Paul Miller Toyota of West Caldwell

Great Salesperson, more work needed with finance customer se Bernardo is an excellent salesperson. From start to finish and even after, he has continued to provide excellent service. Unlike other dealerships, I Bernardo is an excellent salesperson. From start to finish and even after, he has continued to provide excellent service. Unlike other dealerships, I felt no pressure. Great job by Bernardo. More

Repeat customer This is my third 4 runner. All were purchased at this location, two from Caldwell Toyota and the present one from Paul Miller Toyota. I have know John This is my third 4 runner. All were purchased at this location, two from Caldwell Toyota and the present one from Paul Miller Toyota. I have know John Carbone from my first purchase and Jim Velsor was my last salesperson. Jim is an excellent salesperson who I consider a friend also. Jim calls me to wish me a happy birthday and periodically to see how I am doing. I have dealt with the service department for all three vehicles with service every 5,000 miles. Every time I come in for service I look for Jim. My present 4 runner just turned 3 years old and has 66,000 miles on it. Without doubt I will purchase my next vehicle here and hopefully from Jim. More

Broken Wiper Unit Heard a clicking with wipers. Service person said, after taking a good look, that unit seemed broken. Gave me a loaner overnight and completed next da Heard a clicking with wipers. Service person said, after taking a good look, that unit seemed broken. Gave me a loaner overnight and completed next day. They were courteous and cautionary. More

Last Minute Appointment I was overdue for my scheduled maintenance and had no appointment. Finding myself in the area on a Friday afternoon with some unexpected available tim I was overdue for my scheduled maintenance and had no appointment. Finding myself in the area on a Friday afternoon with some unexpected available time, I stopped in hopes the service department could squeeze me in. Without an appointment, I was prepared to be met with either "come back another time" or "we can do it, but get comfortable on the couches." They not only took my RAV right in, they also turned it around in under an hour. Thanks! More

Fantastic All the workers in the dealership were very responsive and definitely help everyone to get what u want from them.Thanks guys especially anthony the sa All the workers in the dealership were very responsive and definitely help everyone to get what u want from them.Thanks guys especially anthony the sales person helped me out in getting my new car. More

I can't think of a title so I am skipping this.. We are happy with our beautiful Camry so far. This is our first Toyota and it had a good rating in Consumer Reports so we hope it will always be as g We are happy with our beautiful Camry so far. This is our first Toyota and it had a good rating in Consumer Reports so we hope it will always be as good as the day we drove it home. More

Lease Renewal Everything was well explained. My salesman was very patient with me. Was attentive to my questions. Gave "down-to-earth" answers and asked if I had Everything was well explained. My salesman was very patient with me. Was attentive to my questions. Gave "down-to-earth" answers and asked if I had further questions. More

Great Experience I was in and out within 30 minutes. The staff was extremely helpful and efficient. The work order was reviewed in great detail and an explanation of I was in and out within 30 minutes. The staff was extremely helpful and efficient. The work order was reviewed in great detail and an explanation of what I needed to do next. More

Excellent Friendly customer service people and efficient service department. Was in for 50000 mile service and inspection, tire rotation. Had an appointment, i Friendly customer service people and efficient service department. Was in for 50000 mile service and inspection, tire rotation. Had an appointment, in and out in about an hour. Customer service ran a check saw a recall for replacement of ac motor. Motor was out of stock that day, but they called when the part was available and made an appointment, in and out in about a half hour. More

Exceptional The staff are exceptional and very helpful. Lexi is a super sales rep with good customer experience management skills and product knowledge. Thumbs up The staff are exceptional and very helpful. Lexi is a super sales rep with good customer experience management skills and product knowledge. Thumbs up for Lexi. More