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Paul Moak Subaru

Jackson, MS

4.9
657 Reviews

740 Larson Street

Jackson, MS

39202

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657 Reviews of Paul Moak Subaru

August 16, 2020

I was recommended to Lynn Hancock by my neighbor Bo Jordan. She didn’t have the vehicle I was looking for but did find one! More

by Susan
Recommend Dealer
Yes
Employees Worked With
Lynn Hancock
Aug 21, 2020 -

Paul Moak Subaru responded

Thanks for sharing your positive Paul Moak feedback, Susan! We are thrilled we were able to find just the Subaru you wanted and know you're going to love it for years to come!

August 04, 2020

Outstanding sales and service! Top down leadership philosophy equals long-term businesses with LOYAL customers! 3rd purchase from them . I've noticed the sales staff hang around a long time. You don' More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Snellgrove, Butch Bandy
Aug 07, 2020 -

Paul Moak Subaru responded

Chris, we really appreciate your loyalty to Paul Moak and helping spread the good word about the way we do business. You are an important customer to us and we are thrilled to have you in the Paul Moak Automotive family!

August 03, 2020

I had a great experience, every one was very polite and professional, made everything very easy and quick, thank you butch& cliff for making this so easy. I will recommend you all of my friends. More

by Heath504
Recommend Dealer
Yes
Employees Worked With
Jerry Warfield, Butch Bandy, Cliff Brewster
Aug 07, 2020 -

Paul Moak Subaru responded

Thank you for taking the time to share your positive Paul Moak feedback online for other shoppers to read. Our entire team really enjoyed working with you and we are grateful for your help spreading the word about the friendly folks at Paul Moak!

July 17, 2020

trade in value Did not offer fair trade in value for 2013 Toyota Highlander (89,000 miles). Offered $ 7,000 then bumped to $ 8,400 after some haggling. Went to ano More

by cec
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no problem with chip. just the manager who made the trade in offer., Chip Burns
Jul 30, 2020 -

Paul Moak Subaru responded

We hope you enjoy your Subaru! We are proud to be Mississippi's home for Subaru and trust that you will love your Subaru for many years to come.

July 02, 2020

Scheduled appointment for oil change, tire rotation and recall the week prior to service date. Recall part was not in stock and I was not notified until I picked up my car. A wasted day without a car. I ex More

by Mujo
Recommend Dealer
No
Employees Worked With
Brian Baskin
Jul 30, 2020 -

Paul Moak Subaru responded

Yes, we agree. You should have been notified on the recall part availability. Your feedback has been discussed internally and we promise to do better in communicating with you throughout the future.

June 26, 2020

This was the most pleasant, stress free auto purchase of my entire life. Straightforward business conducted by friendly, punctual, professional people. I would not change anything. More

by Maurice
Recommend Dealer
Yes
Employees Worked With
Michael Pittman, Daniel Snellgrove
Jun 28, 2020 -

Paul Moak Subaru responded

Wow, thank you, Maurice! We are very appreciative that you took the time to share your positive Paul Moak shopping experience online for others to read. Our team really enjoyed working with you and we are thrilled to welcome you to the Paul Moak Subaru family!

June 26, 2020

Friendly staff who worked hard to make our purchase a great experience! Salesman was very knowledgeable and enthusiastic about the vehicle and it’s features. More

by ppsmith
Recommend Dealer
Yes
Employees Worked With
Ashley Herrin, Butch Bandy, Ron Wallace
Jun 28, 2020 -

Paul Moak Subaru responded

Thank you for sharing your feedback about our Subaru sales process. Our team loved working with you and we are excited to have you in the Paul Moak Subaru family! Thanks again for the recommendation!

June 12, 2020

Paul Moak Subaru is always fast, friendly and professional. Great people, great service, great cars! I always get great service there and the employees are wonderful! More

by Junebug
Recommend Dealer
Yes
Employees Worked With
Jerry Warfield, Brian Baskin, Lynn Hancock
Jun 17, 2020 -

Paul Moak Subaru responded

Thank you for sharing your feedback on the Paul Moak Subaru team! You are such a delightful customer and we always enjoy serving you. We appreciate you helping spread the word about the friendly folks at Paul Moak!

June 03, 2020

We were pleased with the salesman and manager that we dealt with at Paul Moak Subaru. The detailing of our new Outback Touring XT should have been better and was obviously a quick job. More

by rgentry7
Recommend Dealer
Yes
Employees Worked With
Ashley Herrin, Floyd Sherman
Jun 04, 2020 -

Paul Moak Subaru responded

Thanks for sharing your positive Paul Moak experience with our Subaru sales team. Your feedback will be used internally to reinforce our processes. There's nothing like a sparkling clean car when you drive it off the lot, and we're sorry the wash job wasn't up to par. We wish you lived locally so we could offer you a loner for the afternoon while we did another detail job on your Outback! If you're ever this way, you've got a car wash on us!

May 04, 2020

Great care was taken due to Covid-19 when I went for a late April visit to PM Subaru Service Department. There is nothing but GOOD THINGS to say about PM Subaru! More

by paulakss
Recommend Dealer
Yes
Employees Worked With
Brian Baskin, Brent McDaniel
May 05, 2020 -

Paul Moak Subaru responded

Thank you so much for taking the time to share about your positive Paul Moak Subaru experience. We appreciate your loyalty and always look forward to serving you! Our team is dedicated to providing all customers with a safe, convenient, and contact-free visitor experience, and your feedback means a lot. Take care!

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