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Paul Miller Toyota of West Caldwell
West Caldwell, NJ
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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761 Reviews of Paul Miller Toyota of West Caldwell
July 15, 2018
excellent service came in for a new lease, sales agent was very understanding about the type of vehicle i wanted. Alan Engert in Sales was extremely thorough, concise a came in for a new lease, sales agent was very understanding about the type of vehicle i wanted. Alan Engert in Sales was extremely thorough, concise and answered all my questions in a very pleasant yet professional manner. Alan Engert in Sales is very easy to work with and not intimidating or demanding as alot of your typical car sales agents are which is the main reason that discourages most car buyers. The time i spent at the car dealer turned out to be a very good day and not frustrating. From the sit-down conversation with the sales agent in order to obtain a vehicle all the way thru signing papers with the Finance agent. No hassles whatsoever! As a long time Toyota customer, i found it so easy leasing a vehicle this time around! I can’t wait for my next one! More
by nomorehassle
Employees Worked With
Alan Engert and Frank in Finance
July 07, 2018
Excellent Sales person, Rob Rago, was truly professional, as was Frank and everyone else we dealt with. We learned a great deal about the car from Rob, and he Sales person, Rob Rago, was truly professional, as was Frank and everyone else we dealt with. We learned a great deal about the car from Rob, and he worked diligently to find the car we wanted and work out acceptable terms. More
by Mike
Employees Worked With
Rob Rago, Frank, Alfredo Fabregas
July 04, 2018
RAV4 2018 It was a satisfying experience made possible with the assistance of Frank Nitti.we are enjoying our new vehicle. The staff were helpful and tend It was a satisfying experience made possible with the assistance of Frank Nitti.we are enjoying our new vehicle. The staff were helpful and tended to our needs. More
by toydivine.60
Employees Worked With
Frank Nitti, Mike Racioppi
July 04, 2018
HORRIBLE! AVOID AT ALL COSTS!!! By far, this is one of the WORST car dealerships I have ever been to in my life! The sales manager, by the name of Melvin was unwilling to negotiate w By far, this is one of the WORST car dealerships I have ever been to in my life! The sales manager, by the name of Melvin was unwilling to negotiate with us as we struggled to come to a consensus. It's the job of the car dealer reps. to work closely with their clients and to provide excellent customer service! He was TERRIBLE and OFFEENDED us by accusing us of stealing our own bought Toyota Camry car from the DCH dealership in Somerset. What a horrible, disrespectful and highly inappropriate man to deal with - very rude on top of that. He did not help, but caused more stress on the entire process. We waited for hours today for a rep. to come over. All in all, Paul Miller of Toyota in Caldwell needs to reassess their employees' qualifications and customer service skills...because all of them are outrageous. Trying to sell us a 2016 Toyota Camry with so much mileage for more than a 2018 model.. pathetic. We even provided evidence by showing him the receipt for our prior 2017 Toyota Camry purchased a few months ago...It is July 4th today and a fellow American who treats another with harsh disrespect should not be a dealer in the first place. We went in with mediocre expectations and left completely disgusted due to the behavior of these dealers.. get your act together. More
by fahad23
Employees Worked With
James Velsor
July 04, 2018
purchasing a new Toyota I came to the dealership knowing exactly the car and equipment I wanted to purchase. The salesman, Bernardo Amster, was very helpful in answering all I came to the dealership knowing exactly the car and equipment I wanted to purchase. The salesman, Bernardo Amster, was very helpful in answering all my questions and securing the vehicle with the correct equipment from another Toyota dealer. I would highly recommend him as a salesman to anyone interested in buying a Toyota at Paul Miller Toyota. More
by car afficianado
Employees Worked With
Bernardo Amster
July 04, 2018
Oil change. Checked my whole vechicle. JR is great!!!! I have been going there for over 20 years. I am sad they let some technicians go. I am glad some stayed. Joseph Rollo is great!!!! I have been going there for over 20 years. I am sad they let some technicians go. I am glad some stayed. Joseph Rollo is great!!!! More
by airplanes,dad123
Employees Worked With
Jerry Ciriaco, Joseph Rollo
July 02, 2018
Excellent customer service. My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable wa My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable waiting room. I was called at 7:30 a.m. and was processed by service advisor Matthew Grilli. My car was ready in one half hour with a very reasonable bill. Service Department staff were friendly, professional, and respectful. More
by Clare7c
Employees Worked With
Matthew Grilli
June 26, 2018
Satisfied customer Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining compli Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining complicated mechanics so they are understandable. Outstanding problem skills. More
by Wendy
Employees Worked With
Matt McConnell
June 25, 2018
Great customer service Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. More
by Cynthia14
Employees Worked With
Lexi Peluso
June 23, 2018
Great service I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb More
by Nick
Employees Worked With
Ernie Dix
