Paul Miller Toyota of West Caldwell

I would give this car dealership a 0 if the rating system allowed it! I recently went with my daughter to Toyota of Morristown and had the best experience imaginable. I couldn't believe I was in a car dealer allowed it! I recently went with my daughter to Toyota of Morristown and had the best experience imaginable. I couldn't believe I was in a car dealership. This was on the heels of, a day earlier, the worst experience I ever had with Toyota of Caldwell. They did a classic bait and switch with a quoted price "out the door". Evidently they had no idea what this term meant bc they started piling over $1500 onto the quoted price. They weren't even conciliatory or apologetic about the ordeal they put us through. They were rude and even arrogant, it was that bad. The experience left me livid and my daughter in tears. Caldwell Toyota should be embarrassed and ashamed of their old fashioned get em in And screw em approach to sales. At Toyota of Morristown I asked to speak directly with a sales manager as I didn't want to get tossed around from salesman to salesman to manager Like I was t Caldwelll Toyota. I was greeted warmly by the owner of Morristown Toyota and we quickly settled on a very fair and reasonable price for my daughter's 2013 RAV4. The salesman who drew up the paperwork was no less polite and helpful. Even the finance manager was super, and we wound up buying some add-ons at a nicely reduced price. Another young fellow even assembled my grandson's car seat and installed it in the new car. I couldn't have asked for a better experience at Toyota of Morristown -- forthright, honest, Sensitive and everything else that Caldwell Toyota wasn't. I will buy again from Toyota of Morristown! More

I went there for oil change service last week. And this week I had to change my brakes and rotars ($500) as they did not check brakes and alert me last week. this is totally ridiculous!. they don't spend t week I had to change my brakes and rotars ($500) as they did not check brakes and alert me last week. this is totally ridiculous!. they don't spend time to explain what service is pending and anything that i need to take of soon to minimize additional damage to the vehicle. I would have saved rotars($200) if they would have alerted me well in advance or at the least last week. I cannot trust these people anywhere.. More

I bought a car (Highlander) from Caldwell Toyota in 2005 and brought it there for service on numerous occasions. From the day 1 my experience with this dealership was extremely favorable. Alan Engert (in sa and brought it there for service on numerous occasions. From the day 1 my experience with this dealership was extremely favorable. Alan Engert (in sales) was terrific to work with - the best product knowledge in the business and no "you gotta buy now" pressure! He took the time to understand my lifestyle and gave me great advice on which options to buy and which not to buy. I got a great deal on the vehicle with everything I wanted. In the 7 years since then, I serviced the car many times at this dealership. They were always great when it came to getting me an appointment at or near the time I requested. I never had to bring the car back for any faulty work and the service techs and manager always told me exactly what needed to be done and even offered to show me the steps they took along the way. Now that 7 years has passed by and I was interested in trading my Highlander in for the current year's model, Alan (who was still there ==> that speaks volumes in itself- doesn't it!) was great to deal with again! The same excellent guidance WITHOUT PRESSURE that I received the first time...exactly the type of guy you want to buy a car from... More

Once you have purchased a car at this dealership - you become invisible in the service department. I purchased a Toyota Camry Hybrid in 2010 and received service vouchers for free regular maintenance. Sc become invisible in the service department. I purchased a Toyota Camry Hybrid in 2010 and received service vouchers for free regular maintenance. Scheduling the service was not a problem. The problem with this service department are the people behind the service desk. I would bring my car in on Friday afternoon at about 4-5pm to have it serviced first thing on Saturday morning. I was told I would receive a call to tell me it was ready. I never received a call on any of the 6 visits. In fact, they do not answer their phones on Saturday morning citing that they are too busy and understaffed. When I went to get the car, someone would help me after a 20-30 min wait and say "you're all set". There was never any review of what was done or what was serviced - they just hand you the form and your keys. Obviously, they were too busy to explain what was done to my car. WOULD NOT RECOMNMEND SERVICE HERE!!!! More

I found this used 08 Acura MDX from this dealer, salesperson not even give you a warm welcome. after we discussed the price and agreed and put a deposit, then they treat you like cr*p. wasn't honest salesperson not even give you a warm welcome. after we discussed the price and agreed and put a deposit, then they treat you like cr*p. wasn't honest about the condition of the car, extra fees like "window etching, dealer fee, and frabication fee, which they won't tell you about until you do the purchasing contract with them. I will not consider going to this dealer again. AND BEAWARE, DO NOT PUT DEPOSIT IF YOU ARE NOT ASOLULATELY SURE TO PURCHASE THE CAR AND SEE THE FINAL CHARGES ON PAPER. IT IS VERY HARD TO GET IT BACK. I am still waiting for my refund for a week after they told me it will be done the next day after the deal broken. More

