initial approach. He knows his product well and sells without the customer feeling he is being pushed. He is always prepared & professional and makes the leasing experience a real pleasure. More

I recently purchase a 2013 Ridgeline form Dan Eller of Paul Miller Honda and was very impressed with the entire buying experience from my initial inquiry through delivery of the vehicle. I started the Paul Miller Honda and was very impressed with the entire buying experience from my initial inquiry through delivery of the vehicle. I started the buying experience with online requests to several dealerships and Dan was very prompt with a thorough response for the vehicle I requested and the options I had chosen. When I met with Dan at the dealership he had everything ready for a test drive and went over the vehicle and features with me without wasting any time. We corresponded several times in the following days and Dan was very helpful in answering my additional questions and taking care of my requests. Out of all of my car buying experiences this was by far the least stressful, most efficient, handled very professionally and in a friendly manner. I would highly recommend Dan Eller of Paul Miller Honda. More