Paul Moak Subaru

I was recently in the market for a crossover SUV. I had visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived o visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived on a Saturday afternoon and met Jamie Moak. She talked with me about the Forester model. Unlike my previous experiences with salespersons, she was never pushy, fidgety, nor distracted. She was focused on describing the details which interested me, and did not overreach on topics in which I had little interest. Pleased with my experience and the product, I put the Subaru Forester near the top of my list. The following week, I narrowed my choices and test-drove the top three contenders. That Saturday, I test-drove the Forester with Jamie. Again, she showed poise and knowledge in making sure I was getting the information I needed to make an informed choice. After the test-drive, I decided to get a Forester. Then I got a little picky. I did some more research online. I decided that if I'm getting a vehicle, I'm going to get exactly what I want! I picked a trim level, a color, and a few extras. I researched prices and set in my mind what I was willing to pay. With my selection and a price firmly stuck in my mind, I called Jamie and told her I was ready to buy. When I met with her, I described exactly what I wanted in a Forester. The dealership didn't have it in stock, but Jamie said the sales manager, Jerry Warfield, would try to find a vehicle as close as possible to my selection. Within days, they had located almost exactly what I had in mind (minus the few frills that I was going to add). When it came to price, Jamie was, as always, very honest and forthright about matters. The intial price given by Paul Moak was within $100 of my researched "fair price." Jamie and Jerry stayed until closing and later to accomodate my and my spouse's schedule. We worked out a deal quite easily. Getting both signatures to close the deal, however, was going to be tricky. Once the vehicle was delivered from out of state, my spouse and I were going to be in two different places. Jamie was a trooper, and we got each set of signatures. I was off and away in my new vehicle! I can say that during the entire process, I never felt strong-armed nor overtly manipulated into any consideration or sales tactic. Every piece of information, mechanical and financial, was handled candidly and professionally. Every concern, including the service department's hours not matching my own, was met with satisfaction. IN SHORT, I got what I wanted, from a candid and accomodating dealership! More

I originally contacted this dealer because the state in which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have some recalls done. I called and spoke to Val in service, who took great care of me. While I was speaking to her, I mentioned that I would love to have another Subaru but no dealer in my state. Val explained to me that they have services many from Louisiana.....So, I explained that I would love to look at another Subaru Outback but that I really did not like car sales people because of bad experiences of the past. She promised to link me up with a "right" person and that she did. While the service was being performed on my car, I actually test drove and purchased another, but a Subaru Tribecca this time. The sales person was not only informative but showed me how to save some $$ - her name was Jamie Moak- she is nothing less than Phenominal!!! She closed the sale in record time and followed up with style, grace and knowledge! Thank You Paul Moak Subaru and thank you Val in service and Jamie in sales. I have forgotten the financial persons name but I think it was Jerry W. He was equally as efficient and very polite! Thank You, Thank You, Thank You Paul Moak Subaru More

The overall experience was very good. We felt no pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business wh pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business which is just what occurred. We also feel comfortable that the Subaru team at Paul Moak will be there for us if we need them in the future as they promised. More

We experienced a no pressure pleasant attitude from our sales lady, Jamie Moak. Jamie related well with my wife for whom we were considering buying the car. This looking and returning lasted about two week sales lady, Jamie Moak. Jamie related well with my wife for whom we were considering buying the car. This looking and returning lasted about two weeks. During that time we shopped around but had not found anything to our liking and budget. We went back to look for a good used outback and once again drove a new outback that my wife really liked. We shopped around a bit more that very day and decided the outback was the car for her. We were given what we finally felt was a good price. Along with the price I had a few options I wished to add. The manager, Jerry Warfield was very helpful in getting us into the position that I felt they valued my repeat business and structured the complete transaction such that I was a happy purchaser and they were happy to sell me the car. I will go to this team next time I'm in the car market and will not hesitate to recommend them to others whom I know are considering buying a car. We ended with what I felt was a win win deal and I appreciate doing business like that. More

I had attempted to purchase in Memphis, not a lot of success. I had a contact who put me in touch with this dealer in Jackson MS. They were willing to deal and meet my price. In exchange I had a way t success. I had a contact who put me in touch with this dealer in Jackson MS. They were willing to deal and meet my price. In exchange I had a way to Jackson from Memphis to purchase the car. They made it very easy to purchase the vehicle. Financing, information on the vehicle use after purchase, only piece left is waiting for the company they helped me work with to get tags and title done for Tennessee. It was worth the drive to work with this dealer. Now they probably will not see me for service, but I would expect that to be first rate as well. More

