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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,087 Reviews of Paul Miller Honda of West Caldwell
January 07, 2013
Justin and Frank were an absolute pleasure to work with. I am 100% satisfied with my new car and with the way I was treated. This is the second car I have leased with Paul Miller Honda and will definitely I am 100% satisfied with my new car and with the way I was treated. This is the second car I have leased with Paul Miller Honda and will definitely return in the future. More
by suzannechristel
Employees Worked With
Frank Racanati
January 07, 2013
Absolutely wonderful experience. Joseph K. was courteous, helpful, honest, couldn't be better. I wouldn't go anywhere else for a new car from now on. courteous, helpful, honest, couldn't be better. I wouldn't go anywhere else for a new car from now on. More
by ellenmaryc
Employees Worked With
Joseph Kleter
January 05, 2013
I knew buying a car was not going to be an easy deal, but Joe and Frank made it so enjoyable, and took away all the stress of buying a car. Anything I needed handled they took care of for me....thanks so muc Joe and Frank made it so enjoyable, and took away all the stress of buying a car. Anything I needed handled they took care of for me....thanks so much, you have no idea how much I appreciate it!! The car I got was a 2009 Certified Pre-owned Honda CRV. It is actually exactly what I needed and more. More
by Salese35
Employees Worked With
Frank Racanati, Joe Fardella
January 04, 2013
Joe Fardella and Frank Racanati were very helpful in finding my daughter a used Honda. The overall experience was very easy. I would reccomend this dealership. finding my daughter a used Honda. The overall experience was very easy. I would reccomend this dealership. More
by joelo5254
Employees Worked With
Frank Racanati, Joe Fardella
January 03, 2013
Frank Racanati was exceedingly knowledgeable about the vehicles. Best auto salesman that I have dealt with in 35 years. Friendly, but not pushy. I explained what features that I wanted and he immediately vehicles. Best auto salesman that I have dealt with in 35 years. Friendly, but not pushy. I explained what features that I wanted and he immediately identified the model and trim that exactly met my needs. More
by frequentflyer
Employees Worked With
Frank Racanati
December 30, 2012
Process was really smooth since I walked in. Mario was really helpful and knowledgeable of Honda cars. Mario was able to work with Manager and give us great deal on Honda Odyssey. really helpful and knowledgeable of Honda cars. Mario was able to work with Manager and give us great deal on Honda Odyssey. More
by ashishkhandelwal
Employees Worked With
Mario Castellanos
December 28, 2012
I saw a pre-owned car for sale at Paul Miller Honda which I saw a pre-owned car for sale at Paul Miller Honda which is about 45 minutes from where I live. I decided to go check it out. When I got there I met I saw a pre-owned car for sale at Paul Miller Honda which is about 45 minutes from where I live. I decided to go check it out. When I got there I met Frank Racanti. He was very knowledgeable about the car I wanted to buy (even though it was a Chevrolet)!! There was no pressure to buy it or to sway me to buy a Honda. Frank is very friendly and a jokester..as am I. I would definately drive another 45 minutes to Paul Miller Honda to see Frank when I am looking for another car. More
by wikkedonez
Employees Worked With
Frank Racanati
December 25, 2012
This dealership is arrogant is dishonest. I had my car in for a 12k mile service. Everything was supposedly checked out and the car was given back to me. A mere 4k miles later, the car needed a full brake jo for a 12k mile service. Everything was supposedly checked out and the car was given back to me. A mere 4k miles later, the car needed a full brake job. Really? So much changed in 4k miles? Well I found out that the waranty on the brakes expired at 12k miles, so if they had diagnosed the problem at the initial service appointment, it would have been a free fix. Instead they made me "split" the cost with them, so I was out $400. When I complained, I was told that I could get reimbursed on the $400 due to a legal settlement that Honda made in the courts for their poor brake quality. I spent time filling out all the papers to apply for the settlement and was then rejected; told that based on my VIN and manufacture date, I didn't qualify. Really? The dealer didn't know that my VIN and date didn't qualify? Did they just tell me to apply to shut me up? When I wrote a letter of complaint to the manager, he basically told me "tough luck buddy." The amazing thing is, I have bought, leased and serviced several cars from this dealer over the years, and they knew I was enraged by the situation, yet refused to do anything about it. They were willing to lose a loyal customer for $400, I can only imagine how they would treat other customers. I would NEVER do business with this dealership again. It has really changed in the past few years, and the Paul Miller Group, because it sells so many higher end car brands, really has an amazingly arrogant culture. There are so many other good dealerships out there, do yourself a favor and AVOID PAUL MILLER DEALERSHIPS AT ALL COSTS!! Try Garden State Honda on Rte 3 in Clifton, much nicer and more honest. More
by srglasser
Employees Worked With
Rick Meyers
December 19, 2012
Mr. Kleter was a great representitive of the dealership. No pressure, but allowed the car to sell itself. He understood our price point, it's importance to us and worked with us to make it possible. He intr No pressure, but allowed the car to sell itself. He understood our price point, it's importance to us and worked with us to make it possible. He introduced us to the key features on the 2013 Honda Pilot EX-L RES that sold us on the vehicle. He walked us through the process of the purchase and whipped up an awesome cup of green tea cappucino that my wife still raves about. When we picked up the car he offered to help set up our phones with the integrated bluetooth and saw us off. A very personable man who made our experience excellent. We are completely satisfied with Mr. Kleter and the Paul Miller family. My wife loves her new "Mommy-mobile" and is looking forward to bringing home our first child in it in the next couple weeks. I can rest comfortably knowing she is driving a safe and reliable vehicle fully supported by the Paul Miller Family. Thank you for a great overall experience. More
by veronafd2596
Employees Worked With
joe kleter, Joseph Kleter
December 19, 2012
I had the pleasure of doing business with Mario. He is a great salesman and made me feel very comfortable during my purchase. I would recommend him to anyone looking to purchase a new car. Alexandra was great salesman and made me feel very comfortable during my purchase. I would recommend him to anyone looking to purchase a new car. Alexandra was very helpful when I first contacted Paul Miller Honda. More
by Mruiz08
Employees Worked With
Alexandra Hidalgo
