Paul Miller Volkswagen of Bernardsville

For a week or so I was communicating with someone from the dealership about test driving a used vehicle on their website. I was doing this through email and the person who I was communicating with include the dealership about test driving a used vehicle on their website. I was doing this through email and the person who I was communicating with included their email signature picturing their job title as "Online Sales Specialist". Throughout the week I had multiple questions that were entertained and/or answered. After driving more than an hour to the dealership, I was informed that I had been communicating with their AI representative, and that the vehicle was already in the process of being sold. The vehicle had not yet been removed from the dealership's website, so the AI system was unaware that it was no longer available, resulting in an unnecessary trip. Not only had this happened, but I also scheduled an appointment online through their own calendar, with confirmation. First of all, I was never made aware at any point that the assistant I was communicating with was an AI assistant. Now there isn't a law that they must disclose that it is AI generated communication, (There is a bill in PA that hasn't been passed yet - H.B.95) but it is highly unethical to do so and is genera practice. Not to mentioned that the email signature they include in the replies is incredibly misleading. Even with this, my biggest problem is that I had an appointment booked and nobody took notice to the problem, whether that is the very irresponsible manager fault, or whoever deals with scheduling. I would recommend that anyone interested in purchasing a used car does not even think about doing so with Paul Miller VW. They are incredibly unprofessional and appear to have little coordination between their online sales process, scheduling system, and dealership staff. I would like to emphasize that I am not opposed to the use of AI, but this is a candid example of it being used the wrong way. More

Wonderful service and support by Paul, Maria, Liam and the entire team at PM VW. Timely and professional service all handled by folks that genuinely care. They continue to exceed my expectations. Thank yo the entire team at PM VW. Timely and professional service all handled by folks that genuinely care. They continue to exceed my expectations. Thank you! More

Excellent service. I’ve been a customer for 20 years and they have never disappointed me. Service is very efficient and this dealership cares for its customers. I’ve been a customer for 20 years and they have never disappointed me. Service is very efficient and this dealership cares for its customers. More

Always a pleasant experience, service is quick and friendly, came in for oil change , car returned done and cleaned friendly, came in for oil change , car returned done and cleaned More

Been a customer at Volkswagen of Bernardsville for 10-15 years and consistently experienced excellent service. years and consistently experienced excellent service. More

Giving them 5 stars is not enough for the service they provide. I can only say thank you very much. They are the best, thank you. provide. I can only say thank you very much. They are the best, thank you. More

The service was quick and everyone was helpful. I do recommend this volkswagen dealer for service. I do recommend this volkswagen dealer for service. More

Everyone I dealt with was very helpful and gracious thank you all for your expertise you all for your expertise More

Always pleasant and helpful, I don't trust my car with anyone else. Not even the VW dealer around the corner from me. anyone else. Not even the VW dealer around the corner from me. More

My new ( 7400 miles) Taos had a complete transmission failure. The communication regarding the status of my vehicle was disappointing. As was the length of time it took to repair. The car broke down on O failure. The communication regarding the status of my vehicle was disappointing. As was the length of time it took to repair. The car broke down on October 8th, was towed to the dealership, and we didn’t get it back until October 20th. The car is driving great now, the mechanics did a great job. Unfortunately, the rest of the service experience was underwhelming. More