Paul Miller Toyota of West Caldwell

Chris G. - service advisor is awesome!!! Wish everyone is like him !! they took care of my 4runner like its their own vehicle unlike the dealership in Crestmon - service advisor is awesome!!! Wish everyone is like him !! they took care of my 4runner like its their own vehicle unlike the dealership in Crestmont Toyota in 23 north.. I had a bad experience.. my car got scratched up in the fender and a dirty pair of gloves was left inside the engine bay.. they said they will take care of it, but I’m not going near that dealership again.. and from now on i will go to Paul Miller Toyota of west caldwell… They have the best service in the business.. the lounge area is adequate and clean.. and they have complimentary, water and hot coffee if you want.. ❤️❤️❤️🙏🏻🙏🏻🙏🏻😊😊😊 More

Great support, review of work required and done. Very polite and professional staff. Chris was extremely helpful. Thank you all. Very polite and professional staff. Chris was extremely helpful. Thank you all. More

I ordered my car in April, and the salesman was up front and told me it wouldn't be delivered until July. He kept me updated during that three-month period. As soon as the car was delivered, he called. I ca and told me it wouldn't be delivered until July. He kept me updated during that three-month period. As soon as the car was delivered, he called. I came in, paid for the car, he set up my dashboard, and off I went. I am very happy with the way things went. More

I visited three Toyota dealerships and Paul Miller Toyota of West Caldwell won my business. I was respected with my vehicle choice and was not dealing with aggressive salespeople trying to change my mind ab of West Caldwell won my business. I was respected with my vehicle choice and was not dealing with aggressive salespeople trying to change my mind about colors or vehicle options. Where other Toyota dealerships told me there was an 8 week wait to get a white Toyota 4 Runner, Sammy & his team had my truck within 24 hours. They also great personalities, I worked with Kelly & Sammy. Drive by and check them out. You will be respected and they will work hard to get you in the vehicle you selected. More

My 11 years of customer loyalty says it all! Keep up the great work! I've always been satisfied. Keep up the great work! I've always been satisfied. More

I had the first service of my leased car. Sergio at the service counter was nice and said it would take about an hour and a half but when I said I would wait, he said they would try to get i Sergio at the service counter was nice and said it would take about an hour and a half but when I said I would wait, he said they would try to get it done in an hour and the car was ready in an hour. They checked an issue I asked, too. They have a smaller, quiet waiting room separate from a regular waiting room with WiFi. Overall a good experience. More

I think this is a "new" kind of dealership, everyone was so kind and courteous! Marvin could see I was a bit out of my element, so any questions I had he patiently explained and made the process of buying a so kind and courteous! Marvin could see I was a bit out of my element, so any questions I had he patiently explained and made the process of buying a car so easy and comfortable. I am so grateful. Thank you, Marvin More

If my problem. Were his he would not have solved it otherwise Thank you Jason Marcel Antaki Were his he would not have solved it otherwise Thank you Jason Marcel Antaki More

My tire was under warranty from Toyota. I had a blow out and had to purchase a new tire. I brought the tire here and asked Chris to file an out of network claim for the tire. I tried to I had a blow out and had to purchase a new tire. I brought the tire here and asked Chris to file an out of network claim for the tire. I tried to determine the status of the claim. No return calls to even say they were unsuccessful. Called the mgr and was left on hold for over 10 minutes. Frustration beyond. More

Sergio is always helpful for my car service, I always call all him to set up appointments call all him to set up appointments More