Paul Moak Subaru

When Our Subaru broke down about a 1,000 miles away from California, where we live, I had it towed to Paul Moak Subaru, the only way for myself and the dealership to communicate was by phone. The empathy, u California, where we live, I had it towed to Paul Moak Subaru, the only way for myself and the dealership to communicate was by phone. The empathy, understanding and patience given to myself and family members involved put us at ease and we were able to make the best decision in our situation, This dealership is a fine example of character and awesome customer service, Brian in the service department, you are one of the most courteous people I've come across. We thank you the Stewart family. More

Lynn was very pleasent to work with. She answered all our questions and then told us things we did not know to ask concerning the differences in which car was best suited to our needs. She made it ver our questions and then told us things we did not know to ask concerning the differences in which car was best suited to our needs. She made it very easy to purchase our new car. We would recommend Paul Moak to anyone looking for a new car. More

The overall experience was very good. They treated me well and explained all the different options and showed the different cars. I was also able to try all the cars that i was interested on. My only dis well and explained all the different options and showed the different cars. I was also able to try all the cars that i was interested on. My only disappointment is that i had qualified for a VIP discount from ASPCA, but the dealer would not apply it, as apparently the outback (the car i finally got) is their best-selling car. More

In the midst of moving to Jackson, MS from Illinois my beloved Subaru Legacy wagon was hit by an other driver and declared a total loss. Chip Barns, Sales Consultant, was an absolute pleasure to work with beloved Subaru Legacy wagon was hit by an other driver and declared a total loss. Chip Barns, Sales Consultant, was an absolute pleasure to work with and helped to secure a price within my limited price range (the move was in the budget not a new to me car). I am very pleased with my 2006 Subaru Outback and my experience with Chip and all of the other staff at Paul Moak. My questions were answered fully and without hesitation. when i needed time to think things through this was respected and I felt no pressure to make decisions. This will now by my go to dealership for car needs in my new town and I would recommend them without hesitation. More

My first impression was with the cleanliness of the facility. Several salesMEN appeared taken aback when I requested a female salesperson, but Lynn Hancock was worth every minute of my half-hour wait f facility. Several salesMEN appeared taken aback when I requested a female salesperson, but Lynn Hancock was worth every minute of my half-hour wait for her! I was very impressed with Lynn's knowledge of the Subaru Forester. Lynn did not pressure me to test drive a more expensive model; she did suggest that I experience the power of the turbo engine for comparison with the lower horsepower. I'm glad that she did; I would not have been satisfied with the slower acceleration of the lesser power. Lynn didn't rush me to choose a vehicle. We spent a lot of time talking about the differences between my candidates. Lynn also didn't rush through the money talk. I expected the fast, confusing trickery of a car deal, but was so thankful when Lynn walked me through the calculations several different ways until we reached a mutual agreement on price. Our business was completed in about 3 hours; I honestly didn't feel taken advantage of; and I didn't have to bring a man with me to feel like I was treated fairly! I told Lynn that I felt like my experience that day was "decent." And it was. The follow-up thank you call from her the next day was unexpected, as was her card that said I was appreciated. They both felt genuine. And I liked those feelings enough that I will recommend Lynn Hancock regardless of where she works! Oh, and the car's nice, too. More

Our vehicle required a major repair. (Headgaskets) Repair was timely. All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the te was timely. All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the technician provided photos via e-mail during the repair). We are very happy with the work and the cost. We enthusiastically reccomend this dealer's service to all. They have our trust. More

Replaced timing belt, water pump, belts, etc. I thought it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. De it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. Dealership was clean, even new looking. If it stays running a long time I will remain a happy customer. Mechanic came and answered my specific questions about filters, etc. Seemed very accessible. More

Great Dealership, friendly people, knowledgeable staff & maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changin maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changing, just anti-squeak put on. Overall, great staff and experience working with them. They have always been prompt on service and quality of work. More

Although we reside in West Monroe, Louisiana, we have bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest tw bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest two Subarus. The fact that we choose to drive approximately 250 miles for both sales and service should speak to how highly we value both the dealership and its service departments. Personal attention, genuine concern, efficiency, and good workmanship can be counted on with Paul Moak people. My wife and I look forward to years of continued good experiences with Paul Moak Volvo and Subaru. More

I was out shopping on Saturday, March 6, 2010 for a new vehicle and had test driven several SUV's. I had seen a commercial about Outbacks and decided to stop by and winded up buying the Subaru Outback 3.6 vehicle and had test driven several SUV's. I had seen a commercial about Outbacks and decided to stop by and winded up buying the Subaru Outback 3.6R. I was very satisfied how the Outback made me feel safe and how the SUV feels heavy on the road. I decided that this was the one I wanted. I had a very hard time making the decision because I inherited my mom's 2001 Lincoln Town Cartier due to her death and this was my first vehicle purchase without my mom beside me. Overall the staff made me feel comfortable and I made my decision to purchase the Outback. The hardest thing was cleaning out my mom's car and saying my goodbye. Today I'm very happy and pleased with my purchase. More