Paul Miller Honda of West Caldwell

Having already bought two trucks from Paul Miller Land Rover, this made picking our choice for a Honda dealer very simple. Our salesman Mario Castellanos made this purchase as easy as possible, where oth Rover, this made picking our choice for a Honda dealer very simple. Our salesman Mario Castellanos made this purchase as easy as possible, where other dealers make this a stressful time, they made it a pleasure. More

Just leased a 2013 Honda CR-V ... we weren't sure if we were going to purchase or lease. The dealership gave me a reasonable amount for my 2010 CRV. Their internet quote was lower than other internet we were going to purchase or lease. The dealership gave me a reasonable amount for my 2010 CRV. Their internet quote was lower than other internet quotes received and MOST IMPORTANTLY ... Jose did not harass us with a million calls like other dealerships did. This is my 5th Honda but first time purchasing it at Paul Miller. So glad came here. Jose was friendly, professional and personable. Provided us with all information we asked for and worked with us to figure out what was the best way to go for us. The excellent service did not stop with Jose. In fact, it continued with Rick as well when it came to our paperwork. I would highly recommend this dealership and definitely speak to Jose. More

Mark was extremely helpful in arranging for the purchase of our new Honda Odyssey minivan. He was direct and efficient in negotiating the price for both our trade-in and our new vehicle. He spent time to of our new Honda Odyssey minivan. He was direct and efficient in negotiating the price for both our trade-in and our new vehicle. He spent time to explain to my wife, who is the primary driver of the vehicle, all of the features and functions. He worked diligently to obtain my wife's first choice color. Though he was not able to find the 1st choice color vehicle in time for the purchase, he kept us informed about the status and was able to quickly obtain the 2nd choice color vehicle. During the final purchase, Mark was extremely helpful and patient with us and was the primary reason that we purchased our new Honda from Paul Miller Honda. More

I have been interested in the Honda Accord Coupe for quite some time. I have visited Joyce Honda twice, and both times I have been over whelmingly dissatisfied, that I came to the conclusion that I woul quite some time. I have visited Joyce Honda twice, and both times I have been over whelmingly dissatisfied, that I came to the conclusion that I would never have the opportunity to drive my dream Accord Coupe because I would not tolerate poor customer service. After some thought and reminiscing about the Accord, I decided to try Paul Miller Honda, in hopes that I can finally have my dream car. I was skeptical when I walked into PM Honda, but was pleasantly surprised when I was greeted by Lou. His friendly demeanor and warm presence made my car shopping experience unprecedented. His informative presentation about the car WOW-ed me, but his no pressure aura made the decision making process easy and stress free. Lou's patience was truly unforgettable, as he was kind enough to deal with both my indecisiveness and entourage of opinions I brought with me! (Fathers can be a tough crowd)! His diligence and willingness to collaborate to find me a comfortable price was remarkable. Lou is definitely an extraordinary find in the world of car salesmen! When approaching the conclusion of my PM Honda experience, I was yet again pleasantly surprised when I sat down to close the deal with the finance manager, Isabel. She was both efficient and informative, adding tremendously to my quality experience at PM Honda. She did not add pressure, but rather guided me to make the best finance decisions that were suitable for me. She took the time to elaborate on my questions (both general finance and Honda relevant), and really made a lasting impression on my overall PM Honda experience. I've been a loyal VW customer for years, simply because I appreciate good customer service. Well, I am pleased to report that today I was able to walk away from PM Honda with both keys to a new 2013 Accord Coupe, and a lasting impression of GREAT service, a luxury that is too often forgotten. I most certainly look forward to working with Lou and Isabel again in the future! More

I was very pleased with the overall purchase experience of my 2013 CRV. Jose Velasquez was the salesperson I worked with and found him to be very courteous with a great attitude. They did not have the colo of my 2013 CRV. Jose Velasquez was the salesperson I worked with and found him to be very courteous with a great attitude. They did not have the color specific car I was looking for on the lot but located it and within two days they had it delivered to their lot. In the meantime Jose took me for a test drive in the same model CRV (with navigation) so he could demostrate all the options. He was very knowledgeable of the details and thorough in his explanations. When it came time to close the purchase it was exactly what we had discussed. Every step was explained plain and simple. A special mention for Rick Kara/ Finance Manager. He worked hard to get me a great finance rate and at closing all was explained to my satisfaction. I have bought/ leased cars at different dealers in the past and it was not a pleasant experience. At Paul Miller I was treated with respect by all and they showed appreciation for getting my business. I would definitely recommend Paul Miller Honda and especially Jose Velasquez. More

Mario very friendly polite gave us the right price also took his time to showed the cars in a rainy day like saturday 2/23/13I will recommend him to my family and friend and the best he is bilingual. so took his time to showed the cars in a rainy day like saturday 2/23/13I will recommend him to my family and friend and the best he is bilingual. soraya urquijo leased a Honda Civic 2013 More

We would highly recommend buying a new car from this dealership. John Greenwald is the salesman that you should use. He was very open and honest and we did not feel that John was selling us but he wa dealership. John Greenwald is the salesman that you should use. He was very open and honest and we did not feel that John was selling us but he was helping us buy a car More

Our total experience exceeded all expectations. I visited once with my young sons to get a feel for the place. Mario was helpfull, informative, friendly - but in no way pushy or even over zealous. When I sai once with my young sons to get a feel for the place. Mario was helpfull, informative, friendly - but in no way pushy or even over zealous. When I said I wasn't ready to test drive he simply gave me his card and asked me to call him when I was. The other dealership I had visited that day ( I won't name them here) would not let me leave the dealership without speaking to a manager, taking down all of my information, etc. So over the top pushy that I would never go back there. Walking into Paul Miller Honda was a completely didfferent experience. When I returned a few days later Mario remembered us, took us for a test drive and we started the process that day. Mario, and Daniel - the finance guru, worked thier magic and got me a good deal even with my slightly dented credit rating! I am very happy with my new Accord and am experiencing not one bit of buyer's remorse. Thank you Paul Miller Honda - Mario Castellanos! More

It was a pleasure working with you. Everything was so easy and smooth, I couldn't have asked for a better experience. I will definitely recommend this dealership (and you) to anyone interested in Honda easy and smooth, I couldn't have asked for a better experience. I will definitely recommend this dealership (and you) to anyone interested in Honda. Well worth the ride from New York! Thank you, Viktoria More