
Paul Miller Toyota of West Caldwell
West Caldwell, NJ
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733 Reviews of Paul Miller Toyota of West Caldwell
My wife and I recently purchased a 2018 Toyota sienna from this dealership, and while we like the vehicle I wish our experience had ended well. Long story short after rushing us through the paperwork pro from this dealership, and while we like the vehicle I wish our experience had ended well. Long story short after rushing us through the paperwork process and insisting that my wife not be on the loan for the new car, they incorrectly filled out the paperwork for the new york registration. This resulted in an additional charge being due weeks after we bought the car. I would have expected the dealership to eat the costs here given that it was their error. Instead they called me to let me know that they would not send me my plates until I pay this amount, giving me no choice since my plates were expiring. I understand that mistakes happen but when the dealership is charging a $750 documentation fee, you would think that they could correctly fill out the documents. Especially given that fee is well above the state average. Never before have I been contacted to pay an additional amount after completing a transaction, whether it was a car or not. If you want to be treated the way you are probably expecting to be by most dealerships shop here. If you want a better experience I would look elsewhere. More
I could not desire anything better I honestly appreciate the job is well done thank you Kevin for the way you handle things with the device in my car the job is well done thank you Kevin for the way you handle things with the device in my car More
I have the greatest confidence knowing that Chris G. will always provide the best guidance for my automotive concerns. Just recently my AWD light appeared and stayed on for two days, and then went off. will always provide the best guidance for my automotive concerns. Just recently my AWD light appeared and stayed on for two days, and then went off. I called the Service Department and thankfully Chris G. answered. He said, bring the car into the shop and we can perform diagnostics and see what is going on.. I am glad that I followed his advice, my auto needed some TLC . Thank You again Chris. Safe driving is important, but driving safely, knowing that the dealership Automotive Technicians are experts and the attention to details with diagnostic and repair skills, helps with the comfort of knowing... I am on safely on the road again. OBTW...the new Service location is Very Nice!! Excellent design and layout. Your designer thought of everything for the best customer experience. Hats off!! Denise B. More
Knowledgeable, professionally, and extremely helpful. & curteous. They explained everything in detail especially the difference between my 2015 RAV 4 & the one I was purchasing. & curteous. They explained everything in detail especially the difference between my 2015 RAV 4 & the one I was purchasing. More
Excellent to work with and I made a purchase that I was very pleased with. All involved (Marvin, Andy, and Ryan) in my purchase treated me with respect and made the process pain free. I would definitely bu very pleased with. All involved (Marvin, Andy, and Ryan) in my purchase treated me with respect and made the process pain free. I would definitely buy again! More
First and foremost, I want to thank the Toyota dealership in West Caldwell. My experience, from the moment I walked through the door to the negotiation and signing process, was incredibly positive. I’ve visi in West Caldwell. My experience, from the moment I walked through the door to the negotiation and signing process, was incredibly positive. I’ve visited other Toyota dealerships in the area, but all I encountered was negative, aggressive treatment, without anyone taking the time to understand who I am. However, that was not the case at West Caldwell. Marvin greeted me warmly from the start and handled my inquiry with care. We sat down together, and he worked with me throughout the negotiation process with an outstanding attitude. Even the sales managers and finance team were excellent, going above and beyond to secure the best loan rate for my situation. This all reflects the strength of a great team that knows how to properly welcome customers, making them feel like family. I highly recommend visiting this dealership and speaking with Marvin Garcia who will take care of you from the start—this is the right family who will treat you like their own. More