We bought a used Subaru Outback a couple of years ago. Because of its mileage and the need to pass it along to our young son, we were in the market for a new car. We looked at Toyota's and Nissan's at de Because of its mileage and the need to pass it along to our young son, we were in the market for a new car. We looked at Toyota's and Nissan's at dealers located closer to our home, but really could not settle on either of those makes. We were so pleased with our old Subaru that we decided to drive further from home and visit Paul Moak and check out the new Subaru's. We're glad we did. The salesperson, Lynn Hancock, was most helpful. She did not pressure us and was knowledgeable about the products (we also looked at a Honda and the Forrester). After test driving the Honda and Forrester we knew that we had to buy the Subaru. We decided on buying another Outback. The Sales Manager, too, was most helpful. There was no "tug-of-war," back-and-forth, but we were able to quickly settle on a price and get to the paperwork. I would certainly recommend this dealership to anyone looking for a new or used car, and most assuredly recommend the Subaru Outback. More

I had originally purchased a new 2010 Subaru Outback from Paul Moak and made the purchase at a time when the Outback was in high demand. I felt like due to the dealer having the pressure of availability, th Paul Moak and made the purchase at a time when the Outback was in high demand. I felt like due to the dealer having the pressure of availability, they were unwilling to negotiate a lower price for me on this original purchase. I was pleased overall with the Outback but felt I needed to have towing/hauling capability which I didn't have with the Outback--the towing hitch was about an $800 dollar Subaru factory option, which I think is a bit inflated. I ended up trading the Outback for a full size GMC Sierra truck which I was very happy with--minus the fuel economy. After some six months or so of hard thinking and weighing out the cost-benefit of truck ownership, I determined that even though I used the truck bed a great deal on a recent move I made--I just wasn't seeing the true value in my circumstances for continuing to drive a full size truck. At this point I contacted PM again, to see what pre-owned Subaru vehicles were available. I worked for some two weeks with Mr. Long until I finally agreed to trade my GMC truck even, in exchange for a higher mileage 2010 Subaru Outback, which included an extended warranty agreement for 3yrs/36,000 miles. In summation, I feel the sales team at PM did all they could to accommodate me wanting to get back into a Subaru Outback. They were sensitive to my situation and made me the best deal they could; I am thankful for that. I would recommend the Paul Moak dealership to anyone. More

Buying a car (SUV) for the first time - Mrs. Hancock and Mr. Long were helpful, knowledgeable, and all-in-all a pleasure to work with. They helped us through everything from the test drive - with a very rea Mr. Long were helpful, knowledgeable, and all-in-all a pleasure to work with. They helped us through everything from the test drive - with a very reasonable route, that helped me test the car over local roads and the interstate - to the trade-in to the sale with courtesy and fairness. I came away feeling like I had been treated with utmost respect. They were willing to work with us on pricing on a remaining 2010 - balancing our needs against their own. At the end, I got to drive away with the car of my dreams, and feel that if I have any questions or concerns in future, they will be able to help me through that, too. I would highly recommend both the dealership, and the employees - and as far as I can tell so far, the SUV, as well! More

After stopping at two other dealerships, I went to Paul Moak to try out the Forrestor. I'd read that it was a good fit for vertically challenged drivers. I liked it. Sam, the salesman, also showed me othe Moak to try out the Forrestor. I'd read that it was a good fit for vertically challenged drivers. I liked it. Sam, the salesman, also showed me other vehicles. He willingly grabbed keys for five different vehicles so I could test out the fit. Being shorter, finding a steering wheel that was far enough from me while I am still able to press the pedals, is easier said then done. So Sam let me sit and test drive multiple vehicles. As I had been looking at cars for hours, not only were the cars all confused in my mind, but I was tired of sales people. I told Sam up front, I wasn't buying today. I didn't want new. I wanted to see what fit. So we tried the used vehicles he had on hand. I even drove the Forrestor home for the night while I reviewed our finances. Alas, it was out of our price range. So I returned it, knowing it wasn't econmically wise and didn't make me jump for joy. A few days later, Jerry called me with a different vehicle that was in our price range. He offered to have Sam drive it out to me. I test drove this car. And bought it that night. This was all done with no pressure, with understanding and kindness. And I do appreciate that. More