This place is a ripoff. I feel like I was totally taken This place is a ripoff. I feel like I was totally taken advantage of for my recent brake service. I just reviewed my receipt in detail and I am dumb This place is a ripoff. I feel like I was totally taken advantage of for my recent brake service. I just reviewed my receipt in detail and I am dumbfounded. They charged me $159 per rotor. a quick google search of the OEM part# shows MSRP of $152, purchase price $110 at toyotapartszone.com. So obviously the dealer gets them for even less than $110. I can't believe they actually charged me higher than MSRP! Again, the brake pads kit MSRP $76, online price $55. They charged me $92!!!! I immediately complained at the counter when he quoted me the price because I had a gut feeling it shouldn't be nearly that expensive, but I unfortunately I didnt have this knowledge to back me up, and with my tight schedule I didnt have the luxury of driving off and shopping around elsewhere. The only good thing was I had a 10% off coupon from dealercoupons.com (which I just noticed they didn't even apply to the labor charge(!), they only applied it to the parts charge, and it barely covers the NJ state sales tax anyways). I'm thinking if they had no qualms about ripping me off with these parts prices, maybe I didn't even need new rotors after all, they probably could've been machined. Also, their waiting room is lousy. There are no vending machines and the water fountain was out of service. it was a painful 3.5+ hours. Bottom line, AVOID this dealership like the plague. At least I learned my lesson though; next time i go for any service (somewhere else), I will be sure to research the actual price for parts ahead of time. I only hope these online review sites gain popularity so the bad dealers lose enough business and are forced to improve their service & prices. More

First they sent me an email with a quote in all different sized fonts. They said window etching was an absolute necessary fee even though i knew it wasn't and had things in fine print in the e-mail that sho sized fonts. They said window etching was an absolute necessary fee even though i knew it wasn't and had things in fine print in the e-mail that showed signs of sleezyness. I go in to work out a deal on the vehicle i want and agree on a price.. I stressed the matter over and over and over and over. IS THIS THE ABSOLUTE FINAL PRICE? and after numerous gareentee's that it was, i sign the paperwork and wait for the call about financing rates. I call them the next day and mentioned that i didn't see the destination fee that they kept including on other quotes.. and i said are you sure this price i signed for is the final price? and they said yes. So after another day from not hearing word about the financing situation i go there. and they said they made a mistake and have to add an 800 dollar fee to my purchase... I was infuriated after stressing how much i wanted a final out the door cost before i signed anything and said no deal. they took my paper work and threw it out. I stormed out very disappointed.. My parents also went to this store and they said noone even talked to them or offered any service while they waited until they got fed up and left. So a week goes by and i notice a deposit charge pop up on my credit card from them. i send 3+ e-mails and called about 5 times requesting that they refund my deposit. They never replied back in the e-mails and each time i called they said they would call me back with an answer and never did. so a few days later i went to the store to demand my refund in the middle of my work day and they had 5-6 salesman trying to get me to settle on an offer. i repeatedly told them in was in a hurry and just want my deposit back. after 30-45 minutes of waiting and argueing that led to me screaming and cursing. finally a manager comes out and apoligizes and says he has the refund marked up right here but before i take it he wanted to know if he split the difference on the additional fee's they forgot about if i would take the vehicle. i was ready start throwing things at that point and screamed no in numerous ways until they finally agreed to give me my money back and i stormed out and rushed back to work very late. it was a horrible experience and i would advise to have absolutely nothing to do with them. they wasted my time, and they were very dishonest. More

Caldwell Toyota is a 5 Star Dealership and will treat you Caldwell Toyota is a 5 Star Dealership and will treat you right! The Dealership is a Green Business, and a top notch place, the Salesman and Fina Caldwell Toyota is a 5 Star Dealership and will treat you right! The Dealership is a Green Business, and a top notch place, the Salesman and Finance Team are smart, experienced, and fair. This is the Best Dealership we have ever bought a vehicle from. On top of the extremely nice dealership, the staff make it truly an enjoyable experience to purchase a vehicle. We just purchased a used 2008 Sequoia, and Chip Hunley was our salesman and he was Great, he was especially helpful in helping my wife find what vehicle she wanted and would need as we have a baby on the way. I have been trying to get her to decide on a vehicle for the last year and Chip helped her weigh her choices and had a vehicle picked in 30min. We could tell that he really cared and was a Dad and Grandfather himself, on top of knowing anything and everything about each vehicle, the dealership, and Toyota. He told us about the Caldwell Cares program which offers free loaner, shuttle, and oil changes for cost, which we couldnt believe was free and even helped us setup a complimentary detail and service visit within 30 days of our purchase. Jonathan Webber was also great at laying out our warranty options and made the process simple. J Caldwell and his team truly know how to Treat Customers right. More

Steve was friendly to deal with and we appreciated his time. We test drove a Venza, a RAV4 and a Scion xB. He called us loony for asking about if we could get a manual transmission. He was very persona time. We test drove a Venza, a RAV4 and a Scion xB. He called us loony for asking about if we could get a manual transmission. He was very personable and patient and seemed like a guy we could work with. We thought the cars were too grown up for us - mushy and boring - otherwise we might have done business. More