Paul Miller Toyota of West Caldwell

My salesman, Omar Rodreguez,made for a very pleasant and informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the app informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the appointments coordinator and my initial contact, contributed greatly to a positive experience by providing basic information in a manner that gave me confidence of a successful outcome. The management was fully prepared and able to answer my every question and concern, with special thanks to Nelson Moreno, Ryan Stewart and the entire team.. More

I stopped by Paul Miller Toyota of West Caldwell, NJ to test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was know test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was knowledgeable and kind. I Kelly came to my home the next day in order to bring me back to the dealership to complete the delivery. It was a no pressure deal. I was able to get the RAV4 at MSRP. I felt this was a good deal considering the new car pricing environment. I’ll be back in 39 months to get another vehicle from Paul Miller Toyota of West Caldwell NJ. Thank you. More

Very rude service department. Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a waste of time and effort to go there on a rainy day. I will never go again. Rude personnel refused to take my complaint as well.. my service Confirmation Code was X02V6HC884, just in case More

Bad experience with Service Department. 2022 , under warranty. Was charged for a battery for fob that wouldn't work. 2022 , under warranty. Was charged for a battery for fob that wouldn't work. More

This dealer in Bloomfield avenue in West Caldwell New Jersey has a large waiting area for customers waiting for their cars to be serviced. Jersey has a large waiting area for customers waiting for their cars to be serviced. More

I had a hitch installed. They gave me a price on the phone. I told them I had a 15% off coupon and was told bring it in when you drop the car. I did and was told it would They gave me a price on the phone. I told them I had a 15% off coupon and was told bring it in when you drop the car. I did and was told it would be applied after the job was done. When the job was done they refused to honor the coupon costing me $150. Coupon stated "For parts and service only." The guy on the phone insisted this was an "accessory" and was already discounted - which after checking the Toyota website I can see is a lie as the parts were sold to me at full price. They also went with the bottom line of the coupon - "Other restrictions may apply." Well - they had two opportunities to tell me they wouldn't honor my coupon before the job was done. They didn't on each and in fact told me it would be applied when I checked out. Trust these people at your own risk. More

We just bought a 2022 Venza and Marvin Garcia was wonderful! He listened to our needs and helped us to choose a vehicle that was best for us without being pushy. Justin was thorough and patient when wonderful! He listened to our needs and helped us to choose a vehicle that was best for us without being pushy. Justin was thorough and patient when explaining all the new features in the car. I recommend this dealership and would buy there again. Marvin made buying a car easy. More

Our experience buying a Toyota Truck from Omar R. was First Rate and made us feel assured we were in the right place.Would totally recommend Paul Miller Toyota for anyone looking for a new or used ve was First Rate and made us feel assured we were in the right place.Would totally recommend Paul Miller Toyota for anyone looking for a new or used vehicle.Ask for Omar! More

The best experience I ever had. I can stop by anytime and get help . I am very happy to have Kamal as my salesman and Jason Harper as my service advisors. They are very helpful to m I can stop by anytime and get help . I am very happy to have Kamal as my salesman and Jason Harper as my service advisors. They are very helpful to me. More

I first dealt with a combination of Jaime and Cathy from internet sales. Both were efficient, knowledgable and quite nice, and did the fair dealing for the regular sales staff. Only met them on the p from internet sales. Both were efficient, knowledgable and quite nice, and did the fair dealing for the regular sales staff. Only met them on the phone. They made the deal. I had some e communication with a sales manager and agreed to show up to purchase the ‘22 Corolla SE. When I got there I met Krzysztof ( Kris) who was the official salesman(?). There were several very nice men who made us feel comfortable (conversation, coffee, water) until Krz got going. He looked through reams of paperwork that I brought with me, and solved several sticky problems until he passed me off to cool Frank in financing. A major nerd, but exactly the kind of guy my sweetie and I appreciate. All were straightforward and seemingly honest. No trickery, fast talk or other car sales cliches. I understood everything. We were taken to the car with Justin, a fine man, who taught this 70 year old the intricacies of working a new car. My last car is a 2010. The electronics are daunting. He made all the new stuff make sense, answered many naïve questions from me, and didn’t make me feel stupid. A keeper. All said and done, a pleasant experience in a car dealership! Surprise! If you would rather have a Honda, they have a dealership across the street. More