Paul Moak Honda

This is the 5th Honda we have purchased. Four of these were purchased with Charlie Waite as the salesman. The other Honda was purchased used from our brother-in-law. The first time we met Charlie, he un were purchased with Charlie Waite as the salesman. The other Honda was purchased used from our brother-in-law. The first time we met Charlie, he understood that we did not want to dicker over the price of the car. We wanted to know the bottom line. We had done our homework and knew exactly what we wanted. Charlie worked with us to get a good price. He took his time to go over the car and explain everything to us. He called to see if we were enjoying the car and every time we have been back to buy a car he has called us by name. We have recommended Paul Moak and specifically Charlie Waite to a number of people. We look forward to buying our next Honda from Paul Moak and Charlie Waite. As we left the dealership my husband said, "Well, I guess until we get a lemon, we will continue to buy Hondas." I certainly don't expect to ever buy a lemon. Our Hondas have been outstanding cars. The 1994 Honda is still in the family and running fine. Thank you, Honda! Keep up the good work! More

When I called Paul Moak, I did not intend on buying a car the same day. My call was given to Mr. Lewis and he asked several questions concerning my interest and it took off from there. I jokingly stated to the same day. My call was given to Mr. Lewis and he asked several questions concerning my interest and it took off from there. I jokingly stated to Mr. Lewis that he was really utilizing his salesman skills to get me a car. He replied, "I have only been doing this for two years." Mr. Lewis was very patient with me and helpful in explaining the process. He found what I was looking for and worked hard to get me what I wanted. Mr. Lewis should be commended for his great personality, being friendly and genuine at the same time. I really did enjoy my experience with Paul Moak Honda and I do plan on recommended others to this dealership. I was completely satisfied with the services and this was a great experience. More

By far the friendliest people to deal with. Bruce was very informative and willing to give me the best deal possible. The car was for my daughter and Bruce took alot of extra time to explain all of the o very informative and willing to give me the best deal possible. The car was for my daughter and Bruce took alot of extra time to explain all of the options on the car to her. This was her first experiance with a dealer and she was very pleased. More

WHY WE GAVE THE RATINGS ARE: ALL OF THE PERSONNEL WHY WE GAVE THE RATINGS ARE: ALL OF THE PERSONNEL WERE VERY FRIENDLY, ACCOMMODATING, PATIENT AND HELPFUL. WE WERE INDRODUCED TO KEY PERSONNEL, WHY WE GAVE THE RATINGS ARE: ALL OF THE PERSONNEL WERE VERY FRIENDLY, ACCOMMODATING, PATIENT AND HELPFUL. WE WERE INDRODUCED TO KEY PERSONNEL, THE SERVICE MANAGER, JIM VIBERG, THE SERVICE WRITERS,SAMANTHA CREEL AND DiANN BOYKIN,AND JONATHAN CHADIC THE BUSINESS MANAGER BY OUR SALESMAN,NORMAN BAILEY. WE ALSO MET THE GENERAL MANAGER, LARRY HOLDER. THESE TWO GENTLEMAN WERE VERY PROFESSIONAL AND WE WERE ABLE TO NEGOTIATE THE PRICE OF A 2010 CRV. WE WERE RELAXED AND FELT COMFORTABLE TO ASK QUESTIONS BECAUSE THERE WAS NO PRESSURE FROM NORMAN BAILEY OR LARRY HOLDER TO HURRY UP AND LEAVE. THEY TREATED US VERY WELL. WE WILL RECOMMEND PAUL MOAK TO OUR FRIENDS. More

