Paul Miller Honda of West Caldwell

This was our 2nd experience dealing with Mario Castellanos at Paul Miller Honda of West Caldwell. As a sales consultant Mr Castellanos was very professional, friendly, and worked very hard to make Castellanos at Paul Miller Honda of West Caldwell. As a sales consultant Mr Castellanos was very professional, friendly, and worked very hard to make our experience the best it could be. Mr. Castellanos was knowledgeable about the vehicle and his customer service is second to none. The dealership is remarkable and would certainly purchase more vehicles through Mario Castellanos at Paul Miller Honda of West Caldwell. All in all what a wonderful experience. Thanks Mario - Thanks Paul Miller Honda of West Caldwell. More

Louis Gentile, my sales representative, has been nothing but professional, courteous and well informed with the Honda product line. He is enthusiastic and a customer advocate for his clients. He is most cer but professional, courteous and well informed with the Honda product line. He is enthusiastic and a customer advocate for his clients. He is most certainly in the top 1% of all sales representatives. Paul Miller Honda is fortunate to have him represent their dealership. Our family has been buying vehicles from Paul Miller Honda since they acquired this franchise. This is due to the outstanding reputation for integrity they enjoy in all of their franchises. Some time ago I had the pleasure of knowing their founder, Mr. Paul Miller, in a professional business setting. He is a successful business man first but extremely customer sensitive. He understands that service and reputation will drive clients back to the showroom for repeat purchases. There's certainly enough Honda Dealers to choose from in Northern N.J. This one just happens to be the best ! More

From the minute I stepped foot into the lot, the sales team was extremely attentive and friendly. I never felt pressured to make a decision, and felt very comforted by the expertise and professionalism of team was extremely attentive and friendly. I never felt pressured to make a decision, and felt very comforted by the expertise and professionalism of everyone involved. It was the first time I was buying a car from a dealer so I was very nervous, but I was constantly reassured by Joe and the finance team regarding the quality of the car and of their ability to help me achieve my goal and purchase. Everything went very quickly and smoothly, and their follow-up during the insurance and loan-attainment process was extraordinary. They were all very understanding about my wanting to be as thorough as possible. I was shocked when I had a loan and keys to the car within three days of looking! I would definitely buy from here again, and recommend that others do the same! More

At competing dealers, both Subaru and Hyundai, the sales team thought that the traditional method of negotiations (i.e., sending a different person to us during negotiations and then convening all at once b team thought that the traditional method of negotiations (i.e., sending a different person to us during negotiations and then convening all at once before us) was the way to secure a deal. The team at Paul Miller did not engage in pressure sales with us. They were straightforward in the entire process and allowed my wife and I the time to consider each offer (i.e., sales price, financing, and warranty). All questions and concerns were addressed in a professional and courteous manner. I was able to listen to salespersons working with other customers and they displayed the same professionalism and courtesy that I received. The car was purchased and driven off the lot on the same day. More

From the time I entered the front door, everyone was so friendly and I was escorted to the front desk where the woman there got me a sales representative. He was very nice to my wife and I, and he even hel friendly and I was escorted to the front desk where the woman there got me a sales representative. He was very nice to my wife and I, and he even helped me when he was supposed to get his lunch break. He helped me pick out a better accord then I had for even a cheaper price then what I was already paying. Everything worked out better than I expected and my monthly payments were lowered by $40.00 a month. This is a great dealership. More

Third new car purchased or leased here. No BS. A square deal was presented that beat the competition, which included the dealership where my cousin works. I got the car I wanted with the features I wanted. deal was presented that beat the competition, which included the dealership where my cousin works. I got the car I wanted with the features I wanted. All paperwork was processed expeditiously. No surprises in the handling of the financial arrangement which was very professionally handled. The car was well delivered, clean and with a thorough explanation of the features included. The dealership and the automobile perform well beyond my expectations. More

My experience buying my car from Pual Miller Honda with Jose was a dream. He was very personable and friendly. Any questions I had were answered even if I asked to go over them once again before the transa Jose was a dream. He was very personable and friendly. Any questions I had were answered even if I asked to go over them once again before the transaction was finished. I would definitely return to see him and the dealership when I am in the market to buy another car down the road. I can not speak for the repairs and maintenance because I have not had any done at this moment. The whole process was upfront and very professional. It was great doing business here and I would recommend it to anyone looking to purchase a Honda. More

I would highly recommend Paul Miller Honda of West Caldwell to anyone interested in buying a new or used vehicle. The service was great and the staff I meet were friendly and professional. When rece Caldwell to anyone interested in buying a new or used vehicle. The service was great and the staff I meet were friendly and professional. When recently purchasing a used car my salesmen, Lou Gentile, was friendly, respectful, and very knowledgeable regarding the vehicles I was interested in considering. He listened to the needs I had in an automobile and within the price range I could afford. I never felt pressured during the process of choosing the vehicle, and felt confident in the price and the vehicle when I made my final decision. One of the best parts of the experience was picking up my car. Lou and the staff had everything in order and it went so smoothly I was amazed. I have never had this happen before when purchasing a car!! I have recommend Paul Miller Honda to many of my friends and family when they are looking to purchase a new or used automobile. More

I would highly recommend Paul Miller Honda of West Caldwell to anyone interested in buying a Honda. Our salesmen, Melvin Duran was friendly, respectful, and knowledgeable. Buying a car for our 17 year Caldwell to anyone interested in buying a Honda. Our salesmen, Melvin Duran was friendly, respectful, and knowledgeable. Buying a car for our 17 year old son, was not an easy decision, but Melvin not only listened to our needs concerning safety, but also made the process from start to finish a pleasurable experience. How rare it is in the world of car dealerships, that you find an unpretentious, hard working and honest salesmen. When we need to buy another car in the future, Paul Miller Honda will be the first and last place on our list. Looking forward to working with you again, Melvin. More

Lou was one of the best salespeople I have every known... He was not overly forceful and enables me to purchase what I wanted. The present vehicle we have is number 2 from Lou. He was not overly forceful and enables me to purchase what I wanted. The present vehicle we have is number 2 from Lou. More