I recently purchased a certified used vehicle from Paul Moak Honda while visiting from out-of-state. I had no intention of purchasing a vehicle during this trip, but from the moment I stepped onto the lot Moak Honda while visiting from out-of-state. I had no intention of purchasing a vehicle during this trip, but from the moment I stepped onto the lot, our salesman, Bruce Stewart, made a remarkable impression on my wife and I. It did not take long to realize that something was "different" about this dealership. Mr. Stewart was extremely friendly, helpful, and certainly knowledgable about the Honda Brand as well as the current inventory. However, we did not experienc the usual sales pressure to make any commitment or feel pressured to purchase a vehicle. In fact, I was surprised that Mr. Stewart spent so much of his time showing and test driving so many vehicles when we had so clearly indicated that were out-of-state vistors with NO immediate interest in buying. We were, at best, undecided on which vehicle we needed to replace our aging mini-van and still meet our family's needs and budget. Mr. Stewart gladly showed us every vehicle we expressed an interest in and explained, in depth, the features of each. Mr. Stewart patiently listened to our requirements and needs and recommended that we look a certified 2008 Honda Pilot which we liked a great deal. After a through showing of the vehicle, Mr. Stewart let us know what the purchase price would be. We left the lot that evening without purchasing any vehicle, or feeling any pressure to buy. However, we were clearly impressed with our experience with this salesman. We went back to the hotel that night to do our research and settled on the price we would be willing to pay. The next afternoon, we returned to the dealership, took another test drive, and let Mr. Stewart know we were ready to do business. We fully expected the previously quoted price be completely forgotten and our "battle" with the dealership to begin. Mr. Stewart quickly returned with a price less than what he told to expect the previous day. I could have fell over: not only was the price less than what I had been qouted earlier, it was within $80 of what my final offer was to have been. I had never purchased a vehicle without out the usual back and forth and normal sales manager-salesman tactics. Mr. Stewart and Mr. Chadwick were extremely helpful providing all the documentationn I needed to have the vehicle registered in Louisiana during and after the sale. Mr. Stewart followed up, as promised, after the sale; overnighting a missing accessory and an item we left in our old car. Lots of salesman say they're going to do something, Bruce follows through! What a refreshing change! Paul Moak's slogan "Deals not Ordeals" is more than a motto, it's their business practice! I HIGHLY recommend Paul Moak Honda to anyone interested in no-haggle, no pressure car buying experience! Thanks to Bruce Stewart for all your help! You definetly made the trip from Baton Rouge to Jackson worth the trip! I'll make it again when I buy my next car! More

We gave Paul Moak the above rating due to their friendliness, courtesy, and ease of doing business with the dealership. We were greeted by Bruce Stewart moments after arriving at the dealership. He friendliness, courtesy, and ease of doing business with the dealership. We were greeted by Bruce Stewart moments after arriving at the dealership. He was very helpful in offering us the current brochure on the CRV. We were able to take our time, look at several CRV's and make our decision. Jonathan Chadic was very friendly and explained everything to us clearly when it came to financing. We have no experience with the Service Department as of yet. More

Samantha Creel and Diane are always very helpful and I appreciate getting a complimentary cab ride to and from work so that I can drop off my car and pick it up when the service has been completed. The se appreciate getting a complimentary cab ride to and from work so that I can drop off my car and pick it up when the service has been completed. The service department has always been good. Beth Batton More

I always receive great service at Paul Moak. They are very helpful. I don't have anything more to say, but it won't let me "submit" unless I type 250 characters, so here goes!!!!!!!!!!!!!!!!!!!!!!!!!!!!! very helpful. I don't have anything more to say, but it won't let me "submit" unless I type 250 characters, so here goes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

My most recent visit was to the service dept which always does a great job. I have no problems with them. I do not feel the same way about another employee there not involved in the service department and does a great job. I have no problems with them. I do not feel the same way about another employee there not involved in the service department and plan to submit another survey on that topic. More

Mr. O'Harroll was very helpful from the minute we walked on the lot & continued that great customer service throughout our purchase process. The courtesy and willingness to work with us is one of the main on the lot & continued that great customer service throughout our purchase process. The courtesy and willingness to work with us is one of the main reasons we made the decision to purchase a vehicle from them over other dealerships. We appreciate their level of service and will spread the word to